Had to drive from Penticton to Calgary, but had to take Hwy 3 cause Hwy 1 was closed due to a mudslide. So much longer, made a reservation noting there was a hot tub, after a long drive it would be a good way to relax. This is at the start of the summer season almost. After a brutal drive, (all the trucks normally on Hwy 1 of course were on Hwy 3), pouring rain most of the way we got to the hotel. As I was checking in I made a comment about sure looking forward to getting into the hot tub. I was told it was closed for renovations!! I was not happy, but they had my credit card etc, and I was stuck. Did not enjoy the evening. The room was fine, older hotel, I could see no work being done on the hot tub however apparently it was a hot water tank?? Anyway I doubt I will ever be in Cranbrook again so it was just a disappointing experience. We ate out at fast food so can't comment on the restaurant. Breakfast was ok. (incl).
When making a reservation online, maybe call ahead to be sure amenities you expect are indeed availa...
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Good day and thank you for taking the time to create a feedback for us, it is always important to express ones views after a very long and tiring trip in inclement weather, we apologize for the fact that the hot tub heater was being repaired but this was out of our control, thank you again for your feedback.
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