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“Fantastic!!” 5 of 5 stars
Review of BEST WESTERN The Westerly Hotel & Convention Centre

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BEST WESTERN The Westerly Hotel & Convention Centre
4.0 of 5 Hotel   |   1590 Cliffe Avenue, Courtenay, British Columbia V9N 2K4, Canada   |  
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Ranked #5 of 10 Hotels in Courtenay
GreenLeadersBronze level
Vienna, Austria
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
“Fantastic!!”
5 of 5 stars Reviewed February 27, 2013

We have been traveling through Canada and US for the last five Months, always staying at Hotels and Motels, THIS was one of the very best and together with the Sandman Suites in Seattle the only one, where you can eat the breakfast as an European (and where the breakfast is worth it being called breakfast: you get eggs, fruits, honey, marmelade butter, coffee, tea). The rooms are average and very clean, but the hotel altogether is so comfortable, with a fireplace and cosy leather seats, pool tables and a restaurants in the hotel. We had dinner several times in one of them and it was absolutely delicious every time! If you stay in Courtenay, stay at the Best Western Plus and you won´t be disappointed!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda B, Guest Services at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review, March 4, 2013
Dear Isetta1978,
Thank you for taking the time to let us know about your recent stay. We really appreciate you choosing our hotel, and also for recommending us to others. Our chef was delighted to hear that you enjoyed our "European" breakfast and dinner(s) were delicious.
Once again, we appreciate you taking the time and sincerely hope that you enjoyed your visit to Vancouver Island.
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318 reviews from our community

Traveler rating
    137
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    50
    17
    8
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Maple Ridge, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2013

the rooms were amazing. the beds were very comfortable, the food was great. There was a liquor store attached to the building as well as a pub They have a games room and a pool and hot tub. we loved it!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda B, Guest Services at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review, March 6, 2013
Dear brook06877, We appreciate that you chose to stay with us on your recent visit to Courtenay and are so pleased to hear that you enjoyed your time at our hotel. while on your vacation. Thank you for the lovely review and we certainly hope to see you again soon.
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Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 25, 2013

When i went to check in at the hotel the front desk greeted me right away. Very helpful front desk and even recommended a good place for us to have dinner. I was disappointed with the cleanliness of the room. It was nice that they have note saying who did prepare the room. The room was a bit dusty and some candies on the floor by the bed that obvoiusly from the prevoius guest. I'm not sure if they ever go down on their knees to see what underneath the bed. I usually do that to every hotel room that i check in since i have kids with me, i just want to make sure there's nothing that they can pick up on the floor to put into their mouth. In the morning, our toilet was flooded. I was informed that other guest have the same issue. Where are room was situated we can hear every car passing the bridge all throughout the night. Our patio door is close so i would only imagine how annoying that is it would be in the summer.
Hot breakfast is excellent. Quite a good variety of food to choose from.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda B, Guest Services at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review, March 4, 2013
Dear meehCanada,
Thank you very much for having your family stay with us, and for taking the time to write a review of our hotel. We look forward to the opportunity to welcome your family back to our hotel.
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Powell River, Canada
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 21, 2013

We had booked a room online at this hotel. We were going to be there for only one night. Unfortunately, when we looked at the confirmation, we saw the number "13" and thought it was the day..it was the YEAR. So we booked the wrong night and when we got there we were 2 days late and had been "no shows". However, the fellow at the desk was very good and found us a room. We had booked originally for a King bed and this was a queen. We asked if any others were available. (This was after we were in the room), In the end he didn't have a King, but found us an upgraded room where it was quieter and larger. He even came up in person to help us move our luggage...above and beyond what he needed to do! That was so nice. We ate in the restaurant and it was fine, and the choices at breakfast were also varied...something for everyone. Good value and comfortable, and thanks to the staff, we were only charged for one night. The only part that didn't work well for us was trying to get a local person at the hotel when reserving, and our calls went to Arizona. I'd much rather deal with a local person.

Room Tip: Ask for a room on the courtyard...they are quieter with less traffic noise. and the Plus rooms are a...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda B, Guest Services at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review, March 4, 2013
Dear Brenda, Thank you for taking the time to comment on your recent stay with us and that we were able to acommodate you and "make things right". We love getting compliments on the outstanding service of our staff especially when we hear they have gone "that extra mile" We look forward to welcoming you back to the Westerly Hotel in the future!
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Duncan, Canada
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 20, 2013

Spent a few days in Courtenay, BC, February 2013. Nice hotel. Clean rooms. Helpful staff from the front desk to the 'breakfast lady'. Price was right but the hotel is starting to look 'a little tired'. Great location. We enjoyed the breakfast from juice and cereal to sausages and scrambled eggs and great pastries with tea and coffee. It should be noted that if you are used to sitting in a restaurant and being served a meal, do not complain about this type of breakfast. It gets you going for the day.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda B, Guest Services at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review, March 4, 2013
Dear jml67,
I'm so pleased to hear you enjoyed your stay with us and that you enjoyed the level of service provided by our staff. We loof forward to having the opportunity to welcome you back in the future!
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Peachland, British Columbia, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 15, 2013

The beds in our room were wonderful and I love how soft the sheets are. It feels like getting into my bed at home. The interior design and color scheme in the new wing was very nice. I especially liked the large step in shower. The other plus to staying here was the included breakfast. There was a large selection of choices to suit every appetite.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda B, Duty Manager at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review, February 20, 2013
Dear Carol W,
Thank you for your kind words and taking the time to share your experience of your recent stay at the Westerly Hotel. We are especially proud of our mountainside wing and how it turned out and have received lots of compliments regarding our rooms in this wing. We look forward to welcoming you back and having breakfast with us again soon!
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Victoria
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 10, 2013

We stayed here while skiing at Mt Washington. It was a very good value and the service was excellent. They brought a fridge to our room and printed the bus information for Mt Washington. We sampled the attached liquor store which had some very good beers from the island (if you like barley wine check out "Old Cellar Dweller" from Driftwood Brewery). The hot tub was great to have after a hard day's skiing. If you want to use the sauna just remember to turn it on before you head to the pool/hot tub.

The pub was ok, pretty standard fare, we'd recommend checking some of the local restaurants (we heard that Local's is very good but didn't have a chance to try it this trip). On past trips we've enjoyed The Old House restaurant which is close enough to walk to.

The bus to Mt Washington is a good value and is well worth the peace of mind if there is snow in the forecast (we came down in a near blizzard and didn't have to put on chains or risk an accident).

Room Tip: Rooms on the south-east side of the east building are subject to traffic noise from the bridge. It s...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda B, Duty Manager at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review, February 20, 2013
Dear Michael M,
Thank you for taking the time to share your comments of your recent visit at our hotel. We are very pleased to hear you enjoyed your stay with us and enjoyed the amenties we have to offer especially after a "hard day of skiing". It is always great fun going to and from Mt. Washington on the ski bus when you do not have to worry about driving, makes the day more enjoyable!
We agree with you about the great selection we have of local island beer and wines in our Flying Canoe Liquor Store and I'm glad to hear that you took the time to sample some of them.
Thank-you again for the taking the time and we will look forward to welcoming you back to the Westerly Hotel in the future!
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Additional Information about BEST WESTERN The Westerly Hotel & Convention Centre

Address: 1590 Cliffe Avenue, Courtenay, British Columbia V9N 2K4, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Comox Valley > Courtenay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Courtenay
#3 Business Hotel in Courtenay
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN The Westerly Hotel & Convention Centre 4*
Number of rooms: 144
Official Description (provided by the hotel):
Courtenay's Only Full-Service Hotel Centrally Located in the Heart of the Comox Valley our location offers convenient access to all that Comox Valley has to offer. Our property features 139 guestrooms and suites, inclusive of our newer 36 room Mountainside wing. We are pleased to provide high-speed wireless Internet, local phone calls and parking. We have three on-site food & beverage outlets including a restaurant, lounge and pub and Specialty Liquor Store. Additional hotel facilities include a heated in-door pool, hot tub, sauna, fitness facilities, business centre, ski & bike storage, guest coin laundry, games room, sports team locker rooms and meeting facilities. ... more   less 
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Also Known As:
Best Western Plus The Westerly Hotel And Convention Centre
Best Western Courtenay
Courtenay Best Western
BEST WESTERN The Westerly Hotel & Convention Centre Courtenay, Vancouver Island, Canada

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