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“Great family time” 5 of 5 stars
Review of Four Points by Sheraton & Conference Centre Gatineau-Ottawa

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Four Points by Sheraton & Conference Centre Gatineau-Ottawa
3.0 of 5 Hotel   |   35 Laurier, Gatineau, Quebec J8X 4E9, Canada   |  
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Ranked #5 of 24 Hotels in Gatineau
GreenLeadersSilver level
Red Deer, Canada
1 review
1 helpful vote 1 helpful vote
“Great family time”
5 of 5 stars Reviewed September 18, 2013

My family and I stayed here back a few weekends ago and had a wonderful time. My kids loved the pool and loved the children museum across the street at the Museum. Thank you all for making our stay a great one!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie K, Guest Relations Manager at Four Points by Sheraton & Conference Centre Gatineau-Ottawa, responded to this review, September 24, 2013
Thank you for staying with us during your recent travels. Our team is very happy to hear that you not only enjoyed the local area, but also the swimming pool with your family. Take care!
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265 reviews from our community

Traveler rating
    65
    128
    46
    20
    6
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Toronto, Canada
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 12, 2013

My husband and I stayed here in August 2013 and found it to be very clean, with spacious rooms and friendly and helpful staff. They all seemed to speak both English and French.

The hotel is right across from the Museum of Civilization (definitely worth a visit!) and about a 20-25 minute walk from hundreds of restaurants in the Byward Market area (Ottawa). It's about 20 minutes walking from the Parliament buildings. There isn't a whole lot going on in Gatineau in terms of grocery stores or convenience stores, but there is a small restaurant strip about a 7 minute walk from the hotel with pretty good fare. Hotel restaurant was just average and pretty expensive.

All in all, I would stay here again - great hotel in a pretty good location.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie K, Guest Relations Manager at Four Points by Sheraton & Conference Centre Gatineau-Ottawa, responded to this review, September 24, 2013
Thank you kindly for staying with Four Points during your recent stay to the nations capital. We are happy that you were able to enjoy the local area. Please visit us again if your travels bring you to the area in the future. Take care!
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Washington DC, District of Columbia
Top Contributor
1,758 reviews 1,758 reviews
131 hotel reviews
Reviews in 332 cities Reviews in 332 cities
913 helpful votes 913 helpful votes
1 of 5 stars Reviewed August 29, 2013

Cons: rude staff, pubic hairs in the shower.
Pros: location.

The room itself was comfy and it had a nice view to the museum and river. But the staff is terrible (except Stephanie, the only nice person in the front desk and Patricia, in the breakfast): no welcoming and sometimes very rude.
Besides this, I found several pubic hairs in the shower (check my pics).
2 of the servers in the breakfast were extremely rude (Maude and the other one that is in charge of the kitchen). At 8am everything was running out and I asked Maude for more cereal and natural yogurt, she replied "now is not a good time". And she left.
In the next day I asked for a glass of water (we were the only guests at that time) and the same 2 ladies ignored me for more than 10 minutes because they were chatting.
We also ordered a boiled egg and Maude told us that it would take more than 20 minutes because she was too busy...
Patricia (and a guy that was there in our last day) was the only nice, helpful and efficient server there.
The same in the front desk. The staff is not welcoming. Stephanie was the only helpful and nice person that we met during our 3 days stay.
Overall, $190/per night seems too much for what you get.

Room Tip: 11th floor has good views
See more room tips
  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie K, Guest Relations Manager at Four Points by Sheraton & Conference Centre Gatineau-Ottawa, responded to this review, September 4, 2013
Thank you for taking the time to give us your feedback. We regret to hear that we failed to meet your expectations during your stay. We hope that the rest of your stay was comfortable at Four Points. Our hotel takes customer service extremely serious and we strive to provide a positive guest experience at all times. If you choose to stay with us again, please reach out to General Manager, Jason Trottier at jtrottier@fourpointsgatineau.com and he will ensure your reservation is taken care of from the start.
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Hamilton, Canada
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 16, 2013

From arrival to departure, our experience was excellent. Friendly staff, quiet location, sparkling clean accommodations, wonderful dining and outstanding communication. Four Points management was exceptionally quick to answer all email inquiry, which made our choice to stay here an easy one. The next time we're in the Ottawa area this is where we will stay; no question about it. As well, Four Points will be our first choice in all future travel. Thanks so much for making our trip positively enjoyable!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Dover, Ontario, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 14, 2013

This was an excellent choice of hotel for our Ottawa trip. It is a good thirty minute hike over to Parliament area, but it is a nice walk, and Gatineau was really very quiet. The hotel staff was extremely friendly and the hotel restaurant was very helpful in accommodating my son's food allergies. A nice place to stay.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie K, Guest Relations Manager at Four Points by Sheraton & Conference Centre Gatineau-Ottawa, responded to this review, August 16, 2013
Thank you for staying with Four Points during your recent stay. We are happy that you were able to enjoy the local area during your visit. Take care!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guelph
Top Contributor
53 reviews 53 reviews
10 hotel reviews
Reviews in 32 cities Reviews in 32 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed August 10, 2013

We spent a day at the Museum of Civilization in Gatineau before continuing on our road trip. This hotel was a perfect location as it is directly across the street from the museum. We were pleased with how clean the rooms were. Staff was helpful and friendly at the front desk as was the lifeguard at the pool. All staff were comfortable in both French and English. We did find it a little pricey as there was no breakfast and there was a $15 parking charge. Be aware that the restaurant does shutdown in the middle of the day for a few hours so plan accordingly.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
1 review
5 of 5 stars Reviewed August 9, 2013

My husband, myself and our 3 kids ( 11, 5 and 2 ) just spent 2 nights at the perfect hotel.
The rooms are super clean and modern. The staff was incredibly friendly and helpful especially the manager Jason who went out of his way to make our stay extra special.
The location of his hotel is ideal. It is across the street for the Civilisation Museum ( they have an amazing kids museum that was a huge hit with our kids ) and about 10 min from Byward Market in downtown Ottawa.
I would 100% recommend this hotel.

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie K, Guest Relations Manager at Four Points by Sheraton & Conference Centre Gatineau-Ottawa, responded to this review, August 16, 2013
We are thrilled to hear that you had an enjoyable stay with Four Points by Sheraton. Our hotel has a wonderful location and it is great that your family was able to take advantage. If you travels bring you to the area again, we would love to have you again. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton & Conference Centre Gatineau-Ottawa

Address: 35 Laurier, Gatineau, Quebec J8X 4E9, Canada
Phone Number:
Location: Canada > Quebec > Outaouais Region > Gatineau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Gatineau
#6 Business Hotel in Gatineau
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton & Conference Centre Gatineau-Ottawa 3*
Number of rooms: 201
Official Description (provided by the hotel):
The Four Points by Sheraton & Conference Centre Gatineau-Ottawa is just across the river from downtown Ottawa, Parliament Hill, and the ByWard Market. Onsite, we have 8,000 sq ft of event space. ... more   less 
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Also Known As:
4 Points By Sheraton & Conference Centre Gatineau-Ottawa
Four Points By Sheraton & Conference Centre Gatineau-Ottawa Hotel Gatineau
Four Points By Sheraton And Conference Centre Gatineau-Ottawa
Four Points Gatineau Ottawa
Gatineau Four Points
Four Points By Sheraton & Conference Centre Gatineau-Ottawa Quebec

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