While driving back to Ontario, from New Brunswick, through Rivière-du-loup we spent a night and decided to share a meal at St. Hubert. Being from Ottawa, we are both bilingual and can speak decent French. Upon being seated, we spoke in french to our server HER NAME IS LOUISE F. but when we became confused would switch back to English to make sure that what we were ordering was, in fact, what we wanted. After bringing us our coleslaw, I realized I did not have a fork and while I noticed my server cleaning up another table I leaned over and asked nicely "j'ai besoin d'une forchette" which translated to "I need a fork." She heard me, looked at me, kind of nodded or whatever it was and DID NOT end up bringing me a fork. I sat there and waited and waited and it wasn't until ANOTHER server brought us our food out that I could ask for a fork. Our server checked on us once, and we were doing good. She did not check on us again, and I had to ask the hostess for another slice of bread and BBQ sauce. The hostess looked at me as though I was from Mars. She couldn't understand me in french or in english.. DU PAIN ET DU SAUCE BBQ SVP.. Bread and sauce, please. Would you mind? Our server seems to have fallen off the face of our table and is too busy to tend to her table. I tipped her, but regretted it. I did not tip her well. While we were leaving, I asked some of the bar staff who the manager was.. Charles Pomerleau, if you're reading this your employee Louise F. has zero customer service skills and should be shipped off for language sensitivity training. She lines her lips with a heavy colored pencil, and should probably get a beautician to show her how to wear makeup. A major piss off, to me especially, on what was supposed to be our last night on vacation . Food was excellent, as usual.
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