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“Good stay let down by lousy breakfast” 4 of 5 stars
Review of BEST WESTERN PLUS Fernie Mountain Lodge

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BEST WESTERN PLUS Fernie Mountain Lodge
3.5 of 5 Hotel   |   1622 7th Avenue | PO Box 2680, Fernie, British Columbia V0B1M0, Canada   |  
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Ranked #1 of 22 Hotels in Fernie
Manchester, United Kingdom
Top Contributor
70 reviews 70 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
34 helpful votes 34 helpful votes
“Good stay let down by lousy breakfast”
4 of 5 stars Reviewed August 5, 2012

Overnighted here before crossing border into US. Great location, surrounded by mountains, modern hotel with good reception staff who were friendly, professional and knowledgeable. The rooms were a good size, well presented and spotlessly clean. We slept well on good bedsand were not disturbed by noise outside. We ate dinner at the adjoining Boston pizza place and had a good meal. The hotel was great, however. Breakfast was a nightmare, they were understaffed which caused all sorts of problems, the room is not really big enough for the size of the hotel, queues at the hot food counter, one person trying to keep it stocked while clearing tables, cooking, making coffee etc. you could tell he was not happy, when someone asked where the milk was he shrugged and said nothing. We eventually got some food, as we started eatiing I thought the bread roll was stale and tasted odd, within seconds my wife was brandishing a mouldy piece of toast. She took it to the front desk who said they would deal with it, you can imagine, we did not want anything else after that. There is absolutely no excuse for mouldy out of date food. The hotel experience was fine, but sadly let down by the breakfast experience.

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wojtek H, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review, October 4, 2012
Thanks for telling us about your stay here on our hotel’s page. We are glad to hear that you found our rooms spotlessly clean, comfortable, with other great amenities. We apologize for our breakfast not meeting our usual standards. I have noted this to bring to the attention of our staff to ensure this is taken care of and does not happen in the future. We appreciate your feedback and hope we will be able to host you again for your next visit.
Sincerely,
Wojtek Hellwig
General Manager
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198 reviews from our community

Traveler rating
    91
    83
    15
    3
    6
See reviews for
55
67
4
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Austin, Texas
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed August 4, 2012

A most pleasant stay here. Beautiful grounds and helpful staff as well as comfortable room. Breakfast was in a bistro type cafe and had thankfully real eggs on the buffet. We had pizza for dinner from the parlor adjoining the hotel that was also very good.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olympia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed July 30, 2012

We were overnight guests on June 29,2012, enroute from Spokane, WA to Waterton Park in Alberta, Canada. We are senior citizens, were travelling with our grandchildren, age 11 & 8.
Our room was of averge size, it was clean. The air conditioner had NO way to adjust where the airflow hit- and it hit the person sleeping near that side of the bed. If we shut the airconditoner off and opened the window- the traffic noise was horrible.
'
Dinner at Boston Pizza (attached and recommended)food was quite good- VERY spendy, and even with half the tables un-occupied, service was very very slow.Took over 20 minutes to get a serving of apple crisp to take back to the room. Would NOT go there again.

Breakfast was good- great selections. Not nearly enough seating space for the number of guests. Bad layout overall- need much larger room.

Room Tip: ask for one where the air conditoner does not blow on the bed !!
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  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wojtek H, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review, October 4, 2012
Dear Guest,
Thank you for staying with us during your trip and for telling us about your stay. We appreciate your honest feedback regarding your stay and are glad to hear you found our facilities clean and our food enjoyable. We’ve noted your feedback on our restaurant and breakfast space. We’re always striving to improve our facilities for our guests based on your input. We hope you will stay with us again to experience more of our hotel’s great location and amenities.
Sincerely,
Wojtek Hellwig
General Manager
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Red Deer, Canada
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 17, 2012

We stayed at the Best Western Fernie for one night on our way to Spokane. We had a suite with a seperate room that had a pull out sofa and second TV it was a great set up for a family.
The hotel is fairly new the room was spotless and the staff were very friendly and efficient.
The included breakfast is decent, toast cereal fruit coffee juice and a few hot items like scrambled eggs bacon and eggo type waffles. Nothing gourmet but enought to fill you up and get you going in the morning. We would definitly stay here again if passing through Fernie!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wojtek H, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review, October 4, 2012
We’re glad to hear that you enjoyed your stopover and that you would definitely stay with us again; we look forward to it! Thanks for leaving your review and choosing to stay with us.
Sincerely,
Wojtek Hellwig
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 17, 2012

On our way through the Rocky Mountains, we had an overnight stay in the Fernie area on July 7, 2012. Dakota, who made the reservation for us three days prior to our visit was more than helpful (thank you)!

We were assigned room 333, a corner room on the 3rd floor. It was a nice size room, was clean, had a comfortable king size bed, a large enough bathroom, a corner fireplace (not that we needed it for the great weather at the time), and a beautiful view of the mountains. The staff were friendly when we checked in as well.

The hotel is located just off the main highway and has a restaurant (Boston Pizza) attached to the building on the main level, which was very convenient. Breakfast was included, however it was very busy at the time we went and there wasn't much available for hot food. Plus, there was only one employee trying to keep up with about 20 people waiting on fresh food.

Overall, it was a pleasant stay and I would return to this hotel again.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wojtek H, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review, October 4, 2012
Dear Guest,
We are so happy to hear that you thoroughly enjoyed your recent stay with us. We have many rooms with great views of the mountains, in addition to the many amenities you mentioned, and are glad you got to experience this. We’re also glad that you found our staff friendly and helpful. That’s one of our top priorities. Thanks again for your review and we look forward to having you again during your next visit.
Sincerely,
Wojtek Hellwig
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 13, 2012

Staff very helpful, nice view, pleasant room, everything worked smoothly for us. Try the Golf Club for dinner and pleasant outlook.

Room Tip: suspect most rooms will be nice.
See more room tips
  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stettler, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed July 12, 2012

The rooms were wonderful for our traveling party of 6 (kids included). We did have to trek our luggage a long way as the one trolly was being used. The breakast was average but the floors and tables were very dirty. The staff were working hard to clear them and keep food out though. The dinner next door at Boston Pizza was good but the service was extremely slow despite very few customers. Hotel staff were excellent.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wojtek H, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review, July 18, 2012
Thanks for staying with us and for your positive review of our hotel. We’re glad you found our staff to be excellent as customer service is one of our highest priorities. We always strive for our guests to feel welcomed and attended. We hope you ll stay with us again the next time you are in town.

Thanks,
Wojtek Hellwig
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Fernie Mountain Lodge

Address: 1622 7th Avenue | PO Box 2680, Fernie, British Columbia V0B1M0, Canada
Phone Number:
Location: Canada > British Columbia > Kootenay Rockies > Fernie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 22 Hotels in Fernie
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Fernie Mountain Lodge 3.5*
Number of rooms: 95
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Also Known As:
Best Western Fernie Mountain Hotel Fernie
Fernie Best Western

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