My husband booked this hotel for a bit of a surprise ski weekend. He booked it on Expedia. We were quite pleased with the hotel as we entered, although it was a real challenge to find a parking space outside to get our room. The check-in was pretty seamless and we did not have to wait. Based on our difficulty finding a space we chose to pay $10.00 for the underground parking lot, which, during our visit, we got to know a lot better than we bargained for.
Trying to find a space in the underground parking lot was a challenge as well, which, had we known, we probably would have just stayed with the outdoor parking. We were not aware at the time of booking, but the hotel is divided into buildings that do not have above ground connections – there is the main building which houses the restaurant, pool, etc. and then there are ‘satellite’ buildings. You must walk through the underground parking lot to get to the main building (which was quite chilly at the time of year we were there). We saw a couple in bathrobes in the parking lot heading towards the main building when we first parked our car. I was quite surprised to see that and felt sorry for them, they looked cold. But I understood later – they must have been on their way to the pool from their building, and through that chilly parking lot was the only way to get there in winter. Brrrrr….. Hotel gets very low marks for this. If I ever went back, I would request a room in the main building.
Our room was on the second floor in the Cadillac section. My first impression of the room was that it was not yet fully made up. The lumpy duvet was covered in something that looked more like a sheet than a duvet cover – I honestly thought that a bedspread was missing. Also, the dust ruffle was sloppily aligned, it all looked unfinished. I asked at the front desk if we had been given a room that was entirely cleaned/finished. I was told that it was. I said that it really did not reflect a hotel that is rated four stars. The response that we had booked through Expedia and that was the room we were given (did not explain the unfinished nature of the room, but that was the explanation).
Notes to room: ours included a mini bar fridge (no food/drink inside), tv, coffee maker, digital radio clock (time not set), luggage support rack, ice bucket with wine glasses, bathroom amenities like shampoo, conditioner, moisturizer, and shower cap, and hair dryer. The toilet flush was noisy enough to think that there was something wrong with it.
The décor of the main building is certainly out of step with the décor of the rooms in our section. The main building décor is elegant,and looks like a four star. It bears no relation to the décor of our room, which was more like a 3 star, if that, with the sloppy beddings.
We were interested in the pool and wanted robes. I asked at the front desk where we could get robes, they told us at the pool. When we did go to the pool, the person in charge of the pool told us we were supposed to get our robes at the front desk. By that time it was too late to go on a wild goose chase for a robe.
On to that evening – we went to the main building to dine at the nicer of the two dining rooms, which was rather elegant. The initial service was a little slow, but once our waiter started to tend our table I had little complaint with the service. The one note that I would make is that I ordered a glass of wine and the pour was rather stingy. But the food was incredible – I had the beef, my husband had the lamb, and my son had the duck. We were all very happy. For dessert, my husband and I had the crème brulée, and my son had the brownie, which was rather ordinary, dry, and would not recommend.
The main building has several function rooms that were very active that evening. The music coming from the rooms was such that the thumping base was the main thing that I could hear for a certain amount of time in the restaurant, which did nothing to improve the atmosphere. It did not go on for the entire time we were there, but it went along long enough that it was not very pleasant. The saving grace of the restaurant was the food and the décor was nice – but they should work on sound-proofing those function rooms. If I was ever to book this hotel again, and I requested the main building, I would make sure that the rooms were nowhere near those function rooms.
Despite the noise, for the large part, we enjoyed our meal. After we were finished (around 10:30pm) walking back to our room meant that we had to walk quite a distance through that cold underground parking lot. It looks like it is much more civilized to stay in the main building.
We had a bottle of wine chilling in the fridge. Once we had settled in our room, we decided to get ice at the closet marked with a symbol for ice machine near the elevator. But behind that door, there was no ice machine – it was a garbage disposal (hotel: change that sign!) I was later told that the ice machine was back in that cold parking lot. I gave up on the ice.
The next morning we decided to try the pool area. Besides not being able to get our bathrobes there like we were told, the rest of the experience was really good. There is not just an indoor pool and whirlpool, sauna and steam room, but there was also an outdoor hot tub which was a highlight for my son. We loved it. The change room offered lockers with locks which was very convenient. I have to give the hotel big points for the pool area, we really enjoyed it.
By happy coincidence, my son met up with a classmate at the pool. I was able to chat with his parents in the whirlpool. They had the exact same feelings about the odd sheet-like duvet covers and the unpleasant cold walk in the underground parking lot to reach the main building. But they clearly loved the pool area like we did.
Finally, we wanted to have lunch before we left, something simple like a salad or soup. However, it was Sunday, and apparently the ONLY alternative was a $34 Sunday brunch. The bar served nachos and chicken wings, not a healthy lunch. I called up to see if I could get room service and they said that they did not serve the dishes on the menu while the brunch was on. I really did not feel like paying $34.00 per person to have a quick bowl of soup or sandwich. We found our lunch outside the hotel (Hotel: let your customers order from the menu if they don't want to pay $34.00 for a bowl of soup!).
In the end, I would not call this hotel a four star hotel, the experience is far too mixed for that.
- Also Known As:
- Manoir Saint-Sauveur Hotel
- Manoir Saint-Sauveur Hotel Saint Sauveur Des Monts
- Manoir Saint Sauveur
- Hotel Manoir Saint Sauveur
- Manoir Saint Sauveur Des Monts
- Manoir St Sauveur
- Manoir Saint-Sauveur Saint Sauveur Des Monts, Quebec
- Official Description (provided by the hotel):
- Visit a large vacation and spa hotel in the heart of an authentic village, just minutes away from Mont Saint-Sauveur. Enjoy the comfort and elegance, savour our gastronomic terroir... A multitude of outdoor activities. Shuttle service. ... more less
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