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“not what we remember” 4 of 5 stars
Review of Manoir Hovey

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Manoir Hovey
575 chemin Hovey | C.P. 60, North Hatley, Quebec J0B 2C0, Canada   |  
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Hotel amenities
Ranked #1 of 1 Hotels in North Hatley
Needham, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
“not what we remember”
4 of 5 stars Reviewed July 31, 2014

We returned to the Hovey after a multiyear hiatus. It is as nice as I remember but there were many disturbing things that troubled me. The attention to detail was gone. We had issues with the dinner food both nights. The major one was the wait for the dessert that took almost one hour. The waiter telling us about a lobster appetizer for that night without mentioning the extra cost of twelve dollars each. The fact that I had to send back my fish as it was so overdone that I couldn't cut it with a knife. Dinning room staff just wasn't with it.. I wonder if the chef was on vacation? The final issue was the front office staff that didn't seem well trained. I went to check out and as to have my bill done while I went to my car. When I got back two minutes later, the gal at the desk asked me how she could help me. It is still a beautiful place.

Stayed July 2014, traveled as a couple
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465 reviews from our community

Traveler rating
    349
    69
    32
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    2
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Ottawa, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 30, 2014

We enjoyed our recent stay at Hovey, The setting is indeed magical and we made good use of the amenities including kayaks and gorgeous outdoor pool. We had booked a night with dinner and breakfast included. The food was divine , as has been our experience at other Relais and Chateau properties, and the serving staff was very attentive. However be warned if you are travelling with young kids. We asked about our dinner options for our toddler (~2 yrs old) and we informed they could bring a dish of noodles, perfect, BUT failed to inform us that the plate of noodles with butter would cost $18 (of which my son ate about two bites) I was quite surprised given that the supplementary cost of the daily specials was mentioned, why not this somewhat hefty cost? We paid the bill but informed the front staff upon checkout who simply said they would mention it to the staff. We would absolutely not have bothered with the pasta if we had known so in this case I guess it is buyer beware. Unfortunate that such a simple thing marred an otherwise wonderful stay.

Room Tip: Splurge for the luxury rooms (27, 28) if you are travelling with a child, the extra space will make...
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 25, 2014

The location, grounds, and amenities at Manoir Hovey make it an exceptional get-away. It's beautifully sited on the lake, and the gardens are simply magical. In the summer you can swim in the lake or in the heated pool, kayak to the village, do some paddle-boarding, or simply settle in with a book in one of Adirondack chairs in the garden or on the dock. The hotel was almost fully booked but never felt crowded. The staff was courteous and helpful, although we didn't sense the warmth that other reviewers describe. Breakfast was very good; we didn't dine at the inn. We each had an outstanding massage on site--one of the best I've had.

We chose a room with a "lake or forest view," and were disappointed to be shown to a room that looked out on a rock face 30 feet from one window and the bar and parking lot from another. The effect was claustrophobic; there was very little forest and, of course, no lake! Next time we'd know to converse with the staff when making the reservation. Other than the lack of view, the room was comfortable and well appointed. We appreciated the reading light next to the sofa!

We were surprised that wireless access was so unreliable. It was all but unusable in the room, and it was frustrating to have to leave the room every time we wanted to look up information about regional sights, performance times, etc. A hotel of this calibre should have this problem worked out.

In retrospect, we realized that the staff never really "oriented" us to the inn when we checked in. We had to discover the kayaks, etc., and we didn't realize there was a barbecue available to guests on the Friday night of our stay. (The web site had it scheduled on Saturday nights.) Of course it's not hard to find boats and paddles, and we could read the information binder in the room, but overall, we felt a little disconnected. Still, with knowledge in hand, we'd return!

Room Tip: Ask for a lake view.
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  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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Northeast US
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 24, 2014

On setting, Manoir Hovey gets an A+ for its English garden overlooking a pristine lake. The chef who has been there 29 years has perfected his art. Unfortunately, we were seated near a family with a very unruly and noisy 6-year-old, who knew nothing of an inside voice and who fought with her siblings throughout the meal. The room was ok, though for the price we expected something more tastefully decorated; instead of shabby chic, it was frankly a little shabby. Toiletries were good quality but sparse. The real disappointment was the general unattractiveness of the common rooms. The main living room was filled with dusty old books, mismatched furniture that looked like it was out of a Salvation Army resale shop. The room was dusty throughout with fireplace kettles, etc. that seem like they hadn't been cleaned since the original Colonial owners. All in all, we probably will not return. The place definitely has some things going for it, but more attention to detail should become routine and children should not be allowed to spoil the ambiance for other diners.

Room Tip: Definitely ask for a lakeside room; rooms in the back are faced with a rock wall.
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Boston, Massachusetts
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed July 23, 2014

This was our second stay here. As with the first, I had the overwhelming feeling that I had slipped into a lovely rural part of France which just happened to be located about a half hour from Vermont. The language and the customs are exactly what you would expect in a nice country hotel in the Loire.While the hotel was quite full on both of our visits, I was struck by the fact that it never seemed crowded. There was always plenty of space at the pool or down by the lake as well as numerous places in the shade to curl up with a book. Dinner here is very formal and can take 2 1/2 hours on a good night. The service is very correct but sometimes a little leisurely and people need to adjust their expectations accordingly. This is not a dining experience that will be enjoyed by the inpatient or many young children.

Room Tip: You will hate yourself if you don't get a room with a view of the lake.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
65 reviews 65 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 22, 2014

North Hatley in the Eastern Township of Quebec is very picturesque and this hotel is situated on a lake with a beautiful garden and has wonderful views. The food served here is outstanding both at breakfast and dinner. The expense is worth it as the foie gras, duck, cheeses and desserts reflect originality in presentation and style.
One word of warning. Parking is tricky so let the valet do it. The hotel has a narrow lane that is one way and backing up to leave the reception area takes skill. Also make sure you ask for a room with a view or you may get one at the back with no view at all!

Room Tip: Make sure you overlook the lake.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD
Top Contributor
80 reviews 80 reviews
16 hotel reviews
Reviews in 32 cities Reviews in 32 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 20, 2014

We stayed two nights in July during a bicycle tour. We were floored when we arrived! Beautiful gardens and jaw-dropping views of the lake and mountains. Great decor. Friendly, professional staff. Sumptuous rooms and well appointed baths. We swam across the lake, kayaked, relaxed in the gardens amidst the flowers and comfy chairs, enjoyed coffee in the shade on the veranda, sat on our private deck, and loved every moment of our stay.

Room Tip: Higher floors have better views. First floor has walk out access to the gardens and pool.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Manoir Hovey

Address: 575 chemin Hovey | C.P. 60, North Hatley, Quebec J0B 2C0, Canada
Phone Number:
Location: Canada > Quebec > North Hatley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in North Hatley
Price Range (Based on Average Rates): $$
Number of rooms: 40
Official Description (provided by the hotel):
Located only 75 minutes from Montreal, Manoir Hovey is a 5 star Relais & Chateaux property on the shores of Lake Massawippi just outside of North Hatley, one of Quebec's most picturesque villages. Manoir Hovey is truly one of Canada’s most charming and romantic inns. We offer thirty-seven beautifully appointed bedrooms and suites, year-round activities, and host conferences, weddings and special events. Our award-winning four diamond restaurant, Le Hatley, showcases fine regional cuisine complemented by an extensive wine list. Overlooking the lake and surrounded by English gardens, the dining room has a tranquil setting with breathtaking views. An unforgettable experience to enjoy with your partner or your family! ... more   less 
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Also Known As:
Manoir Hovey North Hatley, Quebec, Canada
Manoir Hovey Hotel North Hatley

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