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“an oasis of calm” 5 of 5 stars
Review of The Palazzo Montecasino

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The Palazzo Montecasino
5.0 of 5 Hotel   |   No. 1 Montecasino Boulevard, Fourways 2021, South Africa   |  
Hotel website
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Hotel amenities
Ranked #2 of 6 hotels in Fourways
Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“an oasis of calm”
5 of 5 stars Reviewed May 7, 2013

What a beautiful hotel. Old colonial luxury feel. Beautiful service. The Casino itself was fascinating to visit - like being in a little Italian town, great restaurants. Atmosphere was wonderful and the bird gardens were beautiful and fascinating.

Perfect if you want the snob value - or if you just want to treat yourself as we did. A safe place in a dangerous city.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, May 10, 2013
Dear SueG06,

An 'oasis of calm' is a wonderful description of The Palazzo Hotel! We are so pleased you enjoyed your stay here, felt safe, and enjoyed the nearby amenities. The Montecasino complex and the Bird Gardens are award-winning and are wonderful to have in such close proximity.

Thank you for taking the time to write a review - it's always a pleasure to receive positive feedback!

We look forward to welcoming you back again on another visit.

Warm regards,
Amanda Murray
PR Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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270 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Dubai, United Arab Emirates
Top Contributor
52 reviews 52 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 5, 2013

Stayed here for a business trip and I have to say that the venue was very nice. The compound is secure and is across the parking lot of the casino and indoor shopping mall. There are very many places to eat and shop and the service of the staff is very good. Everybody is very polite and quite cordial toward any guests in the hotel.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, May 7, 2013
Dear sdemiere,

Thank you kindly for taking the time to write a reveiw about your stay at the Palazzo Hotel in Fourways, Johannesburg.
We do appreciate your time to do so and are pleased your stay here was a positive one.

We look forward to welcoming you back for another stay in the near future.

Warm regards,
Amanda Murray
PR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 5, 2013

Beautiful hotel. It is very sheltered to the rest of Johburg. Very safe and clean. There is a tonne of restaurants to choose from. There really is something for everyone to do there. And the food and activities are super cheap. Everything in South Africa is very affordable. Service was good and the place is spotless. you don't really get the feeling that you are in Johoburg but it was a great place to stay. Loved it.
Also the breakfast was amazing. The best spread I have seen for a continental breakfast.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, May 7, 2013
Dear RJW1212,

Thank you so much for your positive feedback on your stay at The Palazzo Hotel and your time in South Africa. We do appreciate the time it takes to write a review and our guests' insights are certainly valuable.

We trust we will be welcoming you back should you return to sunny South Africa in the future.

Warm regards,

Amanda Murray
PR Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Top Contributor
57 reviews 57 reviews
54 hotel reviews
Reviews in 32 cities Reviews in 32 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed April 21, 2013

The palazzo montecasino is one of of hotels which chic design and excellent service its connected to the montecasino where you can spend your time walking around in little Italy with shops/cafes/restaurants to enjoy from.

I had 2 nights stay and it was just great.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, April 24, 2013
Dear Khalil A,

Thank you for taking the time to write a review about the Palazzo Hotel. We are delighted you enjoyed your stay and hope to welcome you back in the near future.

Kind regards,
Amanda Murray
PR Manager, the Palazzo Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louis Tricahrdt
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 15, 2013

Although making reservations at the Palazzo may test your nerves, entering this hotel will immediately make you feel at home. The décor and ambiance are absolutely magnificent, without been overpowering, and the service truly remarkable for South Africa. This hotel can compete with most European Hotels without losing its African Flair. If you want to experience Africa with Style, The Palazzo will absolutely rival all your wildest dreams. (The décor maybe European, but the hospitality is absolutely and truly African.) The Hotel Staff are exceptionally well trained and extremely professional. The restaurant and Entertainment are absolutely Five Star but the breakfast buffet can do with some updating and renewal. All in all, the best hotel in all of Egoli...

Room Tip: All the rooms are exceptional, however feel free to contact Deon Prinsloo, the Head Concierge / Gues...
See more room tips
  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, April 16, 2013
Dear Francoise J,

Thank you for your review and feedback about your stay at the Palazzo Hotel.

We do take great pride in our establishment and are committed to great service and traditional warm South African hospitality.

Thank you too for your positive comments about Deon Prinsloo, our Guest Relations Manager, which have been forwarded to him.

Our menu's are seasonal and do change, however your comments about our breakfast buffet have been duly noted by our F & B department.

We look forward to welcoming you back for another stay in the near future.

Kind regards,
Amanda Murray
PR Manager, the Palazzo Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Lagos, Nigeria
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 13, 2013

Great hotel, however I have my doubts about security in the hotel. Stayed there when I came for the AFCON finals and my iPad and bottle of JW DOUBLE BLACK we're stolen from my room. My pain is not in the loss of the items but the unprofessional response from the security team and the hotel management. Till date the hotel has not apologized for the loss of my personal item in the hotel and the hotel security claims total ignorance of who made away with the items from my room. For a hotel of this "claimed" rating, it is totally appalling.

Stayed February 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, April 16, 2013
Dear Mr. Onwudiwe,

In response to your review regarding the alleged theft of personal items from your room, our investigations, as you are already aware, proved that there was neither forced entry to your room nor that anyone other than yourself entered the room during the allotted time the event took place.

We are committed to continued high levels of service and ensuring our guests' stays at the Palazzo are positively memorable ones.

May I also take this opportunity to re-affirm our dedication to our guests, both frequent and new, to your safety, security, service and traditional warm hospitality.

Warm regards,

Amanda Murray
PR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 11, 2013

The Palazzo is a beautiful hotel in the Montecasino complex. I have stayed here on a few occasions and normally stayed in a standard room, which I must say is a bit cramped. This time I was upgraded to a deluxe room which was really lovely with all the extras you expect from this caliber of hotel. The room had a shady seating area on a shared terrace that over looks a beautiful manicured garden, that leads down to a large swimming pool. The breakfast is also worth a visit or two!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, April 15, 2013
Dear Cape Town Otter,

Thank you for writing about your recent stay at the Palazzo Hotel. Of course we are pleased that you have chosen to stay with us on a number of occasions and that this time you particularly enjoyed the accommodation!

We will be refurbishing the rooms in the coming months and I have no doubt that you will be delighted with what we have planned!

We look forward to welcoming you back again in the near future.

Warm regards,
Amanda Murray
PR Manager, the Palazzo Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Palazzo Montecasino

Address: No. 1 Montecasino Boulevard, Fourways 2021, South Africa
Phone Number:
Location: South Africa > Gauteng > Fourways
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 6 hotels in Fourways
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Palazzo Montecasino 5*
Official Description (provided by the hotel):
This Deluxe Hotel epitomizes the bygone era of luxurious Tuscany and is renowned for its elegance and world-class service. Rooms at The Palazzo Montecasino range from penthouse suites to superior rooms overlooking either the manicured gardens or the suburb of Fourways. The Medeo Restaurant offers a medley of Mediterranean flavors and outdoor dining is a must at any time of the day or night. The award-winning Montecasino Entertainment Complex is a step away. ... more   less 
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Also Known As:
The Palazzo Montecasino Hotel Fourways
Palazzo Montecasino Johannesburg
Palazzo Montecasino Hotel Johannesburg
Montecasino Hotel

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