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“70 year old had to sleep on floor!” 3 of 5 stars
Review of BEST WESTERN PLUS Couchiching Inn

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BEST WESTERN PLUS Couchiching Inn
3.0 of 5 Hotel   |   440 Couchiching Point Road, Orillia, Ontario L3V 6P8 , Canada   |  
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Ranked #2 of 15 Hotels in Orillia
Toronto, Canada
1 review
“70 year old had to sleep on floor!”
3 of 5 stars Reviewed June 10, 2010

I booked two rooms three months ago, each with a king size bed (they didn't have any doubles left). Four of us were going to a concert at Casino Rama. I re-confirmed a month ago, asking then if I should give my credit card to hold rooms and was told no. My sister and I checked in and at that time, I told the desk that the other two people were checking in late. I asked about putting the other room on my credit card, and was told that wouldn't be necessary. I specifically said, "you won't give the room away will you?" and was told no, no we won't do that.
When we arrived at the hotel after our show, to check the other women in...you guessed it, they had given our second room away! We were shocked. Jennifer, the only employee on staff started phoning other hotels trying to find a room for us, but there was nothing available. After two hours of searching the hotel for two cots to set up in our room, only one could be found (which sagged in the middle). By two o'clock in the morning and after many trips back and forth to the front desk to see what could be done, we were exhausted. We had to make up a bed on the floor using a couple of duvets as a mattress, and my 70 year old cousin slept there!
Our thanks to Jennifer for doing what she could in a very frustrating and disappointing situation.
The next morning, the ladies whose room was given away were offered one gift certificate for a future date, and two 40% discount cards. I was quite surprised when I was given a bill for our room. Although they had reduced it by half, it was a very stressful and a somewhat sleepless night for all four of us sharing the room, and I think a little goodwill for all of the inconvenience would have gone a long way.
After having said all that, we did think the room was very nice, but not to share with four people! And the continental breakfast was quite good. I would probably recommend this hotel, however, make sure you insist on giving your credit card to hold your room!

  • Stayed June 2010, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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182 reviews from our community

Traveler rating
    93
    66
    15
    5
    3
See reviews for
33
94
7
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
Ontario
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 10, 2010

Do not let this hotel fool you, while the breakfest is average they claim to be a children friendly hotel. We stayed there for a hockey tournement with a team of 7 year olds. Well never again. They were not allowed to play in the hallways, not allowed in the hottub so they found a little room upstairs where they could quietly watch a movie. Low and behold when they finished thier second game the little room (the only place the kids could play) was locked because" they decided too!!!" The royal "B" at the desk with the bun was something else. BEWARE OF THE BIG WOMAN WITH A BUN ON THE AFTERNOON SHIFT If they did not want our kids or our money why did they let us book into this hotel? If I could rate this hotel less than a zero for friendly service I would. My only advice is if you have kids, STAY AWAY, STAY AWAY! If you are over 80 and go to bed at 7 I am positive they will be glad to greet you.

  • Stayed April 2010, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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FDMDebbie, Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review, July 18, 2010
They did not mention that they verbally abused the front desk staff to the point where she broke down in tears. This is the rudest hockey we ever had stay at our hotel. They had no respect for any of the other guest staying in the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brantford
1 review
5 of 5 stars Reviewed March 15, 2010

My Husband and I always stay here when we come to Orillia.We would not even think of staying anywhere else.The Hotel is clean,comfortable and the staff are like Family when you walk in.It certainly is a bonus to be able to get out of bed on a morning and come down for BREAKFAST! If you missed a stay here...you're really missing out!!

  • Stayed July 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ontario
1 review
5 of 5 stars Reviewed June 29, 2009

We loved the location of this hotel. After a delightful dinner at the Portage restaurant (which is located at the hotel) we all went for a walk on the trail that follows lake couchiching. Staff were very friendly and helpful. We could only stay one night but because of our experience at the Best Western Couchiching Inn we would definitely seek out another Best Western in our next travelling excursion, If we return to Orillia we will be returning to the Best Western Couchiching Inn. Thank you for such a memorable time.

  • Stayed June 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brantford
1 review
5 of 5 stars Reviewed June 5, 2009

This hotel is a great place and has everything you need. We loved the personalized service. The hotel is very stylish, clean and comfortable. We enjoyed the area and will be back to visit.

  • Stayed May 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Whitby
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 25, 2009

We attended a concert at Casino Rama and stayed just one night. At first glance, the room is very clean and tastefully decorated. We had a king size bed and if it wasnt for the fact that we paid for the concert tickets, we would have spent our time in the room!
The beds were amazing! As it was our best night sleep ever in a hotel, we were contemplating on staying another night. On mentioning the complete comfort of our stay, we were told that they had just purchased new beds, 'feather-bed' toppers, duvets and pillows. What a difference than your traditional hotel with hard beds and a thin bed spread.
The breakfast was wonderful; muffins, fruit salad, yogart, toast, cereal, french toast and cheese omlets. Not gourmet, but plentiful and hit the spot.
The staff was friendly and always with a welcoming smile.
We would stay here again!

  • Stayed March 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, Canada
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed July 5, 2008

Very clean, very helpful front desk.

Breakfast was good but basic.

Shuttle service to the casino was great - they had extra buses since it was busy.

  • Stayed June 2008, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Couchiching Inn

Address: 440 Couchiching Point Road, Orillia, Ontario L3V 6P8 , Canada
Phone Number:
Location: Canada > Ontario > Orillia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Orillia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Couchiching Inn 3*
Number of rooms: 81
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Also Known As:
Best Western Plus Couchiching Hotel Orillia
Best Western Orillia
Orillia Best Western
BEST WESTERN PLUS Couchiching Inn Orillia, Ontario

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