We stayed in rm 214 here July 2. I will start with the good stuff. The best part of our stay was the lady working front desk at check in I wish I could remember her name, she was so pleasant and helpful and warm cookies were a great bonus. The lobby is also very nice and free parking a bonus compared to staying downtown Ottawa. The bed was comfy and breakfast was good as was our server in the morning. The not so good stuff, Our very big and nicely furnished room had a big stain on the carpet which made it look warn and unkempt, there was also trash left on the balcony outside the sliding doors. We also choose this hotel so that we could use the spa services to find that most of the services were booked already so we settled on getting our make up done BIG MISTAKE the girls was friendly and pleasant but the make up was awful I was scrambling to fix it before our plans for the evening. My friend had to run to the room to get her eyeliner because they didn't have any and what ever concealer or foundation she used seemed to accentuate any little crease in your face so after paying $120 for our makeup to be done we left unhappy looking 10 years older. Things kind of went down hill from there the man working the late night shift took a long time to appear at the desk to help us I forgot my tooth brush at home heads up this is the first hotel that didn't provide an emergency toothbrush at no charged I had to buy on at a $3.00 charge he also directed us to a non existent ice machine we finally gave up and and went to bed with warm drinks because the cooler by the desk we bought them from wasn't cold. I would stay again if I got a good price but a lot was lacking for a 4 star.
- Official Description (provided by the hotel):
- Located in Gatineau on peaceful, natural surroundings, this beautiful resort and convention centre offers the new Ekko de Brasil restaurant with casual yet elegant atmosphere and a first class Health Club & Spa including a splendid indoor swimming pool. ... more less
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- Also Known As:
- DoubleTree By Hilton Hotel Gatineau-Ottawa Quebec