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“Not impressed” 2 of 5 stars
Review of Sooke Harbour House

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Sooke Harbour House
4.0 of 5 Hotel   |   1528 Whiffen Spit rd. | British Columbia, Sooke, British Columbia V9Z 0T4, Canada   |  
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Ranked #3 of 3 Hotels in Sooke
vancouver, bc
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
“Not impressed”
2 of 5 stars Reviewed November 12, 2013

We stayed here several years ago and were excited to go back. However, it was very disappointing. When we booked I was very specific about my vegetarian diet but at dinner that evening the dining room /kitchen staff had not been informed, so we had a long delay.The tasting menu which we opted for was rather bland, several courses tasting quite similar to each other.The dessert was inedible.
We didn't realise there was no option to breakfast in our room and didn't fill in the in-room leaflet. The dinner staff informed us we needed to do this so we told the front desk that we would leave the leaflet outside our room. It was never picked up and only that I went looking downstairs next morning we would not have had any breakfast.
I felt overall there didn't seem to be anyone in charge here.There was nobody around checking on things and our experience was that the staff didn't communicate with each other either.
On the plus side, the room was lovely and the area very nice also.
On the whole though I found this an extremely expensive letdown.

  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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328 reviews from our community

Traveler rating
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    32
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28
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Wayne, New Jersey
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 30, 2013

The Sooke Harbor House had been on our bucket list for a long time, and did not disappoint. The area is beautiful, and our room had a fine view of the strait. The dining room had excellent food, though not a lot of choices for dinner on any given day. It was nice to walk out on Whiffen Spit and try to spot seals and other wildlife. The room was very interesting and large, but steam shower didn't work and some furniture was on the "shabby chic" side. Breakfast in the room was a treat!

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nacogdoches, Texas, United States
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 27, 2013

We love Sooke Harbour House. We have been coming here for about 25 years so we have watched it change along with our son growing up....as well as the Sinclair's family. A return trip with our now grown son and his wife/partner was wonderful. Walks out in the gardens, out to the spit and views across the Juan de Fuca to the Olympics are fantastic. Listening to the seals, watching the otters play entertaining. As always an interesting meal in the dining room as the sun sets on the horizon.

Room Tip: We have stayed in many rooms, but the mermaid room holds special memories for us!
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 18, 2013

Strongly advise not to stay here! First, you probably thinkiwith all the fabulous reviews, we are the ones with some issue....usually that is what I think when I see many good reviews and then the few outliers. We were duped by positive feedback on the internet and were supremely disappointed. For the price (minimum $299), we expected a delightful boutique hotel. Upon driving up, however, we were greeted by decaying lawn "art", a lawn and planters overgrown with weeds, and a rotting balcony covered in cobwebs. In fact, the balcony was so rotten that we were concerned about walking on it. Additionally, we have numerous examples of management's severe lack of attention to detail. One of the hotel descriptions talked about touring the gardens on site. Yes, it is off season, but there is really nothing to tour, in any season.


These are certainly not the signs of a boutique hotel commanding a premium rate. We would have been very disappointed if the room was half the price. We made our concerns known to the staff upon check out and were told our feedback would be passed along to the owner. He hasn't called or emailed, another sign of the lack of interest. At one time, Sooke Harbor House was probably that charming boutique hotel, but those days are in the very distant past.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Top Contributor
53 reviews 53 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed October 13, 2013 via mobile

In university, I worked with a couple of chefs who talked all of the time about Sooke Harbour House. I didn't travel there until years later. Gorgeous brownies were awaiting us at check-in. An enchanting ( perhaps a bit more rustic room than I was expecting) suite awaited us. The best surprise was the dining experience. Our waiter (clad in a pony tail) was an expert on local BC wine (a bit of a disconnected given the pony tail so I had thought). He also gave us a tour of their amazing cellars. I unfortunately don't travel to BC that frequently, but would love to return

Stayed June 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, OR
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
Reviews in 29 cities Reviews in 29 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 29, 2013

We were on a little romantic retreat away from the kids and this was the highlight of our trip. We stayed for one night, got an upgraded room (with the tripadvisor coupon) and had dinner at the restaurant. We were in the Hummingbird room. Loved the view and it felt very secluded even though there were rooms right next to us and above us. We didn't use the hot tub outside, but did enjoy sitting on the patio for breakfast.

Even though it was summer, we started a fire in the fireplace. There's something about having a real wood fireplace - so much better than a gas fireplace. And it came with detailed instructions on how to start a fire so that you don't get smoke in your room. They even made it easy by piling the wood and starter so all we had to do was light the fire.

Loved the little touches - port in the room, bathrobes, breakfast brought to us in the morning, cookies in the lobby.

Dinner also was excellent. I had been wanting to eat here for at least 15 years and had high expectations. The food was good and used local ingredients. Now that it's almost the norm in most restaurants, it's hard to stand out with good, locally grown food, but even so, it was worth the price. There's quite a bit of creativity in the dishes. Dessert is typically pretty boring at restaurants, but I ordered the trio of sorbets and the flavor combinations were creative and delicious. Wished we could have sat at a table with a better view but the sommelier was knowledgeable and I swear, could read minds, or at least tastebuds.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 23, 2013

We loved the small, quaint ambiance of the hotel, the beautiful views of the harbour, and the spectacular local cuisine. We also like that it run by a couple and when you stay there, you feel special.

Room Tip: The loft room is lovely for families with children old enough to climb a spiral staircase but small...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sooke Harbour House

Address: 1528 Whiffen Spit rd. | British Columbia, Sooke, British Columbia V9Z 0T4, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Sooke
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Sooke
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sooke Harbour House 4*
Number of rooms: 28
Official Description (provided by the hotel):
Located on Southern Vancouver Island overlooking Pacific Ocean and the Olympic Mountains, our hotel has a direct beach access. Unique 28 rooms featuring spa tubs, steam showers, fireplaces and views. The restaurant serves organic, seasonal, Canadian cuisine, specializing in wild seafood, mushrooms, herbs, flowers from its organic gardens.We offer meeting facilities, spa services, recreational activities and eco-tourism in pristine wilderness. It is a perfect destination for a wedding, romantic holiday and an any season getaway. ... more   less 
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Also Known As:
Sooke Harbour House Hotel Sooke
Sooke Harbour Hotel
Sooke Harbour House Vancouver Island

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