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“Very Disappointed Most Best Western Hotels Are Amazing!!” 1 of 5 stars
Review of BEST WESTERN Airdrie

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BEST WESTERN Airdrie
121 Edmonton Trail SE, Airdrie, Alberta T4B 1C2, Canada   |  
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Ranked #5 of 5 hotels in Airdrie
1 review
2 helpful votes 2 helpful votes
“Very Disappointed Most Best Western Hotels Are Amazing!!”
1 of 5 stars Reviewed December 4, 2012

My husband and I stayed here on our kids free weekend getaway (which this was our second time away in over 5 years) as we were passing through on our way to Banff.
We usually always stay at a Best Western hotel as they are our favorite and we have never been disappointed in one before. First apon check-in they did not have the room that we had booked ahead of time so then they said they would upgrade us to a suite at no additional charge. The room looked like it was once a small conferece room which they converted to a suite. Everything looked out of place like they had just slapped everytrhing together for a quick fix for example extention cords running out of the walls to accomadate an alarm clock & lamps.The toilet was plugged (which my husband had to unplug himself as they had no one to fix it ),there was dirty wash clothes left along with empty shampoo bottles in the shower.The inside of the hotel is old & kind of grungy looking not at all like the other million Best Western Hotels in the world. Also along with several other hotel guests the room keys would not work so had to keep going downstairs for new ones. Their debit machine crashed just as I was paying for my room (which is understandable but as there was alot of stuff already not working it just seemed like they definitely need to get things more up to date & spend some money in some much needed renovations!)
The staff was friendly but very disorganized!! So for being a part of which was suppose to be a relaxing start to our getaway ended up being very very disappointing!!!
We will definitely not be staying here again or would recommend anyone else to!

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAirdrie, General Manager at BEST WESTERN Airdrie, responded to this review, January 7, 2013
Thank you for taking the time to review our Hotel, your feedback helps us improve. I apologize sincerely that you were disappointed and believe our team could have done more to make your stay in Airdrie enjoyable. We have taken steps to rectify issues you experienced during your stay. Please rest assured your feedback has been taken seriously. It is very unfortunate that our POS terminal crashed momentarily, this rarely happens, and made your final experience at check out unpleasant. We wish you and your family a happy and healthy 2013 and hope to have another opportunity to provide you with a superior stay.

Kind Regards,

Susan Ballard
General Manager
Best Western Regency Inn Airdrie
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64 people have reviewed this hotel

Traveler rating
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    8
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    12
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17
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Any
English first
Alberta
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 30, 2012

The Best Western Regency Inn in Airdrie is a beautiful hotel, the room was very nice. I love that Best Western gives you two big thick pillows and two softer ones. It has the best Continental breakfast we've ever had. Make your own waffles, there was a steam table with bacon, eggs etc. and lots of cold breakfast food. Very impressed

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAirdrie, General Manager at BEST WESTERN Airdrie, responded to this review, December 3, 2012
Dear Isoder,

Thank you for your enthusiastic and positive comments regarding the Best Western Regency Inn Airdrie. Greatly appreciated! Our team is pleased you greatly enjoyed our upgraded bedding and extra pillows as well as our complimentary hot breakfast. The bacon is definitely a big plus. We hope to see you again.

Susan Ballard
General Manager
Best Western Regency Inn
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Regina, Canada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 21, 2012

I stayed in this hotel last week while doing business in Calgary and it was a great hotel. It was very close to the Crossiron Mills Mall in Calgary. It has a free continental breakfast and great internet speed. It is very close to some nice restaurants. I discover a tapas restaurant just 5 minutes away from this hotel which has some of the greatest spanish food.
Nice gym for a short workout.
The staff was excellent. Please keep up the good work.

Best Regards Ted.

Room Tip: this hotel own the cleanest hotel this year awarded by the Alberta Lodging Association.
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAirdrie, General Manager at BEST WESTERN Airdrie, responded to this review, December 3, 2012
Dear Ted,

I would like to thank you for your positive feedback regarding the high quality and speed of our free wireless connection. We realize internet speed is of the utmost importance to our corporate guests . Our location 5 minutes from Cross Iron Mills Mall is indeed a huge plus point, truly one of the top malls in Alberta. Our team was pleased to provide you with excellent service.
Thank you for staying with us and we hope to welcome you back soon.

Susan Ballard
General Manager
Best Western Regency Inn
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Salmon Arm, Canada
1 review
4 of 5 stars Reviewed November 5, 2012

Good hotel - convenient location - very friendly and helpful staff. Building is a little dated - part new and an older part but our room was very clean and the bed and linens were excellent. Good little restaurant in the strip mall next door but besides that and the pub in the hotel not too much is close. Overall very good experience and will definately stay again when travelling through

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAirdrie, General Manager at BEST WESTERN Airdrie, responded to this review, December 3, 2012
Dear Robert,

On behalf of the entire team of the Best Western Regency Inn, I thank you for your positive feedback regarding our service and convenient location. Thank you for choosing to stay with us. Our friendly and helpful staff would be pleased to welcome you back during your next visit to Airdrie.

Susan Ballard
General Manager
Best Western Regency Inn
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Fort St. John, Canada
2 reviews
2 of 5 stars Reviewed October 23, 2012

Stayed for three nights in October with the family. Within the first 15 minutes of arriving in our room the full length mirror fell off the door and onto one of our children's feet. To be fair, our kids were fooling around, but the mirror was not properly attached. The staff was apologetic but indifferent. The next afternoon when we returned to our room the mirror had been replaced, but was attached worse than it was in the first place and promptly fell off again. Lucky for the hotel, Canada does not have the lawsuit culture of some other countries. Besides that our stay was fine. The beds were comfortable and the hot breakfast was great. The building is greatly in need of updating on the inside, especially the flooring. The rooms are smaller than most but I guess that goes with an older building. Probably would try to stay elsewhere if in Airdrie again.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAirdrie, General Manager at BEST WESTERN Airdrie, responded to this review, December 3, 2012
Thank you for taking the time out of your day to review our hotel. I hope we have another opportunity to provide you and your family with a pleasant stay should you return to Airdrie. We strive to provide superior service for all our guests. Thank you for mentioning the hotels great free hot breakfast and the comfort of our beds, greatly appreciated.

Susan Ballard
General Manager
Best Western Regency Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central BC
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 25, 2012

An older hotel, though a bit of effort has been made to try to update rooms; some weird little things like light switches in odd places (had to hunt in the dark a bit the first time I entered). Room was generally clean, breakfast was decent - pretty much the standard fare for the BW Plus hotels. Overall a decent place to stay, but nothing special. If I wasn't a BW Rewards member, I probably would try somewhere else in Airdrie to see how it compares.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAirdrie, General Manager at BEST WESTERN Airdrie, responded to this review, December 3, 2012
Dear Ryan,

On behalf of the entire staff of the Best Western Regency Inn Id like to thank you for staying with us during your recent visit to Airdrie. I appreciate you taking time out of your day to provide us with your feedback. It helps us improve which is positive. We hope to have another opportunity to improve and to serve you 2013.

Susan Ballard
General Manager
Best Western Regency Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Drayton Valley, Canada
1 review
5 of 5 stars Reviewed September 6, 2012

I have been staying at the Best Western for the past 3 years for business. The rooms are newly furnished: new comfy beds, sanitary remote, clean, updated decor, fair sized fridge and microwave. God parking for cars, trucks and truck & trailers. The complimentary breakfast is fantastic, many options to choose from and the largest breakfast room I have ever seen in a hotel. The location of this hotel is good, great restaraunts and many other services within two blocks of the hotel. The staff here is exceptional, especially Susan Ballard! Everyone is always smiling, competent, friendly, accomodating and personable. For example, last summer I had rolled my ankle and could barely walk. The front desk attendant took my bags to my room and brought me ice several times throughout the evening. I don't know of any other place that would give you that kind of service. The staff has always treated me like VIP and I have no complaints about this hotel or anyone that works in it. Will stay here for years to come! Thank you to the staff for all your kindness and look forward to dealing with you in the future :)

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAirdrie, General Manager at BEST WESTERN Airdrie, responded to this review, December 3, 2012
Dear Charmaine,

It is truly a pleasure for the staff of the Best Western Regency Inn to welcome you back on each stay. Allow me to offer a sincere thank you for choosing us for many years and for your rave review of our hotel and staff. It was our duty to accomodate your ankle injury, Im pleased that our staff went the extra mile for you when you needed a hand. Our team looks forward to seeing you and wishes you a happy and healthy 2013.

Susan Ballard
General Manager
Best Western Regency Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Airdrie

Also Known As:
Airdrie Best Western
BEST WESTERN Airdrie Alberta
Address: 121 Edmonton Trail SE, Airdrie, Alberta T4B 1C2, Canada
Phone Number:
Location: Canada > Alberta > Airdrie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #5 of 5 hotels in Airdrie
Price Range (Based on Average Rates): $$
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