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“Beware !!! Prices not as quoted!!!” 1 of 5 stars
Review of Hotel Castel & Spa Confort

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Hotel Castel & Spa Confort
3.5 of 5 Hotel   |   901 Rue Principale, Granby, Quebec J2G 2Z5, Canada (Formerly Le Castel De L'estrie)   |  
Hotel amenities
Ranked #3 of 8 Hotels in Granby
Montreal, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Beware !!! Prices not as quoted!!!”
1 of 5 stars Reviewed February 9, 2009

My husband and I booked this hotel for a romantic getaway. We were quoted a price of $289( and reserved by credit card) for a one night stay with 5 course dinner and breakfast included. We showed up on the appointed day only to discover that the price was now $339 + taxes. A difference of almost $60. When we asked for an explanation, the front desk staff said they had no idea what had happened. They declined to meet us halfway and would not even throw in a miserable bottle of wine to compensate us for our trouble. The staff were not helpful and the manager, which could only be reached by phone, replied that we had till 4:00 pm to cancel and book elsewhere if we were not happy! What a terrible attitude. They clearly didn't care if they had our business or not. Good friends of ours were booked for 2 days the following weekend and decided to cancel based on our eexperience.

Glad to say we took our business elsewhere and got a comparable deal at the newer and better appointed St-Christophe for $279! Buyer beware, make sure that you have written confirmation of the price by e-mail before you give your credit card number....they are crooks!

  • Disliked — Not as advertised
  • Stayed February 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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73 reviews from our community

Traveler rating
    11
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    18
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    4
See reviews for
35
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Ottawa, Ontario
1 review
4 of 5 stars Reviewed March 20, 2008

Booked for one night for a business trip. Smooth check-in, my english language was not a problem - desk staff were quite comfortable with both languages. Clean, well maintained room. Comfortable bed. Good toiletries including a disposable toothbrush! TV has local cable not the 'hotel' cable that many have. There were no instructions on how to access the wireless internet from the room. A call to the front desk solved the problem. French doors to a small balcony were nice (I like open windows for fresh air). Hotel is beside several shopping centres, a liquor store (SAQ), and near to several restuarants. A pleasant experience.

  • Stayed March 2008, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Business service (e.g., internet access)
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quebec
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 9, 2007

I am regularly staying at this hotel for work. And here are my pros and cons for this place:
Pros:
-Frontdesk staff very helpful and friendly
-Very good food from hotel restaurant
-Rooms always clean
-Heated pool in nice "backyard"
-Located right in front of a mall
-Newly installed gym equipment
-Clean bathroom
-"Free" table pool
-Allow for late check-out

Cons:
-Maids not always do their jobs well (ie: forget to fill soap or shampoo supplies and expect you to tip when you ask for it)
-Rooms not well isolated. you can hear everything, and i mean, everything!
-Crappy looking balcony
-Small pool (5 people and you feel it's too crowded)
-Gym has only one little window, and it's facing a wall (and did i mention the only other decoration in this room is a green painting of two ducks?)
-Unstable internet connection depending on room

In all, nice and decent place to stay in. Not my taste of decor, but well worth the money.

  • Stayed October 2007, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed May 19, 2004

The staff are friendly. The room are of a typical standard i.e. Plenty big enough , two beds, clean, effiecient shower.
The bar is a nice place to spend some time. Happy hours and a good selection of food. The crazy thing is that children whilst being allowed in the bar, are not allowed to play the pool table!!
The swimming pool is much needed in the height of summer. The rooms are comfortably warm during winter.
The location is fantastic - there is a large shopping mall behind the hotel. You can walk to many restaurants in a few minutes. The Pub Amboise and the Sports Bar are a five minute stroll, serving excellent food and have a great atmosphere. A C£10 taxi rid takes you down town.
I have not tried the main hotel restaurant but only because I dont eat in hotels as a rule. Last and by no means least, I paid C$70 a night. Great value!

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed September 4, 2003

We were to stay our wedding night at the Castel. However, they gave out our room before we got there and we ended up staying in a tent for the night. I will never forgive the Castel for ruining my wedding night.

Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed July 6, 2003

Our family has been staying here (at least once per year) since 1980! A wonderful place to stay...nice staff, decent rooms...and very convenient to everything!

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed September 28, 2002

It was clean, nice rooms, friendly staff, and good food in the pub and breakfast room. I did not try the restaraunt. The internet connection in the rooms was limited to 16 min. per day, and there were no exercise facilities.

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Castel & Spa Confort

Address: 901 Rue Principale, Granby, Quebec J2G 2Z5, Canada (Formerly Le Castel De L'estrie)
Location: Canada > Quebec > Granby
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #3 of 8 Hotels in Granby
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Castel & Spa Confort 3.5*
Number of rooms: 136
Official Description (provided by the hotel):
Hotel Castel & Spa Confort, located at the heart of the dynamic Granby city, is rated 4 stars with 136 rooms and suites, and 5 floors. Choose the package that suits you either for a family vacation, a romantic getaway or a trip between friends: Zoo – Amazoo (two minutes from the hotel), Ski Bromont Waterpark, Golf, Biking, Shows, Fine Cuisine, Relaxation. At the Restaurant La Rotonde, enjoy local fine cuisine by our Chef David Deslandes, along with specialty and imports on private account wines and delicious homemade desserts. At the Spa Confort, enjoy affordable treatments dispensed in spacious treatment rooms by certified massage therapists. Located on the top floor of the hotel, you will have a wonderful view while you relax in the Jacuzzis. The hotel also has the Resto-Café for a quick breakfast, The Pub La Tourelle to have a drink and play free pool, an outdoor heated pool with a wading pool, indoor Jacuzzis, a playground for kids and a gym room equipped with televisions. ... more   less 
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Also Known As:
Hotel Castel And Spa Confort
Hotel Castel Confort
Hotel Castel & Spa Confort Granby, Quebec

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