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“You wouldnt know it from the street but this is a lovely oasis” 5 of 5 stars
Review of Heartwood Inn and Spa

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Heartwood Inn and Spa
320 North Railway Avenue E., Drumheller, Alberta T0J 0Y4, Canada   |  
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Hotel amenities
Ranked #1 of 10 Hotels in Drumheller
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“You wouldnt know it from the street but this is a lovely oasis”
5 of 5 stars Reviewed November 16, 2012

We splurged as a family of 4 and stayed in the cottage run by Heartwood when we trekked to the Royal Tyrell in Drumheller last summer (darned can't select the date). It was sweet, charming and comfy inside. Space to 'chillax' with a large grocery store literally across the way. Decent pots pans and utensils and a quiet Bosch for tidying up. The kids liked the pull down and our room was lovely with personal detailing. I can see this cottage which is right next to the spa is meant for special trysts...the whirlpool tub was gianormous. Would definitely recommend this oasis.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this review, April 18, 2013
Hello and thank you for remembering your stay of 2011 and taking the time to review our Chancel Guest house. It is cozy = and we made sure that our beds are all comfortable - whoever gets the Murphy bed, also gets the TV. A home away from home. Come and see us again. Patrice Wolf
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238 reviews from our community

Traveler rating
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    14
    8
    1
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34
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • Any
English first
Calgary, Canada
1 review
5 of 5 stars Reviewed November 12, 2012

We just spent a very enjoyable weekend at the Heartwood! We were looking to get away from the day to day crazy pace of our lives and this was just wonderful. I found the Inn through the Rosebud Theater website, and was drawn in by the fact that we would not only be able to enjoy a lovely dinner and show, but that we could also enjoy some spa services at the same time. We booked pedicures and massages, and found both to be very nice. Patrice and Zeke are very welcoming, and always ready to chat and share a story or a laugh. And as mentioned in other reviews, the French Toast breakfast was amazing!!! Our room, the Upper Turret, was really lovely, and the jetted tub was a nice way to relax. We would stay again in a heartbeat! Thank you for a wonderful 'escape'.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this review, April 18, 2013
Thank you so much for your kind review. The Upper Turret is one of our most popular rooms, maybe the king bed, maybe the big jetted tub or fireplace. Whatever - people love it. Hope to see you again soon. Rosebud is doing some great plays this year.
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Drayton Valley, Canada
1 review
5 of 5 stars Reviewed November 4, 2012

I have had the chance to go to the Heartwood Inn and Spa twice now ..i went for the Rosebud theatre package ..............and i am in love with the Inn. The rooms are sweet, homey,comfortable and very clean. Staying at a Innn i was unsure for i always stayed at a hotel but Zeke and Patrice are very helpful and kind and made the experience more enjoyable. Zeke even offered my daughter and I room if the fog didnt lift ..........no charge.....fog lifted and we got on our way. It is the kindness of them both that is appreciated and we are grateful for finding this hidden Jewel, for this Inn will help us create alot of memories yet to come. The french toast that Zeke makes is mouth watering and soo good.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this review, November 7, 2012
Thank you for your review of the Heartwood. We like to think this is a great place for family reunions and 'getaways' but add in Rosebud tickets and really it just doesn't get any better. I am so excited about Rosebud's roster for 2013 - some Neil Simon, and my favorite Christmas story "It's a wonderful life". You may have to come back a few times next year lol. Patrice Wolf owner.
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Williams Lake, Canada
1 review
5 of 5 stars Reviewed October 21, 2012

Had the pleasure of staying at the Inn. The Inn is unique and comfortable and the hosts make you feel very much at home and welcome. Each of the rooms have their own special appeal and include all the amenities one needs, including a place to sit outside,weather permitting. The location is within an easy walk to Town, restaurants and shopping and Zeke and Patrice are helpful with any information you may need for sightseeing and day trips. I would recommend the Inn to all travelers, especially those that are interested in a more personalized and unique experience.
Monika M,

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this review, November 7, 2012
Thank you Monika for writing a review. We work hard to make our guests feel like 'family'. Hope you'll be out again next year. Patrice and Volker Wolf
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Williams Lake, Canada
1 review
5 of 5 stars Reviewed October 21, 2012

Found this Inn to be the perfect centre of operations for a few days of touristing in the Drumheller area. Shared a large cozy room that had a very comfortable Queen bed and pull out, along with a fireplace and ensuite with large jacuzzi tub; perfect for relaxing at the end of the day. Patrice and Zeke were gracious hosts who gladly shared a wealth of information about what to see and do in the area.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this review, November 7, 2012
Thanks for the positive review, trip advisor is our very best 'word of mouth' advertising. Much appreciated! Patrice and Zeke
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Kelowna, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 20, 2012

Very much enjoyed my second stay at this charming Inn and will be back! The Inn has a warm and welcoming atmosphere with a lovely assortment of rooms and amenities. The hosts, Zeke and Patrice, were wonderful; a great source of information and very entertaining. Zeke's stuffed French Toast for breakfast is an extra special treat. A truly delightful place to stay to explore and enjoy the Canadian Badlands and Drumheller Valley.

Room Tip: For a solo traveller, I found the Dormer room was perfect.
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this review, November 7, 2012
Thank you for your very kind review. It's special people like you that make our job so enjoyable. Look forward to seeing you again next year for your family reunion.
best regards, Patrice and Volker
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kamloops
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 18, 2012

Website misleading,overpriced,service poor.
Asked for ice and it took 30 minutes to get some. Did not compare to website at all. According to website,there should have been a bottle of wine in the room (special incentive),should have had coffee brought to the room in the morning instead we went into the main house and had breakfast, that we thought was included in the price, at a table that wasn't the cleanest I've eaten at.
There is minimal seating to sit and watch TV unless you like watching from your bed.Not sure when photo on website was taken.
We were very disappointed and certainly wouldn't go back or recommend it to friends.

Room Tip: Not having seen any other rooms and not impressed with any of it, unable to recommend any specific r...
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this review, October 19, 2012
Thank you for taking the time to write your review. I apologize that our service was not up to our usual standards. As a family run business, during the off season we sometimes find the hotel booked solid mid week that catches us short staffed and unable to deliver the exemplary service people have come to expect. That is why when you booked a last minute getaway you received a discount on the room. We agree the ice was delivered too slowly unfortunately we ran out and Zeke had to run to the store to purchase some. Zeke was happy to cook you his french toast breakfast even tho the kitchen and dining room were closed that day. I hope you enjoyed it. Our complimentary freshly made coffee is always available in room - but you need to call the front desk to order it. We do offer a freey bottle of wine with a Trip Advisor coupon - which you did not mention. We also offer a bottle of bubbly if it's your birthday week - but you didn't menitoned that either. We are currently interviewing for new staff so this does not happen again.
sincerely, Patrice Wolf owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heartwood Inn and Spa

Address: 320 North Railway Avenue E., Drumheller, Alberta T0J 0Y4, Canada
Phone Number:
Location: Canada > Alberta > Drumheller
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
#1 Romantic Hotel in Drumheller
#2 Family Hotel in Drumheller
Price Range (Based on Average Rates): $$
Number of rooms: 12
Official Description (provided by the hotel):
Welcome to the Heartwood Inn and Spa, Drumheller, the heart of the Canadian Badlands; home to the Royal Tyrrell - the finest dinosaur/fossil museum in Canada. Our rooms (some kid and pet-friendly) are luxuriously appointed and all have private en-suite bathrooms. For a romantic getaway imagine double-sized jetted tub, bubble bath, fireplace, chocolates and champagne. The Heartwood has two guest houses for families or groups: the Chancel with three beds, full kitchen, big back yard and bathroom with jetted tub. Our completely equipped Vacation Bungalow (located just across the street from the hotel), has a large yard, off-street parking, firepit and barbeque. Make the Heartwood Inn and Spa your choice for those special occasions - small weddings, anniversary parties, corporate retreats, family reunions, Spa Getaways and more... ... more   less 
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Also Known As:
Heartwood Inn And Spa Drumheller, Alberta

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