Overnighted here before crossing border into US. Great location, surrounded by mountains, modern hotel with good reception staff who were friendly, professional and knowledgeable. The rooms were a good size, well presented and spotlessly clean. We slept well on good bedsand were not disturbed by noise outside. We ate dinner at the adjoining Boston pizza place and had a good meal. The hotel was great, however. Breakfast was a nightmare, they were understaffed which caused all sorts of problems, the room is not really big enough for the size of the hotel, queues at the hot food counter, one person trying to keep it stocked while clearing tables, cooking, making coffee etc. you could tell he was not happy, when someone asked where the milk was he shrugged and said nothing. We eventually got some food, as we started eatiing I thought the bread roll was stale and tasted odd, within seconds my wife was brandishing a mouldy piece of toast. She took it to the front desk who said they would deal with it, you can imagine, we did not want anything else after that. There is absolutely no excuse for mouldy out of date food. The hotel experience was fine, but sadly let down by the breakfast experience.
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- Also Known As:
- Best Western Fernie Mountain Hotel Fernie
- Fernie Best Western