I stayed at this hotel at the beginning of July 2013. The hotel was like most Super 8's with pool and water slide. The room we stayed in was a bit dirty, dated and showing wear compared to other Super 8's throughout Alberta. I made the mistake of forgetting something in the room when we checked out. I called the hotel 2 hours later and could only get the answering machine saying they would call back. No return call. In fact, no return call for 6 days. I got tired of this and contacted head office. They couldnt get through either so they emailed them the situation and requested a call back. 9 days later still no call. I called back to head office and they sent another email because nobody would answer the phone at the hotel for them either, not even the manager. By now everyone at the hotel was aware of the situation and I finally got a call from the manager who stated they had sent my items on the bus the day after I checked out. I called the bus depot and he said the hotel had not sent anything. He even went to the extent of reviewing video of when the manger claimed to have "personally sent it myself" to see when she came to send the package. He told me that it wasn't true. He reviewed all the video of the day she claimed to have sent it and she never even came in that day, nor the day prior or the day following. There was no paper trail of a package being sent either. I contacted the manager and after trying to reach her for another week and half I finally got her to answer the phone, as she wouldn't return my calls despite daily messages on her answering machine. The manger told me she sent the package and to stop harassing them with this issue. I asked what date it was sent and for a tracking number or receipt number and she rudely told me that it was sent on July 3, 2013 and there is no tracking number. I literally laughed at her as I had checked in July 4th and checked out July 5th!!! She got more mad and despite after asking her to stop speaking to me so rude three times she continued by saying "fine, i sent it on the fifth then, whenever it was, I dont care, I personally sent it myself". I told her again that I would not tolerate the way she was speaking to me and it was beyond unacceptable. She immediately said to me "this conversation is over and I'm hanging up on you". Click in my ear. It is now September and I never ever received the package - it was never sent as the bus depot confirmed to me.
I travel monthly for five or six days through Alberta and previously enjoyed the ammenities of the Alberta Super 8 hotel chains but after this incident I will never ever stay in another Super 8 again, anywhere.
- Also Known As:
- Super 8 Drumheller Hotel Drumheller
- Super 8 Drumheller Hotel
- Super 8 Motel Drumheller
- Super Eight Drumheller
- Drumheller Super 8
- Drumheller Super Eight
- Super 8 Drumheller Alberta
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