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“The Bogeyman Cruise” 2 of 5 stars
Review of Croisieres AML - Day Tours

Croisieres AML - Day Tours
200 Hayward Street, Riviere du Loup, Quebec G5R 6A8, Canada
1 800 853 4643
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Attraction details
Quebec, Canada
1 review
1 helpful vote 1 helpful vote
“The Bogeyman Cruise”
2 of 5 stars Reviewed July 26, 2014

Tuesday the 22nd of July 2014, the 9:30am cruise

The Bogeyman Cruise

Could it be that some tragic incident in AML's past is responsible for the crew's bizarre and unpleasant behaviour?

From the start, the Naturalist (whale-watching guide) warns us that the ship is built like the Titanic, unsinkable. We are perplexed.
Our Naturalist follows up with such gems as :
- This boat is not a daycare!
-You, the parents, you made those kids, you're responsible for them, not us!
-If you fall in the water, we don't come to get you, you are dead! The water is at 5 celsius, there are currents that will pull you under and there are sharks. You are dead!
(Sorry for the grammar, he is from France)
-Children, if you climb on the railings or the benches, I tell you, you will spent the rest of the trip downstairs, you will not see whales, and that's it.

At that point, we are all laughing, right?... Not. Everybody is looking at each other, dumbfounded. The little boy next to us, already fearful when he got on board, is now in tears and as white as a beluga. It seems neither him nor his family found it funny.

With all these horror stories, what they neglected to tell us was that it might be forbidden, imprudent or dangerous to lift a child in our arms or hoist them on our shoulders. We found out anyway, later...

When we found whales, Mylord Naturalist, confortably installed at the front of the ship, made sure it was always pointing towards the whales. Only those at the front could see anything. Naturally, a few parents lifted their child in their arms. Woe befell them : they were taken to task over the loudspeakers, and told they were crazy! The childen were swiftly set down, but the man who dared point out afterwards that he had been standing 2 meters from the railings was threatened by the second mate to be met by the police on return to the port.
On the whole, this stressed-out, unpleasant naturalist with no tolerance for tourists or children should take a vacation, or let someone who likes working with people take his place.
And we're not even getting into the complete lack of any further communication during the 90 minute return trip, the paucity of information on the magestic creatures we went out to observe, on the landscape or the spectacular lighthouse on the Prince reef, the rude manner in which the naturalist manhandled a young woman who was standing in his way, the high pitched, annoying background noise emitting from the loudspeakers most of the time and finally, the complete lack of signs posting the real safety instructions...
If there were any competition in Rivière-du-Loup for whale-watching cruises, Croisières AML's dismissive attitude towards its clients would surely sink it...It seems AML is confident that its foreign clientele is sufficiently captive to fill its ships and its coffers without needing to charm them or to please the Quebec or Canadian public. They don't care about the clients.
Good luck to them, next year, we'll go to Tadoussac or somewhere else.

Visited July 2014
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9 reviews from our community

Visitor rating
Date | Rating
  • English first
  • French first
  • Any
English first
St. Jacobs, Canada
Top Contributor
76 reviews 76 reviews
11 attraction reviews
Reviews in 33 cities Reviews in 33 cities
22 helpful votes 22 helpful votes
“Saw lots of whales, would have liked more commentary”
3 of 5 stars Reviewed July 15, 2014

Whale watching cruise was fun, and we definitely saw lots of whales! However, I would have liked a bit more information and interaction during the cruise - they did give some commentary on the way there, but nothing at all on the whole way back, and it's a pretty long ride.

Visited June 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
46 reviews 46 reviews
3 attraction reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
“Industrial whale watching cruises”
2 of 5 stars Reviewed July 13, 2014

More than 150 people paying a strong fee to go and watch for whales which just aren't there this year. We did see some Belugas and 2 Minke whales but overall not a good result. Whales have gone elsewhere - not the result in the photos, at all!!!!

I was shocked at the lax & lazy safety protocol - nearly non-existent.

The naturalist caters to the French but nearly ignores doing a repeat in English. The English version
of what is said is about 1/4 what the French hear.

Other locations for this pursuit may pay more attention to customer satisfaction & to safety - not sure. This is 3.5 hours...departing promptly at 9:30 and again for an afternoon session. Wear very warm clothing as the wind on the water does cool you way, way down. Make sure your camera is on a strap. Not for young children. Most of the staff just stand around - only one naturalist. Should be 3 spotters for this size group

Visited July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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