I booked two rooms three months ago, each with a king size bed (they didn't have any doubles left). Four of us were going to a concert at Casino Rama. I re-confirmed a month ago, asking then if I should give my credit card to hold rooms and was told no. My sister and I checked in and at that time, I told the desk that the other two people were checking in late. I asked about putting the other room on my credit card, and was told that wouldn't be necessary. I specifically said, "you won't give the room away will you?" and was told no, no we won't do that.
When we arrived at the hotel after our show, to check the other women in...you guessed it, they had given our second room away! We were shocked. Jennifer, the only employee on staff started phoning other hotels trying to find a room for us, but there was nothing available. After two hours of searching the hotel for two cots to set up in our room, only one could be found (which sagged in the middle). By two o'clock in the morning and after many trips back and forth to the front desk to see what could be done, we were exhausted. We had to make up a bed on the floor using a couple of duvets as a mattress, and my 70 year old cousin slept there!
Our thanks to Jennifer for doing what she could in a very frustrating and disappointing situation.
The next morning, the ladies whose room was given away were offered one gift certificate for a future date, and two 40% discount cards. I was quite surprised when I was given a bill for our room. Although they had reduced it by half, it was a very stressful and a somewhat sleepless night for all four of us sharing the room, and I think a little goodwill for all of the inconvenience would have gone a long way.
After having said all that, we did think the room was very nice, but not to share with four people! And the continental breakfast was quite good. I would probably recommend this hotel, however, make sure you insist on giving your credit card to hold your room!
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