Things did not get off to a good start when we arrived at 215 PM on December 27. As an SPG lifetime Platinum, I am supposed to get preferential treatment. Instead I was told that if I had bothered to read my confirmation, check-in was not until 430PM (I checked it afterward and check in time is 4 PM NOT 430. We were told that it would be put in priority and to give a number and they would call when the 2 bedroom suite was ready. After multiple follow-ups, we were FINALLY given our room at 445 PM. To add insult to injury, the master bedroom ensuite washroom had not been cleaned properly and there were soap splatters all over the counter, an improperly cleaned toilet and a used towel hanging on the towel rack. My complaint to the manager on duty resulted in a paltry 3 drink vouchers by way of compensation for the inconvenience. The next morning, the maid showed up at 820 to 'clean'. I had to encourage her to vacuum and nothing was dusted or wiped - only the washroom was cleaned.
The next day, the hotel apparently failed to follow up properly on a dinner reservation and we ended up with an extremely unpleasant dinning experience (see our review on Yamada - Tremblant). However, the straw that broke the camel's back was the housekeeping service the following day. After the extra early arrival of the maid the day before, we were surprised that by 12 noon, no one had arrived to clean the room. Four calls and 4 hours later - still no one. This hotel is now on my 'never to be visited again' list. It is nowhere close to 5 stars and the room lacks basic amenities such as luggage racks and in the master bedroom, there was no telephone nor any drawers in which to put clothes. Certainly with the high season price I paid for my suite, it was a complete and total rip off . All I can say is don't waste your money here. I certainly will never set foot again.
- Official Description (provided by the hotel):
- Le Westin Resort & Spa, Tremblant, Quebec is an intimate four-season resort hotel located in the beautiful village of Tremblant. ... more less
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- Also Known As:
- Le Westin Hotel Mont Tremblant
- Le Westin Resort And Spa
- Westin Hotel Mont Tremblant
- Westin Mont Tremblant
- Mont Tremblant Westin
- Le Westin Resort & Spa Mont Tremblant, Quebec