We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good hotel with good service” 4 of 5 stars
Review of The Palazzo Montecasino

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Save
You added The Palazzo Montecasino to your Saves list
The Palazzo Montecasino
5.0 of 5 Hotel   |   No. 1 Montecasino Boulevard | Fourways, Fourways 2021, South Africa   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #1 of 7 Hotels in Fourways
Certificate of Excellence 2014
Dubai, Dubai, United Arab Emirates
Top Contributor
76 reviews 76 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
43 helpful votes 43 helpful votes
“Good hotel with good service”
4 of 5 stars Reviewed June 9, 2013

I have stayed here multiple times. The staff are very friendly and will organize all transport for you from the hotel, which alleviates any security worries. The restaurants are good, however the breakfast restaurant always worries me from a hygiene standpoint as there are a lot of small birds flying around in the summer. The bedrooms are functional, although cold in winter given the tile flooring in entrance and bathrooms. The walk way to the Monte casino complex is easy and opens up for lots of eating options just a stroll away.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, June 14, 2013
Dear Rachel T,

Thank you for your taking the time to write a review about your stay at The Palazzo Hotel. We appreciate the feedback and insights we receive and do use these to improve both our service levels and hospitality.

We have introduced special bird feeders in our gardens to attract the sparrows away from the tempting breakfast buffet, but occasionally one or two do still find their way amongst the tables! One of Johannesburg's redeeming facets is that it is the city with the most trees in the world and these naturally provide a home for our prolific and varied bird-life.

Our rooms all have aircons which are individually adjustable. Please let our staff at Concierge know when you're next here and they will assist you with the settings to make sure you are more comfortable.

We do look forward to welcoming you back on your next stay.

Warm regards,
Amanda Murray
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

408 reviews from our community

Traveler rating
    225
    119
    41
    14
    9
See reviews for
63
145
21
127
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Mbabane, Swaziland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed June 6, 2013

Nice hotel with good facilities. Two niggles. The restaurant has absolutely no main courses for vegetarians. Nothing. Nada. Not good enough in this day & age. Also bath design is useless. One of the two safety handles is impossible to grasp as the mixer tap and two taps (faucets) have been installed inches above it. Architect, project manager and hotel manager have obviously never looked at the baths properly. Main plus point is proximity to the excellent theatres in Montecasino.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, June 11, 2013
Dear IngwePhil,

Thank you for taking the time to write a review and provide us with your observations about your stay.

The Palazzo is now 12 years old and we are in the process of upgrading and refurbishing our rooms and am sure the new 'look and feel', once completed, will be welcomed by all. We have noted your comments about the bath handle.

Our Medeo Restaurant menu does change from time to time, dependant on availability of ingredients and taking into consideration the seasons, but we always have a vegetarian option on our menu. Currently our Starter vegetarian option is 'Zuppa di Farro' (an Italian-style soup with barley, cannelinin beans and fresh tomato) and for Main course there is a 'Cannelloni' dish (pasta tubes filled with oven-roasted aubergine, sun-dried tomato and ricotta cheese in a delicious rich tomato sauce.) All our mains are served with roasted baby vegetables and your choice of potato. Our Chef and his team are also available and more than happy to prepare something special for our vegetarian guests upon request.

We hope you will return to experience the sublime venue that Medeo affords our diners and that we will have the opportunity to welcome you back.

Kind regards,
Amanda Murray
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed June 4, 2013

We have stayed in many different hotels in Joburg over the years and discovered the Palazzo last year for the first time. The experience was so good that it was an easy choice to return this year but we hoped it wouldn't be a let down after the heights they had reached previously. Amazingly from the minute we arrived they managed to exceed our expectations and really made our holiday special. We stayed in the Tuscan Suite which is huge with beautiful decor and great views. There is a bedroom, study, lounge, dining room, kitchen and some rooms we probably still havent discovered. On arrival they delivered wine and cheese and bowls of fruit to the room and service was always warm and smiling. We had a really memorable time and cant wait to return next year.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, June 14, 2013
Dear Kavax,

We are thoroughly delighted your second stay with The Palazzo was an equally memorable one and thank you for taking the time to write your review.

We appreciate the feedback our Guests provide but it is always rewarding to receive positive comments in particular!

We look forward to warmly welcoming you back in 2014.

Kind regards,
Amanda Murray
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 26, 2013

Excellent hotel, just don't get a room facing the motorway! Lovely pool setting & excellent breakfast setting. You forget you in Jhb for a while. Casino property with plenty restaurants
in a village style setting.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, May 29, 2013
Dear Zack_za1,

Thank you for taking the time to write a review about The Palazzo Hotel. We do appreciate the input and and feedback we receive and are pleased you enjoyed the setting and ambience...one does feel, for a moment, that you're somewhere other than Johannesburg and the hotel and beautiful gardens do provide a sense of calm ensuring an appealing location in the city!

We look forward to warmly welcoming you back here in the near future.

Kind regards,
Amanda Murray
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 20, 2013

My wife and I were fortunate enough to spend our honeymoon night at this glorious hotel. When I say we were pampered and fawned over, I am probably underselling the service! Every doorman and every maitre'd went out of their way to ensure we felt welcome and wanted for nothing!

The room is superbly fashioned and softly decorated in a classic colonial style that makes one experience the "snob" factor but also want to flop onto the king size bed or slouch into one of the oversized chairs. The view over the sparkling pools and manicured gardens is tranquil and sublime. Within the same complex, the Casino and Entertainment sections offer wonderful distractions and is like walking around a small Italian town.

As a resident of Johannesburg, it would take a special occasion for me to stay in a hotel in my own city, but for this hotel, I would do it tomorrow!!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, May 22, 2013
Dear Andrew W,

How delighted we are to hear you both so thoroughly enjoyed your honeymoon night at The Palazzo!

It is such a special place and it's easy to understand why someone who lives nearby would spend time here....for a moment one does feel that you're somewhere other than Johannesburg.

Thank you for your positive feedback and taking the time to write a review. It is certainly appreciated and we look forward to warmly welcoming you back in the near future.

Kind regards,
Amanda Murray
PR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 17, 2013 via mobile

We stayed for about 12 days at the Palazzo on business, we have been using this hotel for about 4 years now and it's still the best, located in Four ways, easy access to our business venues, rooms are the perfect size business or pleasure,perfect views, wifi perfect, breakfast has a large spread and very good, the best part is the casino, right next to the hotel with direct access,a huge choice of restaurants and even a food court,so u really don't need to go out for a meal, ( la Scala and 360 at the casino next door serve some great food and wine )the hotel also has its own fine dining restaurant in house . One point though the pool is not temperature controlled, Johannesburg was cold in may ( sunshine during the day with a cold wind )and the water was freezing. We will surely be back.

Stayed May 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, May 20, 2013
Dear Dax C,

Thank you for taking the time to write a review about The Palazzo Hotel. We do appreciate your feedback and are thrilled that you enjoy your stays with us and the nearby amenities at Montecasino.

We look forward to welcoming you back again soon with our usual warm hospitality.

Kind regards,
Amanda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 7, 2013

What a beautiful hotel. Old colonial luxury feel. Beautiful service. The Casino itself was fascinating to visit - like being in a little Italian town, great restaurants. Atmosphere was wonderful and the bird gardens were beautiful and fascinating.

Perfect if you want the snob value - or if you just want to treat yourself as we did. A safe place in a dangerous city.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, May 10, 2013
Dear SueG06,

An 'oasis of calm' is a wonderful description of The Palazzo Hotel! We are so pleased you enjoyed your stay here, felt safe, and enjoyed the nearby amenities. The Montecasino complex and the Bird Gardens are award-winning and are wonderful to have in such close proximity.

Thank you for taking the time to write a review - it's always a pleasure to receive positive feedback!

We look forward to welcoming you back again on another visit.

Warm regards,
Amanda Murray
PR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Palazzo Montecasino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Palazzo Montecasino

Address: No. 1 Montecasino Boulevard | Fourways, Fourways 2021, South Africa
Phone Number:
Location: South Africa > Gauteng > Fourways
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 7 Hotels in Fourways
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Palazzo Montecasino 5*
Number of rooms: 246
Official Description (provided by the hotel):
Recreating the look and feel of old-style Mediterranean glamour, without compromising on modern luxury, the Palazzo hotel is a treat for all of the senses. The 246 beautifully-appointed rooms include Standard, Deluxe, Executive and Superior Rooms as well as King Suites, a lavish, opulent Penthouse and bespoke Presidential Suite. Every room is equipped with all of those small touches that add to your comfort - direct-dial phones, tea and coffee stations, mini bars, 24-room service, free WiFi and electronic safes to list but a few. Highlights to add to your stay include the Mangwanani Spa Boutique, a fully-equipped fitness centre, business centre, Montecasino Entertainment Complex, delicious Mediterranean dining at Medeo Restaurant, relaxing cocktails at Cafe Rialto, conference rooms and many more. Outdoors, a large swimming pool invites you to dip into its cool waters to escape the heat of a long day, while the poolside area beckons hours of relaxation as you let your mind finally unwind from the daily pressures of life. This is the start of your experience at the Palazzo in Montecasino... Book now to discover what else lies ahead. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Despegar.com, Booking.com, TripOnline SA and Odigeo so you can book your The Palazzo Montecasino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Palazzo Montecasino Hotel Fourways
Palazzo Montecasino Johannesburg
Palazzo Montecasino Hotel Johannesburg
Montecasino Hotel

Owners: What's your side of the story?

If you own or manage The Palazzo Montecasino, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.