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“Don't bother” 1 of 5 stars
Review of Model A Inn

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Model A Inn
2.0 of 5 Hotel   |   1908 Cranbrook St N, Cranbrook, British Columbia V1C 3T1, Canada   |  
Hotel amenities
Ranked #10 of 17 hotels in Cranbrook
Rockford, Wa
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Don't bother”
1 of 5 stars Reviewed September 22, 2012

We booked with Model A Motel in Cranbrook BC through bookit.com We never got our confirmation email, thought we didn't get the room so went on down to Bonners Ferry Casino. We were charged $117.66 for our room when we didn't know we had it. When calling them the manager did not care in the least about us. He whined that someone waited four hours for the room. NO ONE waits four hours for a room in a town with that many hotels!

  • Stayed September 2012, traveled with family
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hungrytraveller_9, Public Relations Manager at Model A Inn, responded to this review, March 20, 2013
Thank you very much for taking the time to write your comments. It will certainly help us to keep us focused on customer satisfaction and fulfillment of booking standards.

We are very concerned to learn about your disappointing experience and are sorry to hear that we could not fulfill your expectations. Unforgettably, the reservation was made with Booking.com, not directly with us and we do not have access to cancel nor confirm any reservations made via that site. Please see the excerpt below from Booking.com regarding confirmations and cancellations of bookings (we meaning Booking.com, you meaning person who made the reservation):

HOW DO I KNOW MY RESERVATION IS CONFIRMED? As soon as you have completed the booking process the confirmation page appears. This page shows all of your reservation details, including the booking number and your PIN code, so you can access your confirmation online at ‘My Booking.com’. We also send you a confirmation email with all your booking information.
CAN I CANCEL OR CHANGE MY RESERVATION? Yes, it’s easy. You can cancel or change your booking via our self-service tool ‘My Booking.com’. Please, remember to check the hotel’s cancellation policy before making any changes to your booking. Non-refundable rooms and other special deals can have a different cancellation policy. Room specific cancellation information is included beside the room type under the ‘Conditions’ column. Your PIN code is the 4-digit number on your booking confirmation, which in combination with your booking number, allows you to login to ‘My Booking.com’. On ‘My Booking.com’ you can view, change or cancel your booking. Please keep your pin code confidential.

Furthermore we would like to express our appreciation for your concerns, and hope this exerpt makes it easier for guests to confirm or cancel any reservations made through Booking.com.

Best Regards & God bless you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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32 people have reviewed this hotel

Traveler rating
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    11
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
5 of 5 stars Reviewed August 7, 2012 via mobile

Couldn't ask for a better place to stay thanks for the hospitality. Will definatly stay again. Clean rooms comfortable beds great staff very friendly, great location overall great experience. Really appreciate the hospitality and couldn't ask for anything better thank you very very much toasts parent lol

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nanaimo, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 29, 2012

I have been staying here on a 2 month business trip , room 124 , very nice , clean , spacious kitchen unit . Super comfy bed , fast wifi , lots of TV channels .
Basically a great place to kick back & relax after a hard days work !!
Thanks !!

Room Tip: Room 124 is located around the back ..... very quiet .
See more room tips
  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radium Hot Springs, Canada
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 29, 2012

I stayed during a recent trip and found the rooms to be clean and staff were friendly. The room I was in was comfortable.

  • Stayed May 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Airdrie, Alberta
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 19, 2012

When we go to Cranbrook, we usually stay at the Model A. In the past, we've always received the AAA/CAA discount, but this time, we were told there was no discount for CAA members, even though they have the decal on the door.

We inquired the next morning with another front desk clerk, and were told that the new owners didn't register with CAA for discounts, that's why they don't offer it anymore.

That is disappointing, but it's still only $80 a night for a regular room.

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, OH
Top Contributor
50 reviews 50 reviews
29 hotel reviews
Reviews in 35 cities Reviews in 35 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 28, 2011

We stayed for 10 days during low season (over Christmas). We were given an excellent rate.
Room was very clean and obviously recently renovated.
Owners at front desk are very helpful and friendly.

My only complaints would be that the room was cleaned only 3 times during the 10 night stay and that the pillows were nothing to write about. Carpets in the room were new and clean. (Owners are in the process of renovating.) Would love to see the quilts on the bed changed. Not that there was anything wrong, just that they are the old quilts that look the same in every hotel and it's a pet peeve with me.

We had a suite with two rooms. PERFECT for us. The rear room had a window that looked out onto the sunrise coming over the mountain.

We'll recommend Model A as an inexpensive, clean, motel in Cranbrook.

Bonus: Tim Horton's is right across the road!

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manning, Canada
2 reviews
5 of 5 stars Reviewed December 1, 2011

I spent several days in Cranbrook and I was quite impressed with this motel compared to other motels that I have stayed at on my trip. The staff was friendly and helpful, the rooms were very clean, and I had excellant sleeps as well.. I will definitely be coming back to the Model A Inn when I am passing through this town again..

  • Stayed November 2011, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Model A Inn

Address: 1908 Cranbrook St N, Cranbrook, British Columbia V1C 3T1, Canada
Location: Canada > British Columbia > Kootenay Rockies > Cranbrook
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 17 hotels in Cranbrook
Price Range (Based on Average Rates): $
Hotel Class:2 star — Model A Inn 2*
Official Description (provided by the hotel):
Clean Quiet Comfortable! Traditional Value, Modern Convenience and Freindly Old Fashioned Service! Call 1-250-489-4600Hospitality Room Breakfast included with your Stay.Jacuzzi Room Packages Kitchenettes and Extended Stay Suite Non-Smoking Pet Rooms. Wedding Rates Available (book 15+rooms, get Jacuzzi Suite Free for Bridal Couple)We Welcome Tour Buses & Groups,Families, Seniors and All Pets! ... more   less 
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