I checked in online, so when we got to the hotel, we picked up the keys at the valet desk. We went up to our room, which was huge. At least 400 sq ft.
By this time it's about 10pm. The restaurant was closed, so we went over to the lounge and ordered dinner. We got french onion soup, which was probably the best I've ever had. We also both got cheeseburgers. They cook hamburgers to well done, up there. But Nadine the bartender guaranteed us that they would be juicy. They were very very juicy. Nadine also gave us a small bottle of ketchup, about 3oz, and 3 tiny jars of relish, mayo and mustard. They were all single use bottles. That's the first time that either of us had ever seen anything like that before. Very very neat.
We went down to breakfast the next morning in the dining room. We got the breakfast buffet. The buffet was outstanding. They had a juice bar that had about 6 juices. There was a huge bread station with breads, bagels, muffins, Danish and croissants. Plus the made to order omelet station and hot food station. They had a large cold section with fresh fruit, yogurt, and a selection of mousse. We ate dinner in the restaurant every evening. Most of the week we had Bridget as our waitress, she was excellent, she wanted to hear what we had done that day and what our plans were for the next day. Every one of her recommendations was spot on. The food was outstanding, not one complaint. The fillet mignon with the lobster mashed potatoes was extremely tasty, and tender beyond belief. We stayed for a week, so we tried almost everything on the menu and not one thing we could complain about. My brother tried the fish poached in the mason jar for dinner one night and said it was the best fish he had ever eaten.
One afternoon we ran into Umi the hotel dog. He was a very nice dog, very pleasant and very gentle. He was always happy to see us whenever we pass through the lobby. Genevieve the concierge, was very helpful, she told us the history of Umi the hotel dog, and she arrange for us to get a taxi to go sightseeing.
We used the spa several times, we use the inside pool and we use the outside pools. It was very neat, and a little strange, to be swimming in 95°F water when it was 0°F outside. It was a little odd to be swimming in the heated pool while the lifeguard is sitting on the lifeguard chair with a parka and a blanket to keep warm.
We walked into the village at least 2 to 3 times a day, during the daylight hours and then again in the evening to take pictures and see the buildings lit up with the Christmas lights.
In the week that we were there, it snowed at least three days. It was a sight to see with the snow on top of the buildings with the christmas lights underneath shining through. They had a small ski lift that would take you from the top of the village down to the bottom of the village and then back up to the top of the village again for free, we use that quite often. My only complaint about that is, that it stopped running about 4 o'clock in the afternoon, I wish it would run longer in the evening so that you were able to take the ski lift to the bottom of the village to see the village lit up at night.
On the one day that I knew we were going to have clear sunny skies, my brother and I took the first gondola ride up to the summit of the mountain at 7:45 AM. It was a stunning site to see the sunrise over the top of the mountain. We didn't get to the top of the mountain till about 8 o'clock, we thought we were going to be late and missed it, but we forgot that the sun needed to climb the mountain. When we got to the summit, it was -13°F, -25°C, with the windchill it was about -40 Fahrenheit. We do not ski, we only went to the top of the mountain to take pictures. The pictures and the views were stunning and breathtaking. You could not be outside for more than about 10 minutes, then we went into the lodge on the summit to warm up and look at the village from inside the lodge on the summit.
The hotel is about 20 years old but it looks less than a year old. They keep it in tip top shape not one thing out of place. The only thing that I see that needed updating, was a tile floor in the lobby, because of all the use from the salt in the snow and people coming in and out.
The one recommendation that I would make would be for them to install an observation area on the hotel. I would like it up on the seventh floor where the roof, but if not able and they could put it on the roof of the lounge, because there's a big flat open area on top of the lounge that would be perfect for an observation area overlooking the Village and the ski slope.
I had read some reviews that gave the hotel a negative review, I don't know what hotel those people stayed at but it surely could not be this hotel.
The young girl that took care of cleaning our room was always in the hallway Bright and early between 9am and 9:30am, cleaning rooms. She would clean our room when we were down at breakfast and when we came back to change to go into the village the room was spotless. Whenever we went to the dining room our hostesses Linda or Amanda always greeted us with a smile and was happy to see us and greeted us by name.
Another recommendation I would make, is in the suites to have two queen or two king beds instead of just one bed, not everyone travels as a couple.
I had read a few reviews about people complaining about the prices of things at the hotel and in the village. They were also complaining about the 18% sales tax on top of the prices. If you're going to complain and count pennies just stay home, you're going to ruin your vacation for yourself and everyone else around you.
Another recommendation I would make, is I wish that the hotel had a gift shop or a souvenir stand, because I would've liked to had been able to buy something from there to take home as a souvenir.
I definitely don't want to forget to mention Valerie in the reservation department at the hotel itself. I called the hotel itself and spoke to Valerie who got me a great deal, a great package that included breakfast and dinner every night, and also took care of connecting me to Guenevere at the concierge desk, who took care of having a cab pick us up at the train station in Montreal. We took the cab all the way from Montreal train station straight to the Fairmont at Mount Tremblat a beautiful ride.
I would definitely stay here again, and am planning on coming back in the fall to see the fall foliage.
Get the package that includes breakfast and dinner, great deal
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.