We stayed 1 night at the Anchor Inn Oct 20th as part of a wedding group and had a very bad experience. Starting with the requirement for a $100 refundable “damage deposit” credit card hold, in addition to paying for the room, which the hotel explained is standard practice for rooms rented to large groups. Actually it isn’t, and we verified that by contacting other hotels in the area, none of whom charge a damage deposit . At any rate we paid for the room including the damage deposit, checked in and left the room for the day.
When we returned to the room much later that evening friends from our group spent some time in our room before we all went to another guest room. We had about a dozen people sitting on the beds and chairs in the room. Eventually we turned in for the night and that’s when we discovered the beds were crawling with bugs. Lots and lots of bugs.
In horror I went to the front desk in the wee hours of the morning, with some bugs in a cup as evidence, where I was reassured that these were carpet beetles, posing no health threat and would not come home with me in my luggage or clothes. I was given another room where I cautiously slept a few hours after checking that bed for bugs.
When we checked out Sunday morning the general manager wasn’t on site, and I was given her name and number and asked to call her Tuesday when she would be back at work. In the interim I was not charged for the overnight stay. I asked about cleaning my clothes and luggage as all were now exposed to bed bugs but was given no financial assistance with that and asked to speak to the manager about this.
When I called the GM Sherry on Tuesday, long distance from my home, I was verbally abused, called a liar, and told that I was “out of my head”. Sherry insisted that the bugs are carpet beetles, and that her “full time exterminator” has identified them as such. Well I’m no exterminator but a quick Google Image search confirmed our suspicions. See the photo, and judge for yourself. This is a very small sample of the bugs found.
She also advised that she had already gone above and beyond any customer service standards by comping the room charge. She was not willing to discuss anything further and became very defensive and angry. We were treated poorly from the start, before there were any problems. Once problems – bugs!! - occurred and we needed some customer service and consideration WE were treated like the problem! We had to bag our luggage and take it home to clean everything ourselves at our expense, and had to be the bearer of bad news, alerting all the folks who visited our room of the possibility they picked up some unwanted critters. This has tarnished the experience of sharing in our friend’s wedding. This hotel made thousands of dollars from this wedding and still would not give us any consideration, or any apologies for their complete and utter lack of service. A simple apology would have gone a long way to help us feel better but instead we were left with only insults and cleaning bills. AVOID THIS PLACE LIKE THE PLAGUE IT IS!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your comments. I am sorry that it is not possible for me to refund the whole wedding back to you as you wanted. We have had Orkin in to check the room. They could not find anything, but to be on the safe side we have destroyed all the soft furnishing ( beds, chairs, bedding) in the room and closed the whole wing and have had them spray all rooms , halls etc. I am also sorry if you though me rude by asking you if you had stayed at another hotel the night before.This room was rented for 9 night before you and had no signs of pests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.