Went there for 1 night initially, decided to stay another night. Staff was friendly. It was nice to have a call after I got to my room, to ask if everything was to my liking. I wasn't aware of the 4pm check in policy as most other hotels are 3pm. Nevertheless had to wait until 4:20pm. Room was clean, classy, and comfortable. It was kind of strange having a frosted bathroom door for a room with 2 double beds, you could almost see through doors. Pool, hot tub, and sauna were nice and not very busy.
Breakfast was another story! How long does breakfast actually take? There's like 6 things on the menu! We were literally waiting 1hr from sit down to food served. Also, if someone extends their stay, please give them the complimentary breakfast coupon, or call them and ask if they'd like to pay the additional charge. I was told upon check in, that the complimentary breakfast included bagels and waffles, which is fine, but when I went down the 2nd morning (after I forgot to get the 7$ breakfast from the desk, my fault), I simply asked for the bagel and cereal breakfast, not the a la carte menu. The waitress said ok, and asked if I would like yogurt with that. Not knowing what was part of the free breakfast, I said yes. Then I got a bill for $15. It was fine, but a little confusing. That also took an hour! To what, toast a bagel? The restaurant was half full, which is like 6-7 tables. They didn't even apologize for the time it took, like that was all normal.
Didn't try the spa, as I read that it was under the stairwell and noisy. So, cannot comment on that myself. Another thing they should mention, is the fact that the back door is locked after a certain time, so my key card does not allow me to get in, which kind of defeats the purpose of having key entry. I normally wouldn't mind walking around to the front entrance, but it was -40. The back is where the parking lot is. Baffling!
It was my first Ascend visit. And I'm sorry, but I was expecting a little more.
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- Also Known As:
- Le St-Christophe - Hotel And Spa
- Le St-Christophe Hotel Granby
- Le St-Christophe - Hotel & Spa Granby, Quebec