A group of four of us in our mid-20s stayed in room 304 at the Cornerstone Lodge for 3 nights (Jan 20-23).
Check-in is located at the Griz Inn, which is a bit of a hike from the Cornerstone Lodge. We were glad we had been warned by TripAdvisor reviews. There is a large 8.5X11" typed sheet of paper in the window now (to the right of the door) saying that check-in is at the Griz Inn as well.
We had an issue at check-in as one of our party had to drop-out the night before. We told the front-desk when we checked in that we wanted to cancel one of the 2-day lift tickets and they printed it and charged us anyway. My friend that booked the package in the first place called to try and resolve the situation and everyone he talked to kept telling them it wasn't their problem and to call someone else. He kept getting the same answer from everyone, so I guess we will be paying for a 2-day lift ticket that sat on the kitchen table in our suite for 2 days without being used by anyone.
We really enjoyed the large vaulted ceilings on the third floor which really opened the place up. The suite was clean with nice amenities in the bathroom and we were very happily surprised to find a washer/dryer in the bathroom. This was a 2 bedroom kitchenette and unfortunately many of the dishes had been put away dirty and required some extra time being scrubbed before we could use them!! The fireplace was great.
The building is very conveniently situated with regards to access to lifts. Once we had all of our gear on, we had the choice of three lifts which were all a short walk from outside the door. It was easily accessible to get down to for lunch or a drink part-way through the day.
The underground parking was great, however upon our arrival the check-in did let us know that many people had checked out but not moved their vehicles yet. There were a few spots left underground, but two large trucks with toppers on them were parked like complete jerks taking up valuable parking spaces! We spent several minutes edging our large SUV into a tight corner space, trying not to damage the paint on the concrete barriers. There were several other guests that came in after us that were forced to spend significant time edging into too-small parking spaces as well. We arrived on a Friday afternoon around 4pm. The underground parking was almost empty by the time we left on Monday morning.
Also, they do provide guest lockers for equipment in the underground parking (not allowed upstairs), but they are VERY narrow and would not fit snowboards. Likely only appropriate for skis. We luckily had room in the vehicle to store our boards.
Warning: If you are going to stay here (or at least in this suite), BRING YOUR OWN PILLOWS. They were terrible. All four of us woke up with very very stiff necks and backs. The beds were not very comfortable either... could probably use replacing or some kind of pillow topper.
Oh, and also bring EARPLUGS! Lots of noise in this suite!!
Unfortunately this room looked out over the "village" and was directly located across from the Griz Bar, with several parking lots right outside as well.
Elk Valley was under a Winter Storm Warning for the first two days we were there, so they were receiving some snow. With our suite looking out over the parking lots, this meant that every morning starting at 6am, we were woken up to bobcats and graders working on the roads and lots. VERY VERY LOUD. Not sure if earplugs would have done the trick to be honest. This maybe would have been understandable with the snow they received the first night, but this even happened Monday morning when there was no new snow!!
We completely understand the roads and lots needing to be cleared out, but 6am with people still sleeping was completely unacceptable. This was mentioned to the front-desk when they checked out and we were told "it was out of their control."
On Saturday night, bar patrons spent several hours launching snowballs at our suite while other guests in the Cornerstone lodge sent some back. The hooting and hollering continued into the wee hours of the evening as well. We like to have as much fun as the next person, but we wanted to get in a full day of snowboarding the next day and couldn't get any sleep!!
There is an indoor hot tub on the 3rd floor of this lodge, so this was down the hall from our room. The posted limit is no more than 6 people and the water/spa room was very warm. We ended up opening the window in the room just because the heat was intolerable for more than a few minutes. When we were sitting in it on Sunday night trying to work the kinks out of our tired legs, someone kept opening the door (required room key) and swinging it open so it banged against the wall and then they would run away!
I am not sure I would recommend this particular accommodation to anyone unless a few things were changed... the other side of the building (facing the mountain) may have been significantly quieter, but you would never know until you got there. The beds/pillows may also vary from suite to suite (as I believe these are owned time-share units) so that issue may not exist in every room.
Basically if you want to stay right on the hill but not sleep, this is a great location!!
Third floor has nice vaulted ceilings. Try to get backside (mountain facing) location in lodge. Ro...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you so much for taking the time to review the Griz Inn. We are happy to hear that you enjoyed many elements of your stay such as the suite amenities, hot tub and location, but we are also very sorry that your overall experience did not meet your expectations.
We regularly share guest comments with our staff as we believe it is important for our guest services team to empathize with our guests when challenges occur. These reviews are always very helpful for us to understand what areas we may need to address to make for the best possible guest experience.
In particular, we would like to point out the constructive actions we have undertaken based on your feedback:
Firstly, although we have had very little negative feedback regarding pillow and bed comfort in the past, guest comfort is a priority and we will be sure your comments are shared with the Owner’s Rental Association.
Secondly, when packages such as yours need to be changed (i.e. refunding lift passes) the guest must coordinate such matters directly with the tour operator who sold the package. To ensure our staff can provide the most accurate information to guests, we have contacted the tour operator to reconfirm the proper contact procedures and have reviewed them thoroughly with our guest services team.
Finally, it is unfortunate that several external incidents such as slope grooming, snow removal and boisterous bar patrons disrupted your sleep. While we have little direct control over such matters, we communicate regularly with the ski resort to help minimize such incidences and have already forwarded your comments to the Resort owners and requested a meeting to see if there are ways in which we can reduce the impact of these inconveniences on our guests.
We are sorry to see that you question whether or not you would recommend our facilities but we do hope that you will come back another time and give us the opportunity to offer a better guest experience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.