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“Access” 4 of 5 stars
Review of Ramada Plaza Gatineau/Manoir du Casino

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Ramada Plaza Gatineau/Manoir du Casino
3.0 of 5 Hotel   |   75 Edmonton Street, Gatineau, Quebec J8Y 6W9, Canada   |  
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Ranked #2 of 24 Hotels in Gatineau
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473 reviews from our community

Traveler rating
    178
    191
    67
    25
    12
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Montreal, Quebec
1 review
3 of 5 stars Reviewed March 6, 2014

Hotel room was clean, furniture choices are very basic. The mattress was of poor quality on the bed making for an uncomfortable sleep. Hotel staff was efficient but not very friendly. Location was convenient but the layout of the building and parking area is very poorly designed.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramada-info, General Manager at Ramada Plaza Gatineau/Manoir du Casino, responded to this review, April 23, 2014
First of all, let me start by thanking you for taking the time to share some thoughts on your recent visit.

At The Ramada Plaza, we value feedback. Our mission is to make sure that our guests leave us feeling better than when they arrived. From what I read, I understand we did not deliver this promise and I apologize. I would like to discuss your review in further details and would appreciate if you could email me at gm@ramadaplaza-gatineau.com with your reservation number so that I can investigate properly.

I will look forward to connecting with you soon,
.
Sincerely,

Christine Cadieux
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Odessa, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 5, 2014

We enjoyed our awesome stay at this hotel We booked it as it was easy location, close to the Casino and of course the price was reasonable. The room was beautiful. with a fireplace and jet tub..very romantic!! There was even a shuttle service to the casino which made it nice to not have to drive and find parking. The only flaw with our stay was the complimentary breakfast. The in house restaurant. Risotto, Pasta & Grill served this breakfast. It was laid out nicely with comfortable seating, great wait staff but that is where it ended. The food was kept in warming pans. The food was all cold...eggs, sausages..not nice. We spoke to the staff indicating this and were told they would check into it. They did offer fresh cooked eggs of our choice which we accepted. They were hot yet not cooked properly at all. The area was semi full and don't know if anyone else mentioned this. If the food was hot then it would have been a very nice breakfast. We should have stayed with cold cereal and toast. Over all this did not make the stay completely unsatisfactory. The room along with the hotel staff were great!!!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramada-info, Manager at Ramada Plaza Gatineau/Manoir du Casino, responded to this review, March 23, 2014
Thank you for posting your review! We are thrilled to hear that you and your family members enjoyed your stay and our unique features (air jet bathtub & electrical fireplace). We are very happy that our team associates delivered an exceptional service. We are sorry to hear your disappointment with the restaurant breakfast, please accept our most sincere apologies. We will be sharing your feedback directly with the Food and Beverage Manager and all concerned team members to ensure that we will be serving a hot breakfast at all time.

Best warm regards.

Sincerely,

Christine Cadieux
Assisrtant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Gatineau/Manoir du Casino

Address: 75 Edmonton Street, Gatineau, Quebec J8Y 6W9, Canada
Phone Number:
Location: Canada > Quebec > Outaouais Region > Gatineau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Gatineau
#2 Spa Hotel in Gatineau
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ramada Plaza Gatineau/Manoir du Casino 3*
Number of rooms: 174
Official Description (provided by the hotel):
Ramada Plaza Manoir du Casino, a very good place to beDirectly across from the Casino du Lac-Leamy & minutes from Canada's National Capital attractions. The hotel offers, 174 guestrooms/suites all equipped with a double air jet bathtub and an electrical fireplace. Enjoy the warm atmosphere of our new Italian Restaurant-Bar Risotto, pates et grillades. As a very professional and client oriented team, our goal is to use innovative ways of ensuring our client's complete satisfaction. ... more   less 
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Also Known As:
Ramada Plaza Manoir Du Hotel Gatineau
Ramada Gatineau
Gatineau Ramada
Ramada Plaza Gatineau/Manoir Du Casino Quebec

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