We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Gorgeous Property, but T-shirts in the Dining Room?” 4 of 5 stars
Review of Manoir Hovey

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Manoir Hovey to your Saves list
Manoir Hovey
575 chemin Hovey | C.P. 60, North Hatley, Quebec J0B 2C0, Canada   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #1 of 1 Hotels in North Hatley
NY, NY
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
“Gorgeous Property, but T-shirts in the Dining Room?”
4 of 5 stars Reviewed July 20, 2008

We arrived at this beautiful property on a sunny summer day and enjoyed the stunning grounds and our balcony overlooking the lake.
The setting and the service (front desk, bellman, dining room, poolside) were all excellent and thoughtful. Questions by receptions were answered with pleasure and pride, maps drawn, and weather forecasts predicted. The gardens were vibrant and my photos do not do them justice. The only negatives: the room was a bit shabby, but more importantly the bed was impossibly hard, which is inexcusable in this day when even low end hotels have plush mattresses, I really expected more from a Relais and Chateaux property. Although the espresso machine was wonderful, a mini bar in the room would also be greatly appreciated for those late night cravings. The jacuzzi tub and the housekeeping staff were excellent, and complimentary computer access was appreciated. I loved the pub for pre-dinner cocktails and I thought the meals in the dining room were really fantastic and well-paced (great cheese cart!). Unfortunately, notwithstanding the hotel's policy of requiring business casual in the dining room (with jackets strongly recommended), which policy was also emphasized at check-in and in the hotel services guide, the restaurant still allowed guests to dine in t-shirts and tennis shoes, which cheapened the overall experience. The hotel either needs to enforce its stated policy (yes, that means turning innappropriately dressed diners away) or give up on it altogether so guests expecting an elegant dining experience as promised are not unpleasantly surprised. I also would llike to note that unlike one of the prior posters, when I requested the (small) AAA discount at checkout, it was granted with pleasure and no problems. I would love to return to this hotel in the winter for a cozy and snowy retreat, but I hope the standards this classic hotel has set out for itself will be enforced for all to enjoy.

  • Stayed July 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

465 reviews from our community

Traveler rating
    349
    69
    32
    13
    2
See reviews for
56
319
6
16
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
chandler, az
Top Contributor
127 reviews 127 reviews
39 hotel reviews
Reviews in 61 cities Reviews in 61 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed June 22, 2008

My family stayed here for my parents' 50th wedding anniversary. My parents and my sister's family had both stayed here in the past with varying success. My brother's family and mine had never stayed here before. My sister had arranged flowers to be waiting in their room and corsages for their special night. My parents had arranged for a large table to be set up for their anniversary dinner.

Positives- our room was gorgeous, number 43. It was large, well-appointed with a beautiful double jacuzzi bathtub.It was a quiet and comfortable room. The grounds are lovely. The flowers were all in the bloom. Everything was neat and clean.

Negatives-no elevators. We were on the third floor. The flowers and corsages were delivered without any indication that the hotel themselves did not send them. The hotel did not make any attempt to put us together for meals when we had individual tables. The service at the group table was miserably slow. My parents ordered two bottles of wine (one red, one white). The restaurant took it upon themselves to get two more bottles. They never asked anyone. The cost for the "included dinner" turned into more than $400 (thanks to high prices and a horrible exchange rate).

We were very frustrated at the dinner menu. It was exactly the same for the three nights we stayed at the Manior. There was no salads and limited vegetables. The breakfast service was much better and there was a daily special. The breads were amazing and the teas very fun.

Overall, we were disappointed at the lack of effort made by the Manior for our parents special day. The dinner service that night was horrible. We were stuck next to another huge table and it was to loud in the room to communicate. I really feel that our inablity to speak French hurt our service in general.

We will not return despite the lovely atmosphere. The prices are far too high not to have more attentive service and a varied menu.

You can get a AAA discount at the Manior Hovey. They do not advertise it in any way and we all had to beg for it at check out..

  • Liked — The rooms and the grounds.
  • Disliked — The service and the dinner menu
  • Stayed June 2008, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
burlington, ont, canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 22, 2008

Hovey Manoir is a serene, picturesque Inn in a quaint lakeside village. We were greeted at the door by welcoming staff who promptly took our bags to our beautifully appointed room. After a trip down the hill to the village we returned to the Manoir to enjoy a glass of wine in comfy chairs beside the lake. Our dinner reservation was for 8pm and while we did arrive promptly at 8 the Maitre' d took a few minutes to seat us. The dining room was busy! The dinner service was not exactly the 5 star service we had expected. Although the food was exceptional the wait was unbelievable and the service disappointing.! We waited 45 minutes for our appetizer and another hour for our main course to arrive! Our waiter seemed to be missing in action most of the time, or peering around the corner from the kitchen. Even though our water glasses were empty for at least 20 min., no one seemed to notice. After asking for a refill not once but twice our waiter finally come around with a water jug. We had more attention from the bus boy then our waiter Gaetan! The guests around us didn't seem to have any better service although the groups of 4 or more may have. Keep this in mind when the guy asking you if you'd like 2nds in bread comes around. Say yes! The breakfast the following morning was a whole different story. Food service was fast and plentiful, delicious! The ladies waiting on us were attentive and kept the fresh coffee flowing. Our stay as a whole was wonderful, the turn down service with the mint chocolates on the pillow, the fluffy robes and the quiet of the Inn make the Inn a 5 star manior! But beware of the less than acceptable evening service!

  • Liked — the room and the grounds
  • Disliked — the dinner service
  • Stayed May 2008, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westchester County, NY
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 29, 2007

My husband & I have stayed at both the Manoir Hovey and the Auberge Ripplecove, in, respectively, North Hatley and Ayers' Cliff Canada, on the banks on Lake Massawippi in the Eastern Townships of Canada, repeatedly. The properties are just over the northern borders of Vermont / NY, and owned, I believe, by brothers in the Stafford family. I cannot say enough about how wonderful these two properties are. Both historic, the Manoir Hovey older and more suitable for couples, with one of the most incredibly hospitable maitre d's I have ever met... Norman... and the Auberge Ripplecove more family-oriented, with beautiful suites and one of the best babysitters we have ever had - Lindsay - she is still a family friend. Beautifully manicured properties, great amenities - game rooms, pools, etc on the banks of a sparkling lake with kayaks, canoes, et al; fabulous cuisine rendered from home-grown gardens. Spectacular service. I am almost afraid to review them here; they have been our little secret for over 10 years, and we cannot wait to return.

Stayed July 2005
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 14, 2007

The food here is among the best in North Hatley and rivals even some of the best retaurants in Montreal. The Inn is historic, charming and peaceful. Rooms are all decorated with real antiques. My wife and I stayed in a room with a wood-burning fireplace and a large balcony overlooking the lake. An atmosphere you simply can't beat, especially with the arrival of Fall.

I have two comments that might give people additional insight into this Inn. First, my wife and I were frustrated by the lack of internet during our entire two day stay (despite the fact that management assured us it was running). Indeed, management's shrugging of their shoulders put us a little off since an inn of this stature (and cost) ought not to have a problem providing hi-speed internet if not WiFi. And it wasn't just us: other guests experienced the same problem (as we bumped into each other in the hotel's common rooms all holding our laptops searching for a working network). Even for the casual internet user, having internet access is useful when trying to plan antiquing runs or a general tour of the area.

A second comment: the hotel is elegant and justifiably prides itself on delivering a VERY formal experience. My wife and I are in our early thirties and while we can appreciate a dress code as much as the next couple, Hovey Manor attracts an older and stuffier crowd. Indeed, even among the other more or less younger guests, we noticed one family whose 4 or 5 year old child was dressed up in a blazer and tie for ... breakfast.... That's a little much for us.

Otherwise, our stay was wonderful. Nothing but top notch rooms and awesome food.

  • Liked — Location and food
  • Disliked — Formality and lack of internet
  • Stayed October 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Innviting, Owner/Innkeeper at Manoir Hovey, responded to this review, November 21, 2007
We are delighted that the "Voldenuits" enjoyed the "top notch rooms and awesome food" during their recent honeymoon at Manoir Hovey. I do recall with great frustration that our free WiFi service was down while they were with us. At that time, we had a very difficult few days with our service provider who was slow to diagnose and solve the problem. After a few days the problem was solved and our free WIFI which is available throughout the Manor and in all our guest rooms is running smoothly.
I would also like to clarify the comment that our inn is "VERY formal". As a Quebec Rated 5 star inn, we do strive for a very professional but friendly service and our dress code is not formal. Jackets at dinner in the dining room are appreciated but certainly not required. Smart casual is perfectly acceptable. For breakfasts and lunches our guests dress casually. Certainly, the boy in a jacket and tie
at breakfast was exceptional.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bali
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 12, 2007

North Hatley has always been a gem - great piece of anglo-quebec.

Lake Massawippi which Hovey manor is on seems to wait for me every summer.

The hotel was brilliant - accomodation well done and absolutely fanstastic food and service.

would recommend to all.

  • Stayed August 2007
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield, CT
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 1, 2007

We loved the service, grounds, room with balcony and especially, the food! this was a terrific choice...

Stayed June 2006
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Manoir Hovey? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Manoir Hovey

Address: 575 chemin Hovey | C.P. 60, North Hatley, Quebec J0B 2C0, Canada
Phone Number:
Location: Canada > Quebec > North Hatley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in North Hatley
Price Range (Based on Average Rates): $$
Number of rooms: 40
Official Description (provided by the hotel):
Located only 75 minutes from Montreal, Manoir Hovey is a 5 star Relais & Chateaux property on the shores of Lake Massawippi just outside of North Hatley, one of Quebec's most picturesque villages. Manoir Hovey is truly one of Canada’s most charming and romantic inns. We offer thirty-seven beautifully appointed bedrooms and suites, year-round activities, and host conferences, weddings and special events. Our award-winning four diamond restaurant, Le Hatley, showcases fine regional cuisine complemented by an extensive wine list. Overlooking the lake and surrounded by English gardens, the dining room has a tranquil setting with breathtaking views. An unforgettable experience to enjoy with your partner or your family! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, T4B, Odigeo and Jetsetter so you can book your Manoir Hovey reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Manoir Hovey North Hatley, Quebec, Canada
Manoir Hovey Hotel North Hatley

Owners: What's your side of the story?

If you own or manage Manoir Hovey, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.