My husband and I booked this hotel for a romantic getaway. We were quoted a price of $289( and reserved by credit card) for a one night stay with 5 course dinner and breakfast included. We showed up on the appointed day only to discover that the price was now $339 + taxes. A difference of almost $60. When we asked for an explanation, the front desk staff said they had no idea what had happened. They declined to meet us halfway and would not even throw in a miserable bottle of wine to compensate us for our trouble. The staff were not helpful and the manager, which could only be reached by phone, replied that we had till 4:00 pm to cancel and book elsewhere if we were not happy! What a terrible attitude. They clearly didn't care if they had our business or not. Good friends of ours were booked for 2 days the following weekend and decided to cancel based on our eexperience.
Glad to say we took our business elsewhere and got a comparable deal at the newer and better appointed St-Christophe for $279! Buyer beware, make sure that you have written confirmation of the price by e-mail before you give your credit card number....they are crooks!
- Official Description (provided by the hotel):
- Hotel Castel & Spa Confort, located at the heart of the dynamic Granby city, is rated 4 stars with 136 rooms and suites, and 5 floors. Choose the package that suits you either for a family vacation, a romantic getaway or a trip between friends: Zoo – Amazoo (two minutes from the hotel), Ski Bromont Waterpark, Golf, Biking, Shows, Fine Cuisine, Relaxation. At the Restaurant La Rotonde, enjoy local fine cuisine by our Chef David Deslandes, along with specialty and imports on private account wines and delicious homemade desserts. At the Spa Confort, enjoy affordable treatments dispensed in spacious treatment rooms by certified massage therapists. Located on the top floor of the hotel, you will have a wonderful view while you relax in the Jacuzzis. The hotel also has the Resto-Café for a quick breakfast, The Pub La Tourelle to have a drink and play free pool, an outdoor heated pool with a wading pool, indoor Jacuzzis, a playground for kids and a gym room equipped with televisions. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Castel And Spa Confort
- Hotel Castel Confort
- Hotel Castel & Spa Confort Granby, Quebec