First of all about the good things. We found the apartment was clean, well maintained and the view is spectacular. The heating worked under the extreme conditions well.
While we thought it is a great location and were considering to return in the summer in the beginning, but we had a number of negative experiences, especially with the hotel facility due to which we don't plan to return.
First of all, the reason why I chose this facility is that it advertised outdoor hot tub. It has been my dream for long to rent a condo in the winter like that. Well, not only did the outdoor hot tub not work but the indoor hut tub’s jet was dysfunctional as well.
Secondly, the hotel’s game room was way below expectations. The table tennis rackets were falling apart (or already fallen apart, with only half handles, etc). In addition, we had to pay for the Fussball! I don’t think this should happen in a facility where the guests pay so much.
Third, there was a shuttle service to the ski station and back. On my way back from skiing, the shuttle did not appear despite of calling 3 times! I ended up standing for 1 hour in -30 degrees! That was unacceptable. I called multiple times at the hotel, they said the shuttle was on the way, but it only came after one hour, and the driver did not even know I called, he was waiting for someone else.
The internet connection was incredibly slow, sometimes it did not work at all.
The hotel staff was careless, very unfriendly and did not care to apologize for any of the above issues. Shame on them and the management.
This was our second and last bad experience renting a condo in Tremblant. Me and my spouse decided to rather take a flight to the Rockies, where prices are actually lower, the service is much friendlier things work there and the ski tracks are 100x better. Goodbye Tremblant.
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- Also Known As:
- Ermitage Du Lac Tremblant Hotel Mont Tremblant
- Ermitage Du Lac Tremblant Mont Tremblant, Quebec