My family and I stayed here Saturday-Monday and overall, it was pretty good.
The girl at reception when we checked in was not overly attentive and at check-out, we were not even asked how our stay was. It seems trivial, but allows the opportunity to voice guest's feedback.
My feedback would have been: our room was clean and they delivered the cot when requested. No complaints about the room, our housekeeper was very pleasant as well.
The only real concern that we had is that the pool was out of service the entire time we were there. Our kids were very disappointed because we booked this hotel exclusively due to the pool. We bought the kids new suits and they were very excited to swim. I realize that these things happen, but the staff did not seemed overly concerned when we inquired numerous times if/when it would be fixed.
Breakfast was very good at McCabes. We had a family brunch there for our relatives in town. Lots of food options and loved the omelette station.
We will return in the next month or so and really hope that the pool will be in service. For others that complained about cleanliness, I didn't see anything of concern. I work in the hotel industry and my room was just as clean as the 5 star hotels I stay in.
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- Also Known As:
- Orillia Highwayman Hotel Orillia
- Highwayman Inn Orillia
- Orillia Highwayman Inn Ontario