During our 3-night stay from January 1st to January 4th 2015 at the Holiday Inn Express and Suites Tremblant, we were given a room with one double bed plus sofa bed rather than two double beds plus sofa bed as booked on October 23. When I addressed this with the front desk I was initially advised that a reservation referring to two beds usually means one bed plus one sofa bed, implying my concern/problem was not valid. When I produced a copy of the reservation that clearly indicated two beds plus sofa I was then advised these rooms were already occupied and was offered a free cot and comp. parking. The free parking for 36$ was an appreciated gesture but the provision of a cot for a full-size adult in place of a bed is by no means an adequate substitution and made for an uncomfortable 3-nights' sleep for one of our party.
The following day after check-in I inquired with the front desk if the charges for a room with two beds were greater than a room with one bed. I was advised that no, there was no difference in price. Upon doing further research on returning home, I see that both the Mont Tremblant webpage and IHG reservations indicate that suites with two beds are indeed more expensive. I contacted management about the situation 2 weeks ago and never received a response.
Check-in was horrific, hotel was difficult to find if you're not familiar with Tremblant. Location for skiing, restaurants, shopping was excellent. Rooms/suites clean and hallway noise was minimal.
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- Also Known As:
- Country Inn & Suites Mont Tremblant Hotel Mont Tremblant
- Country Inn And Suites Mont Tremblant
- Country Inn Mont Tremblant
- Mont Tremblant Country Inn
- Holiday Inn Express Hotel & Suites Mont-Tremblant Mont Tremblant, Quebec