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“Great staff & terrific hotel amenities” 4 of 5 stars
Review of BEST WESTERN The Westerly Hotel & Convention Centre

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BEST WESTERN The Westerly Hotel & Convention Centre
4.0 of 5 Hotel   |   1590 Cliffe Avenue, Courtenay, British Columbia V9N 2K4, Canada   |  
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Special Offer
Stay 2X get $50 gift card
Ranked #4 of 10 Hotels in Courtenay
Certificate of Excellence 2014
GreenLeadersBronze level
Nanaimo
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
“Great staff & terrific hotel amenities”
4 of 5 stars Reviewed November 9, 2012

This hotel has many choices to meet most people's preferences. Have never stayed in the main hotel but both in the new wing plus a back wing. The breakfast is excellent. Staff are very friendly and make you feel welcome. The rooms are clean, some areas are needing updating but still leave you feeling that it is clean. Excellent location. Many restaurants near by. We have stayed here many times both for business and for pleasure. Check their website for all their hotel amenities.

Room Tip: New wing overlooks busy roadway on one side, and the liquor store and lounge on the other. The back...
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda B, Duty Manager at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review, November 11, 2012
Dear Beezee12, Thank you for taking the time to share your comments of your recent stay with us. We are very pleased to hear you enjoyed your stay with us and that you enjoyed the level of service provided by our staff. We look forward to your next stay with us.
Linda Bigelow
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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354 reviews from our community

Traveler rating
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    54
    19
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Ottawa, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 31, 2012

Stayed here with my daughter in law and 3 grand daughters for 3 nights. I can't say enough positive things about the staff, hotel, facilities and restaurants. We all enjoyed our "girls" getaway and wouldn't hesitate returning. The 3 children really loved the pool and we found the restaurant so convenient that we had dinner there every night. Will definitely return.

Room Tip: Stayed in a corner suite and it was perfect for the 5 of us.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda B, Duty Manager at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review, November 2, 2012
Dear Yvette, We are very happy to hear that you and your family enjoyed your "girls gateaway" with us and that you enjoyed all that the hotel had to offer. Thank you very much for taking the time to write such a nice review of our hotel. We look forward to the opportunity to welcome your family back to our hotel.
Linda Bigelow
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Langley City, Canada
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed October 31, 2012

When I arrived at this property, I was struck by the unhelpfulness of the desk clerk. The attitude I picked up was "here's your room key, now get lost, so I can get back to my phone calls." No information was given about internet acess or where the breakfast location was. This took phone calls to ask specific questions. The room was in a building at the back, and in the morning, it required a walk from the very back of the property all the way to the front lobby, in the pouring rain , to get to the breakfast area. The breakfast spread was quite decent, that was the highlight of the trip. I won't be staying here again.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda B, Duty Manager at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review, November 2, 2012
Dear Guest, I apologize that your experience was anything less than satisfying. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.
Linda Bigelow
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chilliwack, Canada
Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 18, 2012

We have been there several times.Just love the Hotel.Rooms are always clean ,Tidy,Fully stocked with supplies.Restaurant is good only eaten there 2 times..As we are with Family in Courtenay and they have their favorites places, Over all a very good place to stay.We are booked and staying there again in first week of November 2012,

Room Tip: Try to get room facing the street.As facing the back you get the noise from the steel roadway on the...
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  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda B, Duty Manager at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review, November 2, 2012
Dear Guest, I'm so pleased to hear you enjoyed your stay with us and that you enjoyed the level of service provided by our staff. I look forward to sharing your comments with my team! We look forward to future visits from you and your family.
Linda Bigelow
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
calgary
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed October 16, 2012

Got a great deal on a room on-line -- $67 with a full buffet breakfast for the two of us. Corregated bridge was loud with the sliding door open, but when closed was not a big deal. Clean room, great staff and a breakfast of eggs, sausage, bacon, waffles and the usual pastries and fruit. Super deal on a location close to the airport for you arrivals and departures.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda B, Duty Manager at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review, February 20, 2013
Dear Canadianfamily77,
Thank you for taking the time to let us know about your stay and we really appreciate your choosing our hotel with the great deal you received on-line. We have 4 levels of guest rooms at our property including economy, comfort, plus and premier which enables us to meet a wide variety of guests needs. Our Premier Rooms are the newest addition to the hotel offering upgraded amenities such as a walk-in shower, iPod docking station and comfy robes for ultimate comfort.
We look forward to the opportunity to welcome you back to our hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
B.C.
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 9, 2012

While The Westerly is pet friendly, it also has a new wing that is completely pet free, a real asset to someone like my husband whose asthma is triggered by pet dander. Not only was our room immaculately clean, but we had a roomy bathroom with a large walk in shower. The room also had a microwave and fridge along with a coffee maker and a large counter.
We found the location convenient to the places in both Courtenay and Comox that we were visiting. And despite the nearby busy intersection, our room was quiet and even had a bit of a view.
The staff was very friendly and helpful in every way. We will definitely stay there again the next time we visit the area.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda B, Duty Manager at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review, November 4, 2012
Dear Valued Guest,
Thank you very much for taking time to comment on your stay with us and to write a review, we appreciate your kind comments. We do take great pride in our business and enjoy providing exceptional service to all our guests. We're glad it shows.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halton Hills, Canada
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 6, 2012

This is at a busy junction but if you get a room at the back in a courtyard it is very quiet. The rooms are newly done and very comfortable. The staff are true Islanders and very nice and accomodating. Last time we stayed here we had been fishing and had a huge chest of salmon that we needed kept in the freezer and they were very helpful.
There is a nice restaurant and liquor store right on the premises and a grocery store right across the street.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda B, Duty Manager at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review, November 4, 2012
Dear Guest,
We're very happy that you had a wonderful stay and I would like to thank you for writing a review. Our guest's satisfaction is important to us and we look forward to you visiting us again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN The Westerly Hotel & Convention Centre

Address: 1590 Cliffe Avenue, Courtenay, British Columbia V9N 2K4, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Comox Valley > Courtenay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Courtenay
#1 Business Hotel in Courtenay
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN The Westerly Hotel & Convention Centre 4*
Number of rooms: 144
Official Description (provided by the hotel):
Courtenay's Only Full-Service Hotel Centrally Located in the Heart of the Comox Valley our location offers convenient access to all that Comox Valley has to offer. Our property features 139 guestrooms and suites, inclusive of our newer 36 room Mountainside wing. We are pleased to provide high-speed wireless Internet, local phone calls and parking. We have three on-site food & beverage outlets including a restaurant, lounge and pub and Specialty Liquor Store. Additional hotel facilities include a heated in-door pool, hot tub, sauna, fitness facilities, business centre, ski & bike storage, guest coin laundry, games room, sports team locker rooms and meeting facilities. ... more   less 
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Also Known As:
Best Western Plus The Westerly Hotel And Convention Centre
Best Western Courtenay
Courtenay Best Western
BEST WESTERN The Westerly Hotel & Convention Centre Courtenay, Vancouver Island, Canada

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