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“Great location” 4 of 5 stars
Review of Hebergement Mont-Sainte-Anne

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Hebergement Mont-Sainte-Anne
3.0 of 5 Condominium   |   1000, Boulevard du Beau Pre, Beaupre, Quebec G0A 1E0, Canada (Formerly Au Pied du Mont Sainte-Anne)   |  
Hotel amenities
Laval, Canada
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Great location”
4 of 5 stars Reviewed September 3, 2012

For the best price book directly with them at that web site http://www.hmsalm.com/en/
At the base of Mont Sainte Anne, many things to do.
The unit that we were in, was dated and whit a strange smell, but clean.
The fire place was lock and the swimming pool is at an another location 1 km away.
They should make a arragement with Chateau Mont Saint-Anne 500' away.
Indoor garage
overall, for the location it is ok

Room Tip: rooms with a mountain view on top floor
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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28 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • Any
English first
Toronto, Canada
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed June 18, 2012

We stayed in 2 bedroom townhouse for 1 night. The worst thing about this condo was lack of privacy. Basically, the whole neighborhood is comprised of several courtyards surrounded by townhouses without decks or anything like this. No mountain views - just other townhouse all around you. When we were driving to this place I was amazed how beautiful the scenery in this region is. And how this could happen that in this gorgeous place with such breathtaking views they managed to find something that looks like just another house next door with no views at all?! By the way, some of the units are located in basements - be aware of that! If you wish to have a barbecue - be prepared having other people watching you from all corners. However, the fact that most of townhouses were empty made up for bad configuration of the condo.

Both bedrooms were tiny with very basic and uncomfortable beds. As it was mentioned in previous review, there is no air-conditioning in townhouse units whatsoever. The only bathroom was located on the ground floor - it can be a bit inconvenient at night. Fireplace was actually stand-along iron fire-box and the staff charged us $5 for each piece of artificial firewood.

On the bright side, everything was very clean and in working condition. The place itself was peaceful and quite. Rooms got many upgrades during last few years.

I tend to think that this condo is a good place to stay during the winter when you don't need to be outdoor in the evenings and the choice of hotels in this area is limited. However, if I have to pay this price during summertime, next time I will definitely choose something more interesting and not that boring.

Room Tip: Ask front desk staff not to give you a basement condo. Not all rooms have Wi-Fi.
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  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Top Contributor
73 reviews 73 reviews
36 hotel reviews
Reviews in 20 cities Reviews in 20 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed November 26, 2010

We had a nice time at the mountain and this was a really unique accomodation. The staff at the front desk were very friendly, depending on who was there the language barrier was a bit challenging at times as our French isn't the greatest. The property and rooms have a very distinct 80s feel to them. But our studio was was cozy, fairly clean and had everything we needed for our stay with the exception of our fireplace not working properly, but not a biggie.

There's some odd things where for our 4 night stay we were given a very small vile to shampoo with a sign that there would be a charge if we needed more. Cleaning service never replaced it but asked at front desk and we were given more and never charged for it. Also like a lot of places there's a no skis in the room policy but here there's also a no boots or poles policy with the threat of a several hundred dollar charge if caught. So each unit had a padlocked storage area in the rooms near the garage. It's a large storage unit with a folding chair to sit down in and get your gear on, but it was a bit of a drag putting on cold boots before heading out.

This is located in what appears to be a struggling alpine village styled after what Intrawest did in the 80s. There's again a very 80s feel but most of the store fronts were empty and it looked like things didn't really work out as planned. However right outside of the lobby is La Brez which was excellent, had killer fondue and service was always warm. Walking across to the hotel by the gondola there was a cool late 70s-ish cocktail lounge that also had decent eats and a lively apre and late night bar scene.

It's a unique experience for sure, picky travelers might have some issues with the accomodations but we rolled with it and enjoyed ourselves. As another reviewer mentioned you really need a car here to get into town for good as there's really nothing other than the gift shop at the big hotel to buy expensive snacks at.

Skier Tip: The front desk sells discounted lift tickets to nearby and very excellent Le Massif!

  • Stayed February 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, VA
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 21, 2009

Our family of 4 stayed at this condo resort because the company's other property (Au Pied du Mont) did not have air conditioning despite what was promised over the phone. The one-bedroom condo was 30% more expensive than the 2 bedroom at Au Pied du Mont. These condos are basically nice, but have a number of sub-par features. These include corridors that are not air conditioned, cheap, uncomfortable sofa-bed in living room, and cheap furniture in balcony. The air conditioning is a wall model in living room only,

Nice elements of the condo included washer/dryer on every floor, indoor parking, comfortable bed in bedroom, working appliances in kitchen, and plush towels in bath.

Maid service is limited to towels at four days and sheets at five days, again not what you would expect at a 4 star facility. Also, rules were rather draconian inlcuding $50/hour penalty for late checkouts, penalty for leaving dirty dishes, and requiring guest to sign a $200 credit card bill as a security deposit.

The front desk was optimistic, but not accurate in what they promised us, including that we could have access at Au Pied du Mont's outdoor pools.

Location met our needs. St. Anne de Beaupre is a tourist location that is about half an hour out of Quebec. It is not rustic (many condos nearby), but is convenient if you want to go north/east to the Charlesvoix and/or whale watching (Tadoussac) regions. Many restaurants and a supermarket are located nearby, but only if you have a car, they are 5 miles or so away.

  • Stayed August 2009, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, VA
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 17, 2009

We stayed in a 2 bedroom townhouse with our 2 kids. The condo was small (are all vacation condos?), but had a small kitchen and living area with 2 very small bedroom upstairs. The configuration of the condo prevented ventilation and the condo was very hot and stuffy. Despite promises made when reservations were secured, the facility is NOT air-conditioned.

The beds were not comfortable, but the living room couch (sofa bed) and chair were. There was a small patio facing a swimming pool with very cheap resin furniture. The pool was small but pleasant. the facility also has an indoor pool with sauna as well as a small playground.

The neighborhood is a resort neighborhood, mildly residential and pretty much like any vacation-neighborhood (overpriced restaurants, grocery stores). It is 30 minutes east of Quebec city, closer to the mountains.

  • Stayed August 2009, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newman, WA, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 15, 2009

My boyfriend and I stayed here for 5 nights earlier this month. We are from Australia and found the accommodation via Google and thought it would be great to stay at the mountain. Check in was great and all the staff spoke English which was great as we had only learnt basic French. The apartment we had was great. Separate lounge, kitchen, bedroom and bathroom. Unfortunately coming from Australia, we didnt realise how far out of Quebec the resort is. We didnt have a hire car as we would have to drive on the other side of the road so the staff werent very accommodating when we asked if there was anyway we could take a day trip into Quebec for some site seeing.
We had skiing lessons one day and there were two year olds better than us. Suffice to say, we were both bruised and battered from the first day that we didnt go skiing again. Unfortunately this wasnt very good for us as we couldnt leave the resort and there were only a handful of TV channels in English. Luckily the room had a DVD player and free DVDs from reception. The second day we were there we asked reception where the nearest convenience store was so we could buy some groceries to make use of the kitchen. We were told it was 1km in either direction. So we started the walk and eventually came across a Gas Station where we were able to buy food and drinks etc and walked all the way back to the accommodation, It wasnt until our 4th day when we were at the accommodation next door (Chateau Mont Sainte Anne) that we noticed they have a store inside the hotel which has everything we purchased at the Gas Station (souveniers, groceries, drinks, gifts etc). We were very annoyed. There isnt much to do at night time as everyone leaves the moutain to go home and there is only one restaurant which we got a bit sick of so ate a couple of meals at the restaurant at the hotel next door.
Overall it was great but I wouldnt recommend a long stay if you arent going to be skiing everyday.

  • Liked — Great apartment, check in was a breeze, English spoken by everyone
  • Disliked — Isolated, no night life, lack of restaurants, convenience store
  • Stayed January 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 9, 2009

Booked four nights at the end of December. Had a major power failure due to a storm while we were there which meant no heat and no electricity in the middle of winter. After more than 8 hours without power spoke with the staff at the front desk who were unable to tell me when the power would be restored. Asked to speak to the manager and was told that the manager was not available, in person or by cellphone. Unbelievable not to have a manager available to ensure the safety and security of guests and explain hotel policies in an extended emergency! Given the lack of information with respect to when power would be restored and unavailability of the manager decided to check out. Staff did not provide me with a final bill and did not tell me that there would be a penalty for checking out early. After many attempts to contact the manager after we returned home learned a week later that the full charge for the remainder of my stay had been put through on my credit card and that I would receive a credit for one night only for the period April 1-December 20. Clearly low season for them but useless for me given we only go there to ski. Never did get to talk to the manager directly. Clearly the strategy was to avoid dealing with the guests and then proceed to bill them. According to them, despite the circumstances, I had signed off on all the fees when I checked in!

Cancellation policies are equally severe and totally unreasonable compared to major ski resorts in the US. Be prepared to forfeit your deposit should your plans change or an emergency arise. Shocking standards for a four star hotel and shocking treatment of a return customer.

That combined with icy sidewalks that hadn't been cleared or sanded when we arrived late at night, and an underground parking spot that our vehicle wouldn't fit into and which we weren't allowed to change even when the garage was empty, made for a terrible experience. Give me the standards of service at Smuggler's Notch or Lake Placid any day!

  • Liked — Location
  • Disliked — Service
  • Stayed December 2008, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hebergement Mont-Sainte-Anne

Address: 1000, Boulevard du Beau Pre, Beaupre, Quebec G0A 1E0, Canada (Formerly Au Pied du Mont Sainte-Anne)
Location: Canada > Quebec > Beaupre
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Specialty Lodging in Beaupre
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hebergement Mont-Sainte-Anne 3*
Number of rooms: 90
Official Description (provided by the hotel):
A choice location by its geography and history, Au Pied du Mont Ste-Anne is a favorite destination for travelers looking to escape the daily grind with a mix of adventure and leisure. And with Mont Sainte-Anne, Le Massif, and Stoneham all nearby, there’s no shortage of things to do. ... more   less 
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Also Known As:
Hebergement Mont-Sainte-Anne Beaupre, Quebec, Canada

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