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“Tickets don't guarantee a spot, but decent cruise” 3 of 5 stars
Review of Gananoque Boat Line

Gananoque Boat Line
6 Water Street, Gananoque, Ontario K7G 2T7, Canada
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Certificate of Excellence 2014
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Attraction details
Owner description: Offering 1000 Islands cruises to your tastes: Boldt Castle stopover cruises, 2.5 hour cruises the shipwrecks of the 1000 Islands (this is also the most comprehensive cruise in the 1000 Islands), 1-hour nature cruises and 1-hour icon cruises. We don't stop there! If you prefer the magic of the 1000 Islands at night, we have evening cruises such as murder mystery dinner cruises, music cruises, wine and cocktail tasting cruises and music cruises!
Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Tickets don't guarantee a spot, but decent cruise”
3 of 5 stars Reviewed May 22, 2013

When purchasing tickets, I specifically asked if there was still availability for a particular cruise, and was told yes. When my party arrived at the scheduled time, we were told that the boat was full. When I returned to the ticketing office to inquire, I was told for the first time that the purchased tickets weren't for a specific date or time, as if tourists should automatically know that this. Several other groups in the same situation came in behind us, obviously angry and confused, and were told the same thing, word for word, no doubt due to a significant amount of practice, coaching, and/or experience.

My group travelled 3 hours to visit this business. However, no effort is made to inform walk-in customers that purchasing a ticket does not guarantee a spot on the boat for the day and time that they're purchasing a ticket for. This is contrary to what a customer would reasonably expect. There is no need to hide this from customers, as the business is aware of the capacity of their boats and how many tickets they're selling.

We ended up exchanging our tickets for a later, shorter cruise, for which we had to drive 15 minutes away. The actual cruise itself was fairly enjoyable. The pre-recorded audio is at times a bit cheesy, and is presented in English, French, Chinese, and German. As a result, only about 15 minutes of audio during the 1-hour cruise was helpful.

Visited May 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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282 reviews from our community

Visitor rating
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Bolingbrook, Illinois
Top Contributor
81 reviews 81 reviews
23 attraction reviews
Reviews in 29 cities Reviews in 29 cities
48 helpful votes 48 helpful votes
“"Cold day, but enjoyable trip”
4 of 5 stars Reviewed May 21, 2013

We spent one day/night in 1000 Island area on our way to Montreal. Though the weather was cool (low 60's), it was a sunny morning and this cruise proved to be an enjoyable and informative 2.5hr trip. The price is reasonable ($2 off with on line coupon) and the recorded commentary was
decent, though not always easy to understand (in both English and French) due to static and secondary noise. Overall, we recommend it as a one time introduction to the area/islands.

Visited May 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
56 reviews 56 reviews
11 attraction reviews
Reviews in 30 cities Reviews in 30 cities
41 helpful votes 41 helpful votes
“Beautiful scenery, just 2 hours from Ottawa”
4 of 5 stars Reviewed May 14, 2013

We took the 2 1/2 hours "lost ships tour". The scenery was breathtaking and this is a very good mini-cruise if you live in a 200 Km radius (Ottawa-Montreal). Last time we took the Boldt Castle tour and it was also very interesting.
The only negative point : you get to see the Lost Ships only in a video in a TV monitor ! I was under the impression that we were going to pass near "visible" shipwrecks but we didn't.
Other than that, the ship crew is friendly and the ship was on time.

Visited May 2013
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New South Wales, Australia
Senior Contributor
25 reviews 25 reviews
5 attraction reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
“Informative 2.5 hour cruise”
4 of 5 stars Reviewed May 9, 2013 via mobile

We took this 2.5 hour cruise to see the very pretty sights of the 1000 Islands. This cruise did not disappoint us, it was excellent. We saw at least 150 islands all different sizes, some with buildings etc. Circled Bolt castle which was stunning. There are a few other cruise lines in the area including Kingston but they are over priced and not as spectacular as the Gananoque Boat Line. Recommend this cruise to everyone, it's better than Kingston. ( we went on both ).

Visited May 2013
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maberly, Ontario, Canada
16 reviews 16 reviews
3 attraction reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Bolt Castle Cruise”
4 of 5 stars Reviewed April 8, 2013

This was an excellent cruise. It lasted 5.5 hours with a stopover at Bolt Castle in New York. The Boat leaves from Gananoque, Ontario, Canada, so you will need a passport to go as the stopover is in the USA. The cruise alone is most relaxing and the sights are a must to see. The castle itself is a work in progress but is magnificent and the tour and attraction admission more than worthwhile. I suggest you go in the summer when the weather is good. We went in the fall close to the end of the season and it was somewhat cold and damp. All in all however, we had a good time and came away with a little more appreciation for our country and that of our neighbour.

Visited September 2012
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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