Booked this hotel for a business trip. I tried to cancel about three days after I booked and aprox 3 weeks before I was to travel. Apparently when I booked the rate I got was that I paid in advance. NOT a deposit like most hotels. I explained that my business trip had changed but the response was no cancellations!!! Under no circumstances could I receive a refund.
I would ask anybody looking to book with this property to look elsewhere.
- Official Description (provided by the hotel):
- Completely Renovated hotel, guestrooms, conference space and all public space. The Burnaby Hotel 18 min to downtown, BC Place, Rogers Arena & Vancouver Convention Centre by Skytrain. Connected to Metropolis at Metrotown the 2nd largest shopping and entertainment complex in Canada. The hotel also offers complementary full hot buffet breakfast, underground parking and wifi. The location is ideal for leisure and corporate guests looking for Greater Vancouver accommodations also close to companies like Translink, Electronic Arts, BC Hydro and Telus. The hotel offers conference space with natural light, the Fraser Ballroom can accommodate upto 150 for a sitdown dinner with outdoor terraces as well as a boardroom for upto 10 guests. Full service catering and A/V equipment. Additional amenities include outdoor pool and sun deck and business centre.The adjacent area is undergoing renovation and there may be construction noise during the day from 8 am to 5 pm. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Burnaby
- Holiday Inn Burnaby
- Burnaby Holiday Inn