We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Unfriendly, noisy and badly maintained hotel” 2 of 5 stars
Review of SunSquare Montecasino

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Save
You added SunSquare Montecasino to your Saves list
SunSquare Montecasino
4.0 of 5 Hotel   |   Montecasino Boulevard | Sandton, Fourways 2055, South Africa   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #3 of 7 Hotels in Fourways
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
“Unfriendly, noisy and badly maintained hotel”
2 of 5 stars Reviewed November 10, 2012 via mobile

The square was very noisy after we had a long international flight and all we needed was some rest. The rooms are comfortable, rock hard beds and reminds me of 2 star hotels in my student days. The windows leaked noise and wind as the handles were broken and the decor was a Sun International shock. The breakfast was good and nearly had me to oversee the above but we still rushed out of there as soon as possible never to return. Left a cellphone charger in the room and by no surprise when we enquired later the day our call was never returned. If you are a tourist in SA, please stay away and if you are a citizen definately stay away!

  • Stayed October 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques H, General Manager at SunSquare Montecasino, responded to this review, December 13, 2012
Dear Guest.
We appreciate your feedback as this is the only way we can enhance our service and our guest experience. The faulty window closer was repaired accordingly. Please accept our apologies for the inconvenience caused.
Please let us know if there is anything else we can do to make your future stays more comfortable.
Once again, please accept my most sincere apologies.

Yours Sincerely

Jacques Heath
General Manager
SunSquare Montecasino
(T) 011 557 7007
(C) 082 974 1470
jacques.heath@tsogosun.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

258 reviews from our community

Traveler rating
    96
    121
    29
    9
    3
See reviews for
24
95
18
115
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2012

we went for our anniversary and were blown away by their personalized attention to detail, can't wait to visit the hotel again !! the rooms have everything you need and dinner at the restaurant was very special and you cannot hope for a better breakfast

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques H, General Manager at SunSquare Montecasino, responded to this review, December 13, 2012
Dear Guest Thank you for your lovely feedback and review. Your comments are valuable to us and we share this information with our Staff and Management in order to encourage great service. We are looking forward to your next visit. Please do not hesitate to contact us when you are ready to book your next visit. Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lund, Sweden
Top Contributor
55 reviews 55 reviews
48 hotel reviews
Reviews in 35 cities Reviews in 35 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 28, 2012

i have stayed at this hotel approx 6-7 times. staff is always friendly and check in and check out is quick. rooms have a futuristic design and are very clean with confortable beds. breakfast offers all you need. the hotel are included into the big casino area offering huge selection of resturants, movies and gambling. you will not regret to book this hotel. on walking distance you will find good selection of south african wines at the bootleggers store where i always shop

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques H, General Manager at SunSquare Montecasino, responded to this review, December 13, 2012
Thank you for taking the time in posting our review. We appreciate your comments – it is clear that you enjoyed your stay at SunSquare – Montecasino. I look forward in welcoming you back soon – you have been away too long now. Season’s Greetings – Many happy returns. From Jacques & the SunSquare Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 25, 2012

When staying somewhere for business - good and free internet is a minimum requirement. I was astonished by a) the cost of the internet - I think about $50 for 5 days (you can get 120minutes free a day if you stay for a significant time but have to go and get a new internet voucher every day) and b) how slow the internet was. It barely/ rarely worked in my room and everywhere else was very slow.

Other than that the rooms were fine (though on the small side) and if you are on the square side the noise from the 'fountain display' lasts until about 10 every night and is quite significant. However the breakfast was good and staff were friendly.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques H, General Manager at SunSquare Montecasino, responded to this review, December 13, 2012
Thank you for participating in our TripAdvisor review. We are in the process of changing our Internet service delivery and will complete this project by the end of 2012. The new offering will be a huge improvement. We look forward in welcoming you back to SunSquare soon. Warmest Regards - from the SunSquare team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plettenberg Bay, South Africa
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 9, 2012

The rooms are quite small, but are very clean and comfortable. The staff are friendly and efficient. I like the fact that there are so many restaurants within easy walking distance. I felt safe and secure in the hotel and surrounds. Would stay there again.

Room Tip: Check if there are events on in the square - if there are then request a room on the other side. If...
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques H, General Manager at SunSquare Montecasino, responded to this review, December 13, 2012
Thank you for participating and ranking us in Tripadvisor. Please do not hesitate to contact us when you are ready to book your next visit. We are looking forward to your next visit. Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 23, 2012 via mobile

I've stayed here a few times since it opened, and the rooms, cleanliness, security staff are all great. The breakfast though was pretty poor on each visit this time. I had to work Saturday morning, went down at 7, and they were still setting up. Couldn't get any milk out of the jugs, because it had gone off and solidified, put an air of concern over the whole week. Also saw half cooked but nasty looking sausages being brought out to be finished off to go into the buffet, scratch them too. Also, cooking bacon in the oven - not right. They have lots of staff, but nobody really doing anything. Could wait ages for coffee, but have the spare space at your table set, maybe twice. Needs to raise the game and get someone managing it more closely in terms of food quality and staff focus.

Stayed September 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques H, General Manager at SunSquare Montecasino, responded to this review, December 13, 2012
Thank you for participating in our TripAdvisor review. We honestly appreciate your feedback. Kindly rest assured, we have addressed the Breakfast delivery with the team as evident from our review dated 25th October. We are looking forward in welcoming you back to SunSquare soon. Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Africa
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed September 23, 2012

As mentioned by many this hotel's location is central and convenient, adjacent to Monte Casino. Rooms are modern, tastefully decorated and very neat. Cupboards spacious, shower lovely, but glass cubicle toilet, which detracts from privacy, can be an issue. Service friendly and efficient. Dining area is airy, bright and modern and offers a good buffet breakfast. Its rates are fairly standard, but it does not strike me a family hotel, more for business people and couples for the odd weekend away.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques H, General Manager at SunSquare Montecasino, responded to this review, December 13, 2012
Thank you for participating in our TripAdvisor Review report, we appreciate your feedback. We look forward in welcoming you back to the SunSquare hotel. Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to SunSquare Montecasino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about SunSquare Montecasino

Address: Montecasino Boulevard | Sandton, Fourways 2055, South Africa
Phone Number:
Location: South Africa > Gauteng > Fourways
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 7 Hotels in Fourways
Price Range (Based on Average Rates): $
Hotel Class:4 star — SunSquare Montecasino 4*
Number of rooms: 179
Official Description (provided by the hotel):
Fourways, north of Johannesburg and only 20 minutes from Sandton, is home to the famous Montecasino Entertainment Complex offering a variety of entertainment options including theatres, movies, shopping, restaurants, ten-pin bowling and a world class casino. Integral to this entertainment mecca is the contemporary SunSquare hotel. Each of the 179 rooms sports a funky design and all the modern conveniences that today’s travellers could possibly need. An Italian-style piazza and restaurant adds that extra something special to the hotel which is the only place to stay for those wanting to be at the centre of all the action. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Otel, Despegar.com, TripOnline SA and South African Hotels so you can book your SunSquare Montecasino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sunsquare Montecasino Hotel Fourways
Sunsquare Montecasino Johannesburg
Sunsquare Montecasino Hotel Johannesburg

Owners: What's your side of the story?

If you own or manage SunSquare Montecasino, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.