Even though the desk staff was great and got us into our room well before the 3 pm check-in time and very helpful with a bunch of questions; we found six items at the during our stay that would make us think twice about staying here again.
1- The door / floor mats outside the elevators doors on each floor are a tripping hazard and did cause my older relative to trip and fall to the floor. Someone had dislodged a floor matt outside leaving the edge of it askew, on the second floor outside the elevator. When my elderly relative who has some difficulty walking exited the elevator he got the rug caught up in his feet and he tripped and landed on the floor. Anything to hamper an entrance or exit from any door way is a hazard including a door map, what would have happened if he had of injured himself?
2- When we woke up in the morning we went make a pot of coffee in our room and there was no coffee pot in the coffee maker.
3- In the morning we went to get a bottle of water out of the room fridge and someone had tuned the temp up to max so every bottle of water we had was frozen. Yes we should have checked the temp before hand, but who would have thought?
4- I think it was one of the maintenance guys sat in the lobby on Sunday morning for a while, watching all the customers walking by, my daughter found it disturbing, I didn’t notice it and not until she told me after we left.
5- Free Breakfast, lucky if was free because if I was paying for it we would have to sent it back. It was the worst scrambled / rubber eggs, warm dry and hard pancakes, weird seasoned / tasting sausages & Paper thin / bland bacon, we ever had. The Juice and Coffee were fine.
6- The last Item was just as we were leaving, our 4 year old granddaughter went down the wheelchair access ramp on the way to our Truck. She tripped and fell to the ground over the handle bar of a Bicycle which was sticking through the railing. The bike was parked on the opposite side of the ramp railing and was chained & locked in that position. The handle bar was so close but not touching the ground that not one of us saw it before our granddaughter has fallen.
- Also Known As:
- Best Western Fernie Mountain Hotel
- Best Western Fernie Mountain Hotel Fernie
- Best Western Fernie
- Fernie Best Western
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