I've stayed at the heritage inn twice over the last month. Like a lot of people say, the breakfast is good - it's a plated breakfast, not a dingy buffett. It would be nice if they offered a lighter contential option though.
This is an older hotel, so it's not all crisp and new but that doesn't bother me. I don't agree with the sentiment that it's dirty, it's just a bit older building. The pool area also is older but I found it clean enough. Had a nice swim and soak there.
My last stay I did deal with some issues with the staff. When I arrived, I had no internet in my room. I called the front desk and basically got the response "Well there is nothing I can do about it." That girl's name was Amber. The following morning I tried again, and once again, no connection. This time I talked to Debbie at the front desk - again got the response "Well there is nothing I can do." I worked at my table while eating breakfast because internet was available in the cafe. Finally on morning two, I mentioned it to the lady at the desk who was faxing something for me. She finally responded how I'd expect hospitality staff to respond "Let me look into it." She called her repair guy, he said he would reset the router - viola upon coming back that night I had internet. It wasn't a huge deal but I don't appreciate being sluffed by the staff. Upon check out (I think it was Debbie again) I was going to mention my complaint, but didn't even get a "How was your stay?" just "Are you leaving this on your credit card?" and a receipt. So here is my complaint for the world to see.
Won't stay again because if I have problems I expect the hotel to at least attempt to accomodate me. They shold review hospitality basics with their staff like saying "How was your stay?" so people have a chance to voice concerns.
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- Also Known As:
- Heritage Hotel Cranbrook