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“Great Ski Trip Resort for Eastern Canada” 4 of 5 stars
Review of Fairmont Tremblant

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Fairmont Tremblant
4.0 of 5 Hotel   |   3045 Chemin de la Chapelle, Mont Tremblant, Quebec J8E1E1 , Canada   |  
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CAD129 (CAD)
Ranked #5 of 32 hotels in Mont Tremblant
Toronto, Canada
Senior Contributor
45 reviews 45 reviews
44 hotel reviews
Reviews in 13 cities Reviews in 13 cities
55 helpful votes 55 helpful votes
“Great Ski Trip Resort for Eastern Canada”
4 of 5 stars Reviewed March 22, 2013

Rented a car and trekked down to the Fairmont Resort from Toronto with friends. Enjoyed the warm and welcoming atmosphere. Service was average. Its right smack down at the end of the village area, connecting walking paths everywhere and it has some pretty big common areas (banquet halls, lobby's etc). The rooms are spacious, a little outdated but not bad. The restaurant lounge is great, order the duck confit pizza for appertizer, wont disappoint! The fine dining restaurant had a large buffet with lobster on the menu, really enjoyed that. Prices were very decent considering the selection of high quality items/foods. Reserve ahead! There is a free hotel shuttle that will transport you to the Casino about 10 min drive away. This is one of the nicest casinos, possibly because we all won our money back from the trip and then some. The hotel pool was always too overcrowded with children and families who didnt ever leave it seemed and our party of 4 was not able to enjoy it during our three day stay, sadly. The clerk at the pool wouldnt allow anymore guests in, it was that packed...always. Overall, relaxing stay (full of walks, festivals, food and leisure), and worth the long car ride.

Room Tip: Ask for room facing the lake. Great for sunsets and sunrises, if that's your thing :)
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  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Fairmont Tremblant, responded to this review, April 8, 2013
Dear Guest,

We are delighted to know that your road trip from Toronto to Tremblant was a success. It's always gratifying to know that our guests are making the best of their stay. I'm sorry however to read that you did not have the chance to enjoy our outdoor pool and tubs.

Hopefully we will have another opportunity to welcome you in the near future.

Regards,

Louise Champagne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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English first
Montreal, Canada
Top Contributor
88 reviews 88 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed March 18, 2013

We stayed at this hotel for four nights. Great hotel for skiers. You are really on the slopes. You can even buy your ski tickets just next to the ski valet. So no waiting in line.
The pools and hot tub were great for after ski. We were there during school break, so there was a lot of children , but this is expected. The gym is good. But only one machine of each. The steam room was nice and clean.
We had a big room with a full kitchen , so we had a lot of space for 2 adults and 2 kids.the view from the room on the pools, the mountain and the village is really worth the price.
Yes ,the hotel needs renovations and check-in is really slow and never before 4 pm, even if you are a platium member.
The management and front desk were really NOT NICE during check-out. I'm used to be treated so well at other fairmont properties( that's why i'm a platium member). But this time they just didn't care. Too bad , I left the hotel bothered and feeling cheated....
Next time in tremblant, i will go back to the Westin.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Fairmont Tremblant, responded to this review, April 8, 2013
Dear Guest,

Thank you for posting your comments on Trip Advisor. Guest feedback is important to us and is one of our primary measures of whether we are meeting and exceeding the expectations of our guests.

It is truly concerning to read that your experience with our management team was negative. I can assure you that your experience is not typical of the kind of service we strive to provide and I'm very sorry that we have missed the mark.

Our guestrooms are currently undergoing renovations. We do hope we will have another chance to regain your loyalty in the future.

Best regards,

Louise Champagne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highworth, United Kingdom
Top Contributor
72 reviews 72 reviews
43 hotel reviews
Reviews in 46 cities Reviews in 46 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed March 18, 2013

We stayed at the Fairmont Tremblant for 8 nights in March 2013. The hotel is very clean and spacious and the staff on the lobby level are very friendly and helpful. We stayed on the Gold Floor and thoroughly enjoyed our stay. The staff on the Gold Floor were very accomodating but Jessica deserves a special mention for all the assistance and help she gave us during our stay along with her friendly approach and beaming smile. The hotel was busy during our stay due to the school holidays but the slopes were never too overcrowded. The ski valet and ski hire offer excellent service too. The outdoor pools and hot tubs are very relaxing after a day on the slopes. The only downsides were the drinks service at the outside pool is very slow and the resort itself is expensive compared to other resorts we've stayed at in Western Canada. Would definitely recommend but we're not sure if we'll be back in the future.

Room Tip: Stay on the Gold floor and get your lift tickets from Costco.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Fairmont Tremblant, responded to this review, April 8, 2013
Dear Guest,

Thank you for your feedback. We are thrilled to know that your ski trip was a success and that you enjoyed the service extended to you by our staff. It will be my pleasure to commend Jessica on her work. She is indeed a true gem and we are fortunate to have her on our team.

We look forward to seeing you again.

Louise Champagne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
70 reviews 70 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 18, 2013

Nice hotel. Busy at spring break. Room was fine, although towels and bathrobes need replaced. easy access for skiing. reception ws polished and professional. The bell hop and the valet guys are terrific. All in all, a pleasant stay.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Fairmont Tremblant, responded to this review, April 5, 2013
Dear Guest,

Thank you for posting your feedback on Trip Advisor. Your comments are very important to us. I shall glaldy foward your kind words to our bell team and valet team.

Regards,

Louise Champagne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Va. Beach
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 16, 2013

The Fairmont Tremblant is unbeatable for ski in, ski out convenience, a spectacular hottub, and service. The restaurant was also first rate - both for their breakfast and weekend seafood buffet. The only disappointment was that the hotel appears a bit worn and dated. However, there is supposed to be a major refurbishment this summer, so hopefully it will be better than ever by next ski season!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Fairmont Tremblant, responded to this review, April 5, 2013
Dear Guest,

Thank you for your comments. Indeed, our guestrooms will undergo renovations. Infact, we have begun the refurbishing of our rooms last Monday. In total 183 rooms will be renovatd this spring with the remainder of the rooms renovated in 2014. We look forward to welcoming you next season.

Louise Champagne
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Kirkland, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 15, 2013

Great stay............everyone is always very friendly........skiing was great room was clean and nice valet was also very good......They also have a nice brunch.......ski valet was also great ........the food was amazing you will enjoy your stay there if you decide to go.......the outdoor pool was also very nice......

Stayed March 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Fairmont Tremblant, responded to this review, April 5, 2013
Dear Guest,

Thank you very much for your positive feedback. We are delighetd to know that you enjoyed your stay with us.

Hope to see you again soon.

Louise Champagne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 14, 2013

Good
- Ski in ski out.
- Nice room.
- Valet skiing.
- Restaurant. We had dinner. The food was very good and the ambience was very nice.
- Breakfast lasted until 1pm, so we skied first tracks until noon and still had breakfast!

Bad
- Being made to wait until 5pm for our room. Long story involving a smelly room. We weren't happy with the reception staff.

The bell staff were very nice and got us some vouchers for free drinks while we waited in our ski gear for an hour.

Overall
- loved the hotel but really turned off by poor management of a simple situation.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Fairmont Tremblant, responded to this review, March 26, 2013
Dear Guest,

Thank you very much for your comments. I'm delighted to know that the positive aspects outweighed the negative, however it is concerning to see that the issue with your room was poorly managed. On vacation, the arrival period is meant to me hassle-free, smooth and pleasant. I'm sorry this was not the case. I hope you will give us another chance, in the future, to show you the kind of impeccable service we are capable of offering.

Kind regards,

Louise Champagne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Fairmont Tremblant

Also Known As:
Fairmont Tremblant Hotel
Fairmont Tremblant Hotel Mont Tremblant
Fairmont Mont Tremblant
Fairmont Hotel Mont Tremblant
Chateau Mont Tremblant
Mont Tremblant Fairmont
Fairmont Hotel Tremblant
Fairmont Tremblant Mont Tremblant, Quebec
Address: 3045 Chemin de la Chapelle, Mont Tremblant, Quebec J8E1E1 , Canada
Phone Number:
Location: Canada > Quebec > Mont Tremblant
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Mont Tremblant
#2 Luxury Hotel in Mont Tremblant
#3 Family Hotel in Mont Tremblant
#4 Romantic Hotel in Mont Tremblant
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fairmont Tremblant 4*
Official Description (provided by the hotel):
The Fairmont Tremblant resort in Quebec's Laurentian Mountains is nestled in the heart of a European-style village at the foot of the legendary Mont Tremblant. Featuring a dazzling array of lakes and trails, gourmet restaurants, charming bistros, exclusive boutiques, nightclubs and the Casino de Mont-Tremblant, Fairmont Tremblant is an unforgettable retreat in the heart of Quebec. This breathtaking year round Mont Tremblant resort destination offers an abundance of activities, including alpine skiing, five championship golf courses, mountain biking, river rafting, snowmobiling, ice climbing and much more! Fairmont Tremblant hotel puts you in the middle of all the fun... From the lively street life of the pedestrian village to a Laurentian playground that's as big as all outdoors. ... more   less 
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