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“Very nice Hotel” 5 of 5 stars
Review of Hilton Vancouver Metrotown

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Hilton Vancouver Metrotown
4.0 of 5 Hotel   |   6083 McKay Avenue, Burnaby, British Columbia V5H2W7, Canada   |  
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Ranked #3 of 12 Hotels in Burnaby
Certificate of Excellence 2014
Paris
Top Contributor
110 reviews 110 reviews
106 hotel reviews
Reviews in 103 cities Reviews in 103 cities
83 helpful votes 83 helpful votes
“Very nice Hotel”
5 of 5 stars Reviewed August 30, 2007

Very nice hotel, located quite close to central Vancouver (less than 20min from Stanley Park).
Rooms are great (ordered a king size bed one) with all needed comfort ; very friendly staff.
Parking (under the hotel) is free if you stay one night (otherwise $6 CA).
Definitively recommend it !

  • Stayed August 2007, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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787 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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London, UK
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 26, 2007

Stayed for one night after arriving from London to Vancouver en route for Banff. Hotel was efficient, clean and modern. We had a room on the executive floors with a great view of the city. The breakfast had a wide choice and was good quality. Underground parking made things easy. Not in central Vancouver and is a little way from the attractions of downtown but as long as you know this then would highly recommend this hotel for an overnight stay.

  • Liked — Overall quality
  • Disliked — Nothing to fault
  • Stayed August 2007, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Monica
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed August 25, 2007

If you are a business traveler the location might be right for you.
Staff is really helpful, and the place is clean. The room I was in was kind of small, and you couldnt have the bathroom door open or you couldnt open the main room door, look at pics I submitted..

I was on the 10th floor facing the street and I could hear noise from the street below, to me thats unaceptable. Also, the walls and doors are thin and noise comes in the rooms easily. Dont get a room near the elevator as you will be annoyed by the loud beep that the elevator makes when it arrives, plus people getting on and off it and talking loudly is annoying, I dealt with this every morning when people would start leaving at around 7am and on. Parking is free, below the hotel, but a little tight if you are driving an SUV like I was. The area surrounding the hotel is very developed and not of any real beauty, lots of asian stores, and a mall attached to the hotel that is 100% asian, even the signs are all in asian. Across the street, you have the Metrocenter, which is a huge, I mean huge get lost easy kind of mall, they have everything, from gap, Banana Republic, markets, etc. You will also find a Starbucks across the street, and many around town. There is also a skytrain stop on one end of the Metrocenter, which conveniently takes you to all the major attractions downtown, and to the water front.

I want to warn you that the restaurant at the Hotel is nice, and service is good, but the portions are skimpy and over priced, maybe go for the buffet instead, and eat as much as you can... This hotel, was clean, staff was good, but noisy. Would I stay here again maybe, but would not pay the same rate. I stayed 2 nights at a Radisson in the Seattle airport area before this hotel, and paid almost half and had just as pleasan experience, with out the noise, and with wireless internet on every floor, which the hilton didnt have. Yes the hilton was a tad better in aesthetics, but not much and they only had wireless internet in a small area near the front counter, but they did have 3 free terminals for guest to use in the lobby. The gym was a total joke, their equipment was so dated and junkie, that I was surprised, this was also unacceptable for a Hilton.

Vancouver turned out to be alot bigger than I expected, this hotel is not a far drive from all the attractions, and the fact that they have free parking is a plus, but if you want to be close to downtown, Stanley park, the night life,and some of the othere attractions, then choose something closer to Downtown.

Just a heads up, After ten PM, there is a special gate that you have to enter through in order to get into the parking area of the hotel.

West Vancouver, North Vancouver, the south west side of Vancouver, are exquisite communities, and you will want to see them..

  • Liked — Free parking
  • Disliked — Noise. Thin walls, and doors. Elevator should be in a separate hall way, they have a loud beep.
  • Stayed August 2007, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 23, 2007

Price was great, beds great, room clean, check in service excellent, location to the China mall great. Negative was how to get to and from the hotel.

  • Liked — Safe location to visit the China culture without the rick of going to Chinatown.
  • Disliked — Directions on how to get to the hotel.
  • Stayed August 2007, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Top Contributor
209 reviews 209 reviews
15 hotel reviews
Reviews in 60 cities Reviews in 60 cities
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed August 5, 2007

Hotel is decent. clean and centrally located. Our main complaint is that the first night we stayed there the guest staying above us kept on making lound noises keeping us awake up until 2:00AM and when we contacted the front desk they seemed unable to resolve the problem so our first night was a nightmare!! BTW, the noise was up and running again at 7:30 AM.

The next day we were relocated to a different suite but, a smoking one, which only made the rest of our stay a very unpleasant experience as we have issues with cigarrette odor. So, we the nice guests were penalized while the unconsiderate guests were left alone? Very poor management to say the least.

Oh and the fitness facilities? many kids have better facilites in their garages I mean, for a Hilton I expected far more than what they got. Next time in town I will look at Coast Hotels, far better pricing for about the same facilities.

  • Liked — location close to shopping and transportation
  • Disliked — fitness facilities and complaint handling by management
  • Stayed June 2007
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Northern New Jersey
Top Contributor
126 reviews 126 reviews
56 hotel reviews
Reviews in 62 cities Reviews in 62 cities
156 helpful votes 156 helpful votes
4 of 5 stars Reviewed August 2, 2007

The staff was great; very helpful. The hotel was perfectly clean. I had a somewhat mistaken impression of it, going in. Other reviews had given me the idea that it was a luxurious, high-end Hilton. To me, it was more of a plain vanilla, business-traveler-oriented Hilton. I had no complaints, and I do have praise for the friendly and helpful staff, but I see it as a business hotel and I would not be likely to go there for a personal vacation. Commuter rail service was good, from the Metrotown station into Vancouver proper. The station is only about a block away. The driving was not great; Vancouver is a very congested city.

Stayed June 2007
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manchester england
1 review
5 of 5 stars Reviewed July 15, 2007

I have stayed at this fantastic hotel twice now. It really is the best hotel I've stayed in. I travelled on my own and felt very secure there. The bedrooms are so comfortable, with big beds and feather pillows, just like sleeping on a cloud. I was given a fantastic corner room up on 16th floor and had great views. The skytrain was just across the road. There was a fantastic mall just over the road and attached to the hotel. Easy to get to all the attractions in Vancouver and beyond. The staff were so helpful and friendly. The food was delicious, a great Sunday Brunch. There was plenty of tourist information leaflets and a car hire desk in the lobby. I was there for the Stargate con and all the waiters and staff in the restaurant wanted to know who I met and what they were like, so very friendly. I would recommend this hotel to anyone.

  • Liked — friendliness, easy to get to downtown vancouver with skytrain station nearby, great shopping.
  • Disliked — nothing
  • Stayed March 2007, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Vancouver Metrotown

Address: 6083 McKay Avenue, Burnaby, British Columbia V5H2W7, Canada
Phone Number:
Location: Canada > British Columbia > Burnaby
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Burnaby
#2 Romantic Hotel in Burnaby
#2 Family Hotel in Burnaby
#3 Business Hotel in Burnaby
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Vancouver Metrotown 4*
Number of rooms: 283
Official Description (provided by the hotel):
Explore beautiful Vancouver and experience all that the Metropolis at Metrotown, British Columbia’s biggest shopping and entertainment complex, has to offer when you stay at the Hilton Vancouver-Metrotown. Located in the City of Burnaby with Vancouver Sky Train only yards away, the attractions and businesses of downtown Vancouver are within easy reach 20 min Skytrain ride.Stay connected and productive in the 24-hour business center or get to work at the large desk in each Guest room. Surf the web with complimentary high-speed internet access. Watch a movie on the television or listen your favorite album when you connect your MP3 player to the radio alarm clock. Guests staying in one of the hotel’s Executive Rooms or Suites enjoy exclusive access to the Executive Lounge, serving complimentary breakfast in the morning and refreshments in the evening. ... more   less 
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Also Known As:
Hilton Vancouver Metrotown Hotel Burnaby
Hilton Hotel Burnaby
Hilton Burnaby
Burnaby Hilton Metrotown

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