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“Left very tired.” 2 of 5 stars
Review of Tour des Voyageurs

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Tour des Voyageurs
3.0 of 5 Hotel   |   151 Chemin Cure Deslauriers, Mont Tremblant, Quebec J8E 1T1, Canada   |  
Hotel amenities
Ranked #23 of 32 Hotels in Mont Tremblant
Chicago
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
“Left very tired.”
2 of 5 stars Reviewed January 11, 2013

Should've heeded the warning of Trip Advisor! Stayed for 3 nights on Jan. 1-4, and other than the very convenient location, it was a disaster. I told my teens that the upside is, they now know what to expect if they ever live in a fraternity house. It was very loud from 5-9 pm as the younger set drank in the comfort of their rooms, then quiet when they went out to the bars until 1. Then, rise and shine, from 1-4 a.m., the drunken parties continued all around us. It was actually laughable. The sounds of loud drinking games, and sex, was unbelievable through the walls, ceiling and floors. To add insult to injury, the last night it snowed, and was so quiet at bedtime; until 4 a.m., when the shoveling started 15 feet under our 2nd story window. If you stay on a lower floor, ask to face the back, where the sounds of the fraternity and sorority rush-like scene going and coming from the bars, and the sounds of shoveling the pedestrian area, is far away. Rooms were sub-average, location fantastic. Prices were high in my opinion. Also, if you purchase a package with skiing, know what days you are allowed to ski. Our first day, we checked in, and were assured by the front desk that we could ski; we spent considerable time suiting up and going to the lift, only to learn our 3rd day of skiing was the day of departure only, not on the day of arrival. Disappointing, because we had hoped to leave early that day, and did, therefore losing our 3rd day of skiing.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie J, Guest Relations Manager at Tour des Voyageurs, responded to this review, January 16, 2013
Dear CGOTRVLR
Thank you for taking the time to share your experience with us. We appreciate your feedback, especially in a case as undesirable as yours. We apologize for this and you may rest assured that we have taken every effort to establish a stricter patrol system within the hotel. We encourage you to return and we look forward to accomodating you in the future.
Sincerely,
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206 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Ottawa, Ontario, Canada
1 review
3 of 5 stars Reviewed January 7, 2013

I stayed here twice during the holidays. Once on the 27th and again on the 31st. Our first night there was fantastic, the staff was very nice and even funny! The second time we came up on the 31st on New Years Eve, the man at the front desk was very rude. He accused us of being more people then we were in the room and when we left requested that our room be checked when another nice woman was helping us checkout. This man was very rude and treated us badly because we were younger than him. We didn't have any complaints, we didn't make any noise and not even a single mess. He treated us unfairly. Also, there was an inconvenient fire alarm at 4:20 AM, waking up most of the hotel for no reason. So, it was a good stay, the hotel is at a good location in the village. My only problem was the rude man at the front desk. I would probably stay here again, it was the least expensive hotel in the village. We stayed in a suite with two beds, with a kitchen and a very nice place.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 3, 2013

...two times in 2012, Feb and most recently this past Christmas.
The place is super-conveniently located in the Village whether you ski or not.
The staff was generally all-right but don't expect stellar Customer Service here.
- Tremblant Village is beautiful and vibrant but most of the people in hospitality business here should be at least re-trained so they figure out how to really contribute making their guests enjoying their vacation.

Room Tip: the tip I guess it's gotta be giving some Tip (LOL), I really did not try that route :) If you...
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie J, Guest Relations Manager at Tour des Voyageurs, responded to this review, January 5, 2013
Dear EugenC

Thank You for your feedback you have provides .This level of detail is important for us, so we know exactly where to improve. La tour des Voyageur have a great location and facilities. I will certainly review the overall performance of the guest services to ensure we are able to provide the best service possible moving forward. In the mean time I hope that we will have you back at STATION MONT TREMBLANT!!
Sincerely
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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed December 27, 2012 via mobile

We stayed in the hotel 21-25 of December.
Positive notes:
- convenient location, big underground garage, good size rooms (suite) and pretty well equipped, ok priced also
Negative notes:
- the suite smelled like curry (very, very strong smell), the fireplace was out of order, the outside pool was out of order as well and the outside jacuzzi was a joke.
Overall impression - bearly ok. I'd stay there again only if I get better deal. The location is the only thing that keeps it afloat, considering the price per room.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Nathalie J, Guest Relations Manager at Tour des Voyageurs, responded to this review, January 5, 2013
Deardimokus

Thank you for taking the time to provide us with your feedback about your stay. It’s true that our room are convenient and also the location. Please accept our sincere apologize for the inconvenience. Rest a sure that I will share your comment with our manager .We hope to see you in the future!
Sincerely
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Montreal, Canada
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed December 23, 2012

Went for a couple's weekend getaway- this hotel has not been renovated in years ,and it shows , there are better hotels in the area for less money, we paid for a mini suite for privacy. The hotel was inundated by a few pee wee hockey teams noise was intolerable in the hallways , the rooms , could not get a good night sleep. The staff did not even try to keep everything under control.

Room Tip: apart form the brulerie st Denis that is attached to the hotel there is no reason to stay here
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie J, Guest Relations Manager at Tour des Voyageurs, responded to this review, January 5, 2013
Dear paulr

Thank you for taking the time to share your comments . It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement. Your feedback provides our hotel with valuable information that we can review to improve on for the future.
Please feel free to reach out to me directly personal message with your contact details so I can share this with the manager of the hotel.
Sincerely
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Philadelphia, Pennsylvania
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 20, 2012

We spent two days here December 2012. First time at Mt. Tremblant. Tour des Voyageurs is located in a fantastic location, near the pedestrian village and gondola. Convenient underground parking. Room we had was a 1 bedroom with a convertible couch. Kids said couch bed was comfortable. Queen size bed was comfortable.

Full-size refrigerator and microwave, dishwasher and stove. Would be functional for long stays.

Overall condition of our room was clean and a bit dated in appearance. But overall it was charming. Workout room could use some better equipment. The only disappointment was that the fireplaces were non-functional at the time of our stay, due some work being done.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie J, Guest Relations Manager at Tour des Voyageurs, responded to this review, January 5, 2013
Dear rgtsc01
Thank you to taking time to provide your feedback. This level of detail is important for us so we know exactly how to improve for future experiences. It is true that the location is fantastic and very convenient for a family. We apologize for the fireplace hopefully we actually working on this situation to solve this situation. We certainly look forward to your return.
Sincerely
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Toronto, Canada
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed October 22, 2012

I usually try to give good reviews and I don't nit-pick, but I really expected more from this place. Given the location and the price, it should be held at a higher standard.

The good: great location, one minute walk to the gondola, walking distance to all bars and restaurants. Big screen TV, spacious room (loft style with bedroom upstairs), 2 bathrooms.

The not so good: The furniture is really dated, the lamps are mostly broken and missing bulbs, the fireplace did not work. The layout of the hotel and the parking garage are like a maze, get ready to do a lot of walking around with your luggage.

I've certainly seen worse, but I just expected a bit more from this resort. Compared to the Blue Mountain accommodations, this is barely a 2 star.

Room Tip: Get one on the main floor, that way you can walk your gear in instead of lugging it to the basement.
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  • Stayed March 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie J, Guest Relations Manager at Tour des Voyageurs, responded to this review, November 10, 2012
DEAR ALEX1019
Thank you of taking time to post your comments about your recent stay at la Tour des Voyageurs. We are glad to see that you appreciates the location of our hotel. As for the furnitures ,rest assured that La Tour des Voyageur is planning futur renovations.We hope that you will be able to cojme back and try the hotel after the renovations done.
Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tour des Voyageurs

Address: 151 Chemin Cure Deslauriers, Mont Tremblant, Quebec J8E 1T1, Canada
Location: Canada > Quebec > Mont Tremblant
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Ski-In / Ski-Out Swimming Pool Airport Transportation
Hotel Style:
#8 Ski-In / Ski-Out Hotel in Mont Tremblant
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Tour des Voyageurs 3*
Number of rooms: 283
Reservation Options:
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Also Known As:
Tour Des Voyageurs Hotel Mont Tremblant
Tour Des Voyageurs Mont Tremblant, Quebec
La Tour Des Voyageurs

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