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“Friendly staff and clean rooms” 4 of 5 stars
Review of Holiday Inn Express Suites Gananoque

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Holiday Inn Express Suites Gananoque
2.5 of 5 Hotel   |   777 King St E, Gananoque, Ontario K7G 1H4, Canada   |  
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Ranked #1 of 11 Hotels in Gananoque
Certificate of Excellence 2014
Montreal, Canada
Top Contributor
53 reviews 53 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
72 helpful votes 72 helpful votes
“Friendly staff and clean rooms”
4 of 5 stars Reviewed September 17, 2012

I cannot understand why this hotel is rated no. 1 in Gananoque.
Yes, the rooms are clean, the staff is friendly and helpful, but that's the way it SHOULD be.
The breakfast is ok, but there should be more fruit selection at a minimum.
On balance, an ok place to stay but for the price we paid, the room was small and so was the TV.

Stayed September 2012, traveled as a couple
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265 reviews from our community

Traveler rating
    144
    91
    22
    7
    1
See reviews for
87
116
5
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Peterborough, Canada
Top Contributor
133 reviews 133 reviews
46 hotel reviews
Reviews in 71 cities Reviews in 71 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed September 11, 2012

Probably the newest hotel in Gananoque so is clean, modern and comfortable. Most hotels in the vicinity are old and in need of an update. Included breakfast is reasonable. Frequented by bus tours so can be busy in breakfast area. Room for boats to be parked in back if you a towing a boat.
Wood recommend two restaurants: The Athlone for fine dining- French. The Maple Leaf ( formerly The Shnitzel House) for fine Czechoslovakian food (Canadian as well) but try the Czech menu

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 7, 2012

I was on leisure trip with family. The hotel was fairly clean, the front desk staff was very friendly, lots of free parking space outside, basic breakfast. We had 2 issues. One was the toilet flooded, which was promptly attended to and the other was no internet connection. While checking out, the front desk staff explained that we should have complained so that she could have resetted the connection. Overall good impression.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 5, 2012

This was our 3rd visit at this hotel... The staff are very friendly and helpful with anything. The rooms are clean and beds are comfortable. Its great for getting anywhere in the area and we felt very safe leaving our car overnight in the lot... The breakfast is great.... Sausages and eggs and pastries and bagels and toast.. and fresh juice...something for everyone.

The pool was clean and the sauna was nice to relax after a hard day. Would definitely this hotel. And they have FREE wifi !!!

Room Tip: We have always stayed on the south side of the hotel and its always super quiet. GEMS
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ottawa
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed September 4, 2012

Stayed August 31 this year, same weekend as last year. Once again, this hotel did not disappoint. The front desk greets you with a smile and they are more then willing to do whatever it takes to help you enjoy your stay. The hotel is very clean and the rooms are fantastic. The hotel was booked solid and we were still able to enjoy a peaceful quiet sleep in a very comfortable bed. I challenge anyone to find a better place to stay in Gananoque. Every other hotel/motel is tired, run down and outdated. We'll be back again, likely before next year. A perfectly managed hotel in a great location and well worth the extra few dollars. Thanks again Holiday Inn Express Suites Gananoque.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ottawa, Canada
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 4, 2012

Excellent in every respect; clean, superb service, friendly, very good staff! This hotel is a very welcome addition to the cheaper trashy tourist businesses that plague Gananoque. the staff were helpful in arranging side trips to Casino and Boat Tours. I was very surprised at the QUALITY of everything.

Meal area for buffet breakfast was crowded, but to be expected on the long weekend. Fodd quality was good, staff tried hard to keep up with demand. Great referral to Gananoque Boat lines.

Professional front desk staff..... Fast service and polite dealings always!

Rooms very clean..... Worthy of this chain.

Room Tip: The standard "king" room is perfect, good furnishings, roomy, comfortable.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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VAUGHAN, ONTARIO
Top Contributor
61 reviews 61 reviews
48 hotel reviews
Reviews in 46 cities Reviews in 46 cities
85 helpful votes 85 helpful votes
2 of 5 stars Reviewed August 26, 2012

Room was clean & location was good.. usual decent HIE breakfast, even decent coffee. However we did have some issues: Wi-Fi did not work during our entire stay! Informed front desk.. girl said that "hers was working", she informed us to call the 1-800 number for Customer Service... called 3 times but no answer, left 2 voice mails but never received a call back (ridculous!). Not having internet really dampered this stay... there was a pool but disappointingly no hot tub! Surprising for the price of the rooms. There was also a loud group camping below our window until wee morning hours... that was annoying! Were also many people drinking beer in the breakfast area late at night & many shady characters hanging around & drinking in the parking lot... was a bit of a party central this night & there seemed to be no control or security at all! Certainly didn't feel like a safe family environment!
Upon check out informed clerk about Wi-Fi issues... was offered nothing as compensation, i found that unacceptable! Cannot recommend this place.. we will not stay here again!

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI_EX_GAN_GM, Manager at Holiday Inn Express Suites Gananoque, responded to this review, August 29, 2012
I would like to begin by apologizing for the internet not working. Our internet service is supported by an outside company to whom I have since emailed and spoken. They have informed me that they will be improving there services and even offering bilingual services with in the next week. When building the hotel we opted for a sauna as opposed to a hot tub. Each of our suites has a jacuzzi for anyone who is looking for something of that nature. Our Great Room/Breakfast Lounge is used for breakfast in the morning and after that is open for any of our guests to use as a social area if they choose. We do have staffing her 24 hours, if there is ever a disturbance or problem please let us know we are alsways happl to help.
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Additional Information about Holiday Inn Express Suites Gananoque

Address: 777 King St E, Gananoque, Ontario K7G 1H4, Canada
Phone Number:
Location: Canada > Ontario > Gananoque
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Gananoque
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Suites Gananoque 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Few Hotels in Gananoque Can Match Our Features The Holiday Inn Express Hotel & Suites 1000 Islands - Gananoque, one of the newest Gananoque, Ontario hotels, is situated in the heart of the Thousand Islands. Our hotel's location is just off Hwy 2 and close to Hwy 401. Leisure guests enjoy the convenience of our St. Lawrence River hotel's location, which is close to historic Gananoque and the Gananoque Boat Line. Day trips to Boldt Castle, scenic cruises, sport fishing and Fort Henry are easily accessible from here. You can test your luck at the 1000 Islands OLG Casino, just 0.5 km away from us. Few hotels in Gananoque, Ontario offer corporate guests a better location than we do. We're halfway between Ottawa & Syracuse and Montreal & Toronto. There are three meeting rooms that can handle up to 200 guests, with catering, video conferencing and A/V equipment for the perfect business event. Naturally, there is high-speed Internet access to keep you connect during your stay in the Thousand Islands. Our hotel's upscale amenities will delight every guest. You can start your day with a visit to the free hot breakfast buffet and relax at the end of it in the indoor pool or sauna. The bright and airy Fitness Centre offers a large TV to make workouts fly by. Our rooms feature a microwave and fridge for added value. Our award-winning Gananoque hotel's location and amenities will make your 1000 Islands visit just about perfect. ... more   less 
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Also Known As:
Holiday Inn Express Suites Gananoque Hotel Gananoque
Holiday Inn Express Gananoque
Holiday Inn Gananoque
Holiday Inn Express Suites Gananoque Ontario, Canada

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