My wife, myself and our 11 year old daughter stayed here for 7 nights late March 2013, booked via a British Airways holiday package. (Which was actually several £00's cheaper than Crystal).
Having booked a standard room with 2 double beds, we were very pleased with the room and furnishings and wouldn't say it was tired or dated at all, the only small complaint was that we were on the 2nd floor facing the front of the hotel so not much of a view, these are the odd numbered rooms. However as we were out skiing all ay it didn't affect us too much. We found all the staff, from reception, bar, cafe and ski valet to be most friendly and helpful at all times.
The Wigwam cafe on the lower ground floor (Called the Terrace floor) is convenient for easy breakfasts (Cereals, Fruit cups, pastries etc) that can be taken back to your room. The ski valet is also located here, they were most helpful and even arranged for us to use their skis, even though we'd pre booked skis from another part of the resort. Each evening the ski valet will take your skis to save having to take them to the room. Boots and poles do go up with you and most people wore boots to and from their rooms. It's a free service with tips very much optional (unlike some USA resorts).
Access to the slopes was easy from this floor, past the outdoor pool and onto the slope for a short ski to the chair lift or 'Gon-dola' as they say!
The pool was opened whilst we were there and was heated to a great temperature. The hot tub and pool was very busy from 3pm but did stay open unit 9pm for calmer night swimming or star gazing.
The only major issue we had was the daily charge for wi-fi, which I refused to pay. Surely in this day and age wi-fi is as essential as towels in a room? But who wants to pay $20 a day. We found the Hilton next door had unrestricted, free wi-fi, so could catch up on emails etc whilst sat having a beer at Le Shack (Thanks Hilton!).
Ok, so the village is a little bit twee, and a bit pricey, but no more so than most good European resorts. We tried lots of the restaurants in the village and they were all good, not outstanding but not bad either. It's nice that it's all pedestrianised too. There is a small supermarket and Off licence if you want to by a few drinks for your room. Try the Beaver tails, yum!!
We were lucky with the weather and had good conditions so late in the season. There are plenty of runs to keep all levels of skier occupied, however we did find it a little tiresome that almost all runs start at the same top part, so you find yourself riding the same few chairs over and over again. All the Canadians we met were ever so friendly and great to chat with on the lifts. On the plus side, if you timed the run right you could literally have the slope to yourself :0)
I would have no hesitation in recommending this hotel. Transfer time by coach from Montreal 90 mins.
2nd floor slope facing rooms are even numbers.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 5, 2013
Thank you very much for your comments,
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We are glad to know that you enjoyed your Easter Weekend. This year's spring skiing is quite nice and it's nice to know that our guests are enjoying the hill as well as the hassle-free ski services such as the café, ski-in, ski-out access, ski valet and ski rental shop.
We hope to welcome you again next winter.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.