When purchasing tickets, I specifically asked if there was still availability for a particular cruise, and was told yes. When my party arrived at the scheduled time, we were told that the boat was full. When I returned to the ticketing office to inquire, I was told for the first time that the purchased tickets weren't for a specific date or time, as if tourists should automatically know that this. Several other groups in the same situation came in behind us, obviously angry and confused, and were told the same thing, word for word, no doubt due to a significant amount of practice, coaching, and/or experience.
My group travelled 3 hours to visit this business. However, no effort is made to inform walk-in customers that purchasing a ticket does not guarantee a spot on the boat for the day and time that they're purchasing a ticket for. This is contrary to what a customer would reasonably expect. There is no need to hide this from customers, as the business is aware of the capacity of their boats and how many tickets they're selling.
We ended up exchanging our tickets for a later, shorter cruise, for which we had to drive 15 minutes away. The actual cruise itself was fairly enjoyable. The pre-recorded audio is at times a bit cheesy, and is presented in English, French, Chinese, and German. As a result, only about 15 minutes of audio during the 1-hour cruise was helpful.
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