For starters I will say, horrible service, not equiped for hanicap in anyway, no elevators, no easy to open doors, the list continues. Air Canada put me up for the night when I missed my flight due to their error and not having a wheelchair for me at the gate. It took 25 min for the Nisku Shuttle to come and pick me up. Once I got there the service was horrible at the desk, the food in the restaurant took over 45 min to get, the phones in the room didnt work properly and was very difficult to get around the room and bathroom! I would have rather paid myself to go to another hotel rather than stayn free there! It just made my trip that much worse!

The hotel was nice, relatively quiet and very clean. Food was good in the restaurant. The problem came when we were getting ready in the morning....the power went out, only in our suite and they could not find a breaker...which is fine, stuff happens; however, you would think they would help us out with a flashlight, another room with a plug in for hair dryers and curling irons, something, as we were leaving and had to be at the airport within 1/2 hour. Security guard stood at the door and went on about how he couldn't find a breaker.....not what I really cared about, as we were on a schedule. Not impressed with the service that way, and it left a very bad impression. We will never stay there again unless it is as a last resort.

Not fussy on accomadations but I would think twice about letting my dog stay here. Stayed at many motels and this is about the worse yet. Cool evening turned the heat on but I guesss they shut it off at the breaker. Not fridge & have to pay for ice...yes pay for ice...is that not just frozen free water? Carpet with very large stains and hate to imagine what was there. Mattress is gross barf stains on the sides . Came back to our room and bathroom was not cleaned or bed made or clean towels. We were told by the owner that the beds are not made everyday and towels not replaced. As I wrie this I have a small flea or bug of some sort flying around my head.I WOULD NOT RECOMMEND STAYING HERE! SLEEP IN THE DITCH WARMER AND CLEANER!

We booked here for the convenience of the location to the airport. Our room was on the second floor - poolside..... there was no elevator and with our 6 bags (yes, we overpacked!!) and two small children, it was a pain to haul everything up the stairs. We asked for a room on the main floor but they had nothing but smoking rooms left (no thanks!). However, our NON-SMOKING poolside room smelled badly like cigarette smoke (I'm thinking due to the smoking restaurant beside the pool maybe and the other smoking rooms on the same floor?). The POOLSIDE rooms are very noisy, especially since we had to get up early (4:30) for our flight. I wish they had asked us when we booked if we wanted poolside or not.

We used the pool but had to ask for towels from the front desk (then they only brought 4 towels to the poolside for all of the guests swimming!!) The room didn't have any extras - no iron, no fridge, no microwave - VERY BASIC for the price we paid.

The shuttle service was wonderful (on time). I doubt we would stay here again if there was the option of another hotel nearby with a pool. If we did have to stay here, I would make sure I booked a room in a quiet area of the hotel and preferably on the main floor.