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“Fantastic staff!” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Mont-Tremblant

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Holiday Inn Express Hotel & Suites Mont-Tremblant
2.5 of 5 Hotel   |   160 Cure Deslauriers, Mont Tremblant, Quebec J8E 1C9, Canada (Formerly Le Kandahar)   |  
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Ranked #21 of 32 Hotels in Mont Tremblant
Ottawa, Canada
1 review
“Fantastic staff!”
5 of 5 stars Reviewed 4 days ago NEW

Hi there,

I was booked to stay here this coming weekend, and due to work obligations, am unable to honour the reservation I made. Michel was so helpful and kind in assisting me with this issue. Thank you Michel, I will certainly book with The Holiday Inn Express Hotel & Suites, Mont-Tremblant on my next trip! Un gros merci!

  • Stayed March 2015, traveled with family
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominiConcierge, Guest Relations Manager at Holiday Inn Express Hotel & Suites Mont-Tremblant, responded to this review, yesterday
Bonjour,

AmalFarhat thank you for this review. be assure we will share your comments with Michel.

Hope we will welcome you back.

thank you again.

Dominic
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26 reviews from our community

Traveler rating
    7
    7
    9
    1
    2
See reviews for
11
4
2
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • Any
English first
Huntsville, Ontario, Canada
Contributor
12 reviews 12 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

It started with a screw up with our room booking, they gave us a double bed we asked for 2 beds. Then we were told we had a free upgrade only to find that was a mistake and they were fully booked and we (my sister and me) had to stay in the original room only with me sleeping in a cot. After skiing I tried the outdoor hot tub to find it crowded and very dirty. Breakfast was included , it was good but it was always crowded with mostly rude, pushy people. The dining area was nice but way too small and it was a self serve free for all.
The manager was very polite and tried to make things better with a free visit to the Aqua Club nearby, free parking and a $50.00 discount but our stay wasn't as pleasant as it should have been.

Room Tip: Don't attend during March break or other popular holiday. Check your reservation with the hotel...
See more room tips
  • Stayed March 2015, traveled with family
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominiConcierge, Guest Relations Manager at Holiday Inn Express Hotel & Suites Mont-Tremblant, responded to this review, yesterday
Bonjour 1muskokian

Thank you for writing this review and sharing your last experience with us.

We are sorry for what happen and that your stay was not up to your expectations.

We hope anyway that we will welcome you again sometimes.


Dominic
Guest Relations Manager
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Ottawa, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Holiday Inn Express and Suites as we wanted a hotel close to the ski hill and the village.

The hotel is well positioned being just a short walk from the cabriolet that takes you to the top of the village and the ski lifts. The hotel is also very close by numerous bars and restaurants.

The hotel itself is clean and well appointed, the rooms are spacious and the beds are comfortable. We were on the third floor and found the hotel to be nice and quiet.

The hot tub was nice after a long day of skiing. The free breakfast was OK, not a huge selection but what was there was good and there was plenty to go around.

I would stay at this hotel again.

  • Stayed February 2015, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gander, Canada
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights during the march break. The location itself is amazing with the convenience of ski in /ski out; lift nearly right at the door. Arrived a little early and the receptionist was happy to accomodate us. Had it been true to a few of the amenities it boasted, it may have rated higher by my standards; the free Internet was capped off at 200mb and the "all season hot tub" looked as though it hadn't been cleaned in some time, which was sad because it would have been nice to use after a long and strenuous day on the hill!!!
The room itself had been recently renovated and was clean and tidy. It had a bar fridge, kettle, and kitchen utensils but no microwave. The secure underground parking added value, although not included in the standard rate at an extra $15 was worth every penny. The last morning of our stay we decided we would take advantage of the included breakfast, which consisted of hot and cold standard fare. It draws quite a crowd so prepare for lineups and possibly waiting for seating.
The view from our window was absolutely beautiful, facing the village below. The location is definitely the biggest asset for this hotel. Great value for the dollar.

Stayed March 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidstone, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Whilst the rooms have been renovated the kitchen areas still needs modernisation i.e. Cooker is not aesthetically pleasing nor is there cooking facilities to inspire you to stay in and cook.
One bedroom condos on the corners are recommended.
Location is good near to the free cable.
Ski locker locks a mystery to themselves and can only thank the reception staff for their patience and help most mornings.
Underground parking brilliant.
Downsides are breakfast not really worth it choice limited and the area is too small to accommodate the guests, when we did venture down for breakfast basically went back to our room.
Appreciate we didn't pick the best of weeks being school break so the hotel had a constant turnaround for guests. Some of the suits seemed to be over occupied but that is something hotel should monitor!
Downside is we stayed for 9 nights and was disappointed with cleaners, bed was roughly made up during this stay would have expected bed linen and towels to have been changed at least once!

  • Stayed March 2015, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Mont-Tremblant, responded to this review, 3 days ago
Dear MJK1691,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient.

However, we’re sorry we fell below your expectation regarding the food selection and housekeeping. We will address these concerns. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Woodinville, Washington
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is conveniently located next to the village cable bar that takes you up to the skiing area. When the hotel is very busy, the front desk is having a hard time to help customers within a reasonable time frame. This is in particular annoying when you only need a lock for the ski locker.

The rooms were renovated and offer sufficient comfort. WiFi seems to have issues when the hotel is very busy. I had a very hard time getting on the internet at both nights.

The room with ski lockers is good, but it does need some seating. Locks are available at the front desk but it takes a while to get used to them.
The breakfast is very busy and it's hard to move in the room from the buffet to your seat because the room is very crowded leaving small aisles for walking back and forth to the buffet.

  • Stayed March 2015, traveled solo
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Mont-Tremblant, responded to this review, 6 days ago
Dear Ruud-Redmond-WA,

Thank you very much for taking the time to share your comments online. I sincerely apologize for the experience you had specifically at breakfast. Rest assured that your comments will be looked into and take actions accordingly. We appreciate all guest feedback, and strive to provide excellent service to all of our guests. Despite your disappointment we do hope you will return to stay with us again at some future date when you can be assured of our very best attention.

Sincerely,

Karen G.
Case Manager
IHGCare
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Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 3 nights and thought it was a great hotel. Apparently, it has been recently renovated and our room was quite nice. There were 2 double beds in the bedroom and a pull out couch in the living room. There was enough space for 3 women to live quite comfortably. The room also had a well appointed kitchenette and a fireplace. Very cozy! The bathroom was a nice size, I would only wish for more hooks since rooms are designed for multiple guests.

The hotel is situated within walking distance of the village, or you can take the cabriolet to the top. The only "cons" I would say is that our key cards were very finicky and didn't always work and you had to sign in to the free wi-fi every day that you're there. That can get annoying.

I would definitely stay here again!

  • Stayed February 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominiConcierge, Guest Relations Manager at Holiday Inn Express Hotel & Suites Mont-Tremblant, responded to this review, 3 weeks ago
Bonjour,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Mont-Tremblant

Address: 160 Cure Deslauriers, Mont Tremblant, Quebec J8E 1C9, Canada (Formerly Le Kandahar)
Phone Number:
Location: Canada > Quebec > Mont Tremblant
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Mont Tremblant
#7 Ski-In / Ski-Out Hotel in Mont Tremblant
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Mont-Tremblant 2.5*
Number of rooms: 139
Reservation Options:
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Also Known As:
Country Inn & Suites Mont Tremblant Hotel Mont Tremblant
Country Inn And Suites Mont Tremblant
Country Inn Mont Tremblant
Mont Tremblant Country Inn
Holiday Inn Express Hotel & Suites Mont-Tremblant Mont Tremblant, Quebec

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