When checking in I was a little concerned that this might not be the right place for me, this was confirmed when I got to the room. The pillow case had what looked to be a small blood stain on it, the walls were banged up, there where stains all over the carpets and furniture. I returned to the desk to tell them I wasn't staying and was told that I would still have to pay for the room. I ,asked to speak to the manager but she was not there. After requesting many times I was finally able to speak with her on the phone. She also told me that I would still have to pay for the room, refunds could only be made by the head office, however she refused to give me the contact number. Both the front desk man and the manager were very rude, didn't listen and constantly interrupted me.
When I returned home I contacted their HO and spoke to the owner who was very nice and refunded the charge on my credit card.
- Also Known As:
- Okotoks Country Hotel
- Okotoks Country Hotel Okotoks
- Okotoks Country Inn Alberta
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