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“Christmas Holiday” 4 of 5 stars
Review of Hilton Lac-Leamy

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Hilton Lac-Leamy
4.0 of 5 Hotel   |   3 Boulevard du Casino, Gatineau, Quebec J8Y 6X4, Canada   |  
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Ranked #1 of 24 Hotels in Gatineau
Certificate of Excellence 2014
GreenLeadersSilver level
Ottawa, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Christmas Holiday”
4 of 5 stars Reviewed January 2, 2014

We spent Dec 25 and 26th at this hotel. Have been a few times before and we have never been disappointed. The beds are very very comfortable and just love the bathrobes they supply. Outdoor Pool and hottubs were open and offered much fun and relaxation. Buffet breakfast was excellent and well worth the money. Would highly recommend this hotel to anyone.

Room Tip: All the rooms are good and looking over the lake
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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594 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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English first
Bear Island
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 14, 2013 via mobile

While recently attending a conference at the Hilton, I had the pleasure of staying at the hotel for 5 nights. Our conference rate was $159, that put you in a standard room. Because I am a hilton honours member I was upgraded to a deluxe room. Not sure what the difference was other than being on a higher floor. Check in was efficient, lobby is stunning, room is spacious, bathroom is fabulous ( large with a huge shower and deep bathtub), the outdoor pool and hot tub were great ( especially in the chilly temperatures). Definitely recommend this facility as a great hilton hotel to stay at!

Stayed December 2013
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Streetsboro, Ohio
Top Contributor
50 reviews 50 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed December 12, 2013

I stayed here Dec 10, 2013. I took a shower at about 7:00 AM. The water was cold! I needed to meet with a customer to deliver bad news. So, this was not a great way to start the day. When I reported it to the desk, they took a measly 15% off my $330 bill and offered me a complimentary upgrade for my next visit.

My co-worked showered earlier in another room on a different floor and said the water temperature was unstable but at least he had hot water.

I stayed at the Four Points Sheraton across the river previously for 1/3 the price. If I return to this region this is where I will stay and where I would recommend for others.

  • Stayed December 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Wayne D, Manager at Hilton Lac-Leamy, responded to this review, December 16, 2013
Thank you for your feedback regarding the lack of hot water in your shower on the morning of your departure. I apologize that your experience with us was not satisfactory and I wanted to ensure you, that we have immediately rectified the problem with the mixing valve in the shower which regulates the water temperature. We hope you will consider giving us another chance if you return to the area.

Have a great day and please feel free to contact me directly for any further questions or comments

Regards,

Wayne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Top Contributor
171 reviews 171 reviews
41 hotel reviews
Reviews in 29 cities Reviews in 29 cities
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed December 10, 2013

My friend and I visited during a week of special activities at the hotel and casino. We were fortunate enough to be provided with two nights accommodations from the Casino Privileges staff (thanks Vivanne). The room had a wonderful view of Ottawa and it was so warm and comfortable. The hotel floor and rooms were so quiet, we thought we were the only guests. Both of us slept very well and didn't want to leave the warm and amazingly comfortable beds. We wish we could have stayed longer. A great hotel, convenient, comfortable, wonderfully clean and exceptional staff.

Room Tip: Ask for an Ottawa side view.
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  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Gatineau, Canada
1 review
5 of 5 stars Reviewed December 4, 2013

Great room, great view and don't miss the outdoor heated pool, especially during a snow storm. The Casino is attached to the hotel and is a very busy place but does not affect the tranquility of the hotel itself. There are great shows in the theatre and some incredible art throughout the hotel. There was not a show when we were there but have attended some great ones in the past. The staff goes beyond the norm to help you enjoy your stay.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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Oshawa, Ontario, Canada
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 30, 2013

We stayed for one night only while visiting our daughter at university. The hotel itself is very beautiful, especially the lobby. We didn't realize there was an outdoor pool and hadn't brought our swimsuits - which was a shame. When booking a room, make sure you are not near the elevators. We were 4 rooms away and still heard them all night long. Would have given it a 5 star if it hadn't been for the noise of the elevators.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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roquemaure, Canada
1 review
5 of 5 stars Reviewed November 29, 2013

the place was fine and the employes where very nice parking was close to the hotel and we like that hotel which is close the the casino we will go back soon for another poker tournament of poker and probably to others hotel in europe

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Lac-Leamy

Address: 3 Boulevard du Casino, Gatineau, Quebec J8Y 6X4, Canada
Phone Number:
Location: Canada > Quebec > Outaouais Region > Gatineau
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Gatineau
#1 Green Hotel in Gatineau
#1 Spa Hotel in Gatineau
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Lac-Leamy 4*
Number of rooms: 349
Reservation Options:
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Also Known As:
Hilton Lac-Leamy Hotel Gatineau
Hilton Hotel Gatineau
Hilton Gatineau
Gatineau Hilton Lac Leamy
Hilton Lac-Leamy Gatineau, Quebec

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