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“Okay for price, but really not great” 2 of 5 stars
Review of Hotel & Spa Etoile-sur-le-Lac

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Hotel & Spa Etoile-sur-le-Lac
3.0 of 5 Hotel   |   1200, rue Princpale Ouest, Magog, Quebec J1X 2B8, Canada   |  
Hotel amenities
Ranked #8 of 18 Hotels in Magog
East Greenwich, Rhode Island
Top Contributor
158 reviews 158 reviews
116 hotel reviews
Reviews in 105 cities Reviews in 105 cities
206 helpful votes 206 helpful votes
“Okay for price, but really not great”
2 of 5 stars Reviewed March 8, 2007

I stayed at the Auberge L'Etoile for a week this March, and really found this to a basic, older hotel that is in need of serious updating. This hotel has three or four basic room categories, and my company booked us in the basic standard rooms, which are very reasonably priced. They are however the oldest rooms in the hotel and really kinda funky. First, the rooms have old fashioned key type entry instead of a more secure electronic key system. Second, the doors don't close very well, so be sure to close the door fully before leaving. (I came back after a day out to find the cleaning crew left my door partly open).

The rooms are very basic with 1 or 2 beds, a small work desk and table, TV with both English and French channels and a small bathroom.
The beds are very uncomfortable with old, kinda thin blankets, and very lumpy pillows. The bathroom is tiny with old, thin, tiny towels and the hot water goes in and out.

The only real plus side to this hotel is that it is right on Lake Magog and can be very pretty in both the summer and winter. Also, the free breakfast that is included is quite good.

All in all, I'd look at other places. This hotel just isn't quite worth the money.

  • Stayed March 2007, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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56 reviews from our community

Traveler rating
    9
    22
    14
    5
    6
See reviews for
8
34
2
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Quebec
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 16, 2006

This hotel was recommended by friends...after reading comments on this site we hesitated in booking here. What a mistake this would have been.

Following comments made here we asked to be in the new area.

The staff proved to very nice, we got an upgraded room at no cost without even asking.

The front desk person was helpful in everyway possible and the room was very nice and clean with a great view on the lake.

No reason to compain here on the contrary, would go back any time.

  • Liked — location and service
  • Stayed October 2006, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
montreal
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed October 28, 2006

The room i was assigned was smelly. The girl at the desk refused to give me another room without charging extra. No manager was present on a thursday night ? Not very pleasant service from the frontdesk.

One thing that is incredible, they have NOBODY during the night. The frontdesk is closed and you can call no one but the police if something happens or your neibours have a fight.

They have a nice location but are way too expensive for what they offer.

Anyway, we will return to Magog-Orford but not to this location.

Avoid, that is my advice...

  • Liked — the location
  • Disliked — the room and the staff
  • Tips/Secrets — avoid
  • Stayed October 2006, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, Ontario
Top Contributor
60 reviews 60 reviews
30 hotel reviews
Reviews in 43 cities Reviews in 43 cities
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed September 10, 2006

We booked a Superior room for 2 nights, the rate was $160.00 per night. Other than a lake view, which was obstructed by a hugh pine tree, what we got was not worth the price.
There was nothing 'luxurious' about the room. There was no clock, no coffee maker, no computer access (as promised). No wine glasses or bottled water; all things that should be available at this price.
The bathroom was constructed with cheap materials (no granite countertop here), there was a chip in the sink. The amenities were cheap; packets of shampoo and tiny bars of soap (not replenished the second day), only two small, thin bath towels and no hairdryer.

And to add insult to injury, the restaurant charged $3.00 for a take-out coffee.

We've had much better stays at Comfort Inn's.

  • Liked — Location
  • Disliked — Not good value for money
  • Tips/Secrets — Don't book unless you get the room for under $100, that's all it's worth.
  • Stayed September 2006, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed December 17, 2005

I have been many times to Auberge L'Etoile sur le Lac and it is always a pleasure. There is rooms in the old section and rooms in the new, ask for the new section with a view on the lake. The frontdesk staff is friendly and always willing to help, the restaurant is good and the view from the room is incredible in the morning. You can even leave your car at the hotel and walk to boutiques and clubs in downtown Magog.

  • Stayed December 2005
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
127 reviews 127 reviews
70 hotel reviews
Reviews in 68 cities Reviews in 68 cities
210 helpful votes 210 helpful votes
5 of 5 stars Reviewed August 19, 2005

Magog is charming, full of good restaurants, and little known to Americans. The best place to stay, Auberge l'Etoile sur le Lac, is not even lsited in the Magog hotels. The L'Etoile has inn rooms on the first floor and condos on the top 5 floors - stay in the new part. The restaurant at L'Etoile, L'Anchrage, is also good. The resturant The Lady of the Lake is excellent (the micro-brewery beer only so-so); Calvallini is good, Owl's Bread has a small dinner menu and wonderful deserts. There is lakefront promenade, long biking trails, a catamaran and motor boats for hire, and Mont Orford nearby for hiking. There are excellent grocery stores in town, all within walking distance of the inns.
The only French you absolutely need to know is Stationnment Interdit - NO PARKING.

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel & Spa Etoile-sur-le-Lac

Address: 1200, rue Princpale Ouest, Magog, Quebec J1X 2B8, Canada
Location: Canada > Quebec > Magog
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 18 Hotels in Magog
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel & Spa Etoile-sur-le-Lac 3*
Number of rooms: 50
Official Description (provided by the hotel):
In Magog, at one hour from Montreal, on the shore of Memphrémagog lake, the cordial ambiance of the Inn and Spa and the superb cuisine of l'Ancrage Restaurant combine to make Hotel & Spa Étoile-sur-le-Lac one of the most outstanding venues in the region. À Magog, à une heure de Montréal, sur les rives du lac Memphrémagog, l'accueil chaleureux de l'hôtel et du spa et la gastronomie du restaurant L'Ancrage, font de l'Hôtel $ Spa Étoile-sur-le-Lac un endroit unique dans la région. ... more   less 
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Also Known As:
Hotel And Spa Etoile-Sur-Le-Lac
Hotel & Spa Etoile-Sur-Le-Lac Magog, Quebec

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