At a recent stay, we left our umbrella in our room and didn't realize it until after checking out.
A few hours later we returned to pick it up. The same front desk rep we had dealt with during our entire stay contacted one of the two person room cleaning team who confirmed they had indeed found our umbrella. Problem is she gave it to her associate to 'put away'.
The front desk rep then contacted the second cleaning associate and then returned to inform us that 'no umbrella ever existed.'
This experience has little to do with the loss of a $50 - $70 Umbrella but has everything to do with lying and thievery. We realise every HoJo location is independently owned and that HQ has little control over such matters but they clearly need to establish standards in this regard.
This single experience will prohibit us from ever using any HoJo property again in future.
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- Also Known As:
- Howard Johnson Gananoque
- Gananoque Howard Johnson
- Howard Johnson Inn Gananoque Ontario, Canada