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“Stumbled into an upgrade - good service” 5 of 5 stars
Review of The Gananoque Inn and Spa

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The Gananoque Inn and Spa
3.0 of 5 Hotel   |   550 Stone Street South, Gananoque, Ontario K7G 2A8, Canada   |  
Hotel website
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Hotel amenities
Special Offer
Winter Romance Package
Ranked #3 of 11 Hotels in Gananoque
Ottawa, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Stumbled into an upgrade - good service”
5 of 5 stars Reviewed April 4, 2014

We had a fun 2-night stay at the inn. When we arrived they erroneously had us down for only one night, so we went up to our room while they checked to see what they could do. They called us back and said that we could stay in our room the next night or move to a "suite" - which the receptionist highly recommended so we chose that option. The next day they moved our bags while we were out and we ended up in a house next door with 2 bedrooms, 2 baths, a 12-seat dining table, living room, fireplace, etc. Felt like we were royalty for a night.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
island3c, Owner at The Gananoque Inn and Spa, responded to this review, April 7, 2014
Thank you for you kind review.I am happy that were were able to accommodate you in Cedar Knoll. Your suite is a favourite of many of our guests!
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274 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Toronto, Canada
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 15, 2014

We paid Can$ 225.00 for a river-view-waterfront motel-like room (parking by the front door- double entrance/exit). The room was ok and appropriately furnished and we had a good rest until early in the morning when we were woken up by children running -and screaming- along our front door. We picked this location, as opposed to the main building because of the convenience (and security) of parking on site. Other accommodations have to park across the street. The entire property, although nicely kept in the exterior, shows signs of wear and tear everywhere else. We were well received at the restaurant and were given the option to chose seating in any of the restaurants although we arrived for a late dinner. The food was unremarkable but the service was attentive.
The location of this facility could not be better for enjoying the local attractions and it is walking distance to the marina and "downtown", however, although we acknowledge that this is an "historical" property, this facility needs a good shake up to match the lodging experience with the price paid. Definitely it is not the "finnest" inn that we have been to.

Room Tip: Because there are a few choices, make sure that you ask the right questions when booking to ensure t...
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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island3c, Owner at The Gananoque Inn and Spa, responded to this review, March 20, 2014
Thank you for your review. A stormy, waterfront winter takes it's toll on our buildings. We look forward to our annual spring maintenance and the planting of our gardens. The weather can't change soon enough! Come and see us in the summer.
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Ottawa, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 9, 2014

My husband and I stayed at the Gananoque Inn for a romantic weekend getaway. It was our second time at the Inn and it was as wonderful as our first visit. We chose the "Winter Sneakaway" package which included accommodation, dinner, breakfast and a sparkling bottle of wine waiting for us in our room when we arrived. The room on the upper floor of Cedar Knoll was beatifully decorated, spotless and had a wonderful view. It was quiet and very private. The fireplace and Jacuzzi were nice additions and very relaxing. Our meals at the Watermark were fabulous. The staff at the inn and in the restaurant go above and beyond. Already looking forward to our next visit!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
island3c, Owner at The Gananoque Inn and Spa, responded to this review, March 12, 2014
Thank you for your kind review! We are so pleased that you enjoyed your winter visit with us and took the time to tell us. Our staff will be delighted to read your comments!
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Montreal, Canada
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 23, 2013 via mobile

We booked an overnight in the Inn to break up our journey. We booked the cheapest room, as we have done in the past. Even the cheap room is great for one night. It happened that our journey coincided with a major ice storm. It took us twice as long as normal to reach Gananoque. We checked in to discover we had been upgraded to a room with a fireplace. This was done because they had lost power the previous night and wanted to make sure we had heat. We used the fireplace even though we did not lose power. We also had an excellent dinner and breakfast.
Their customer first attitude will make us come back again and again.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
island3c, Owner at The Gananoque Inn and Spa, responded to this review, December 27, 2013
Thank you for your review. We have wonderful staff members and appreciate your comments about the care they provide.
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Ottawa
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed October 26, 2013

Stayed two nights in the Caverley Cottage with another couple. It's across the street from the Inn . It's nice and private, quiet with parking right there at your door almost. Has a double communicating door between the two suites (so quite soundproof) so it's perfect for a family or two couples. In 601 was the larger and more expensive one with a sitting area which has a sofa bed, two chairs and coffee table, that's where the not so great fireplace is. Suites were very clean, staff were very helpful,efficient and friendly. Lobby of Inn has a lovely fireplace, and is inviting but the ones in the rooms are old and tired and are electric with lights, not gas. Televisions are Zenith, and quite out of date. We had 601 and our pillow top bed was quite comfy but our friends did not sleep well as their bed was older and lumpy. Our bathroom had a lovely coner bath (needs caulking) and a lovely pedestal sink,but there is nowhere to put your toileteries, not a big deal if you're not staying long. Rooms are big and have a lovely balcony with chairs, so wonderful in summer. Watermark Restaurant was nice and cozy and delicious for an evening meal, limited menu but all items were good. Decent selection for breakfast too which is included with the room price.

Room Tip: Have a good look at the website and explore the options that suit your needs and call the Inn to ask...
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
island3c, Owner at The Gananoque Inn and Spa, responded to this review, November 4, 2013
Thank you for your review. We are please that you enjoyed your stay with us! Caverly Cottage is a quaint, old wooden structure and fire safety necessitates electric fireplaces in that building. All of other fireplaces are gas. As part of our green policy practices we replace televisions and other electronic only when they cease to function.
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prince edward county, ontario
Top Contributor
55 reviews 55 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed October 7, 2013

I spent one night here with my boyfriend for our anniversary. I booked the suite (rm #508 in the Annex) because it had a large stone fireplace (gas) and large jacuzzi tub. We were very pleased with the room; my only issue was there was quite a bit of noise from the room above us (just walking around but very clear) and our room did not have a view- we looked out at a pretty garden area then the back of another building. If we went back I would book a room on the top floor so you could see over the building because I liked being in the Annex. The room was very clean, beautiful big bathroom. The property itself is very pretty. I loved the cookies and the basket of apples at reception- nice touch. We chose to stay here because we did the Boldt Castle boat cruise so it was close and we did not want a Holiday Inn experience. Breakfast was yummy.

Room Tip: The Annex seemed a bit quieter but book room 501-504 to get more of a view.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
island3c, Owner at The Gananoque Inn and Spa, responded to this review, November 1, 2013
Thank you for your review. Room 508 with its cozy stone fireplace is particularly popular during the winter months. We are so glad you enjoyed your stay with us!
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Toronto
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 3, 2013 via mobile

Omg! Stayed here for a business meeting and wasn't expecting much... But wow, I WILL definitely come back with family. I had anAnnex room that looked over the river the view was stunning! The room was updated and extremely clean. The bed and pillows.... I could have stayed in bed all day! I meant to check the makes as I want to buy the whole pkg for home. Breakfast was wonderfull to. But the whole experience all came together with the staff - very friendly, engaging and helpful. Over all a wonderful experience I can't wait to go back.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
island3c, Owner at The Gananoque Inn and Spa, responded to this review, October 3, 2013
Thank you for your kind review. We do hope you are able to return. Each season bring something special to enjoy in the area.
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Additional Information about The Gananoque Inn and Spa

Address: 550 Stone Street South, Gananoque, Ontario K7G 2A8, Canada
Phone Number:
Location: Canada > Ontario > Gananoque
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in Gananoque
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Gananoque Inn and Spa 3*
Number of rooms: 57
Official Description (provided by the hotel):
Situated on the banks of the St. Lawrence River, the Gananoque Inn & Spa occupies what was originally the Gananoque Carriage Works. Today the historic and charming Inn provides two river front restaurants, private docking, waterfront accommodation, and fireplace and Jacuzzi suites. The Inn is the perfect location from which to explore the 1000 Islands, the nearby UNESCO designated Rideau Canal and Kingston Fortifications. Golf, fishing, island tours, kayaking, cycling, summer theatre and shopping are just a few of the nearby activities. ... more   less 
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Also Known As:
The Gananoque Hotel Gananoque
Gananoque Bed Breakfast
The Gananoque Inn And Spa Ontario, Canada

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