Just returned from Copperpoint Resort and felt it important to let future customers and the GM and F & B Manager know about our experience there. We have travelled a great deal, abroad and within our country and this is the first review I have written and felt the need to do so. We booked a two bedroom suite for one night as our daughters were joining us to help us celebrate our 35th Wedding Anniversary. Our second night there was a standard room for just my husband and I. We did ask for the best view online and again over the phone and was assured by the front desk they would put in the request. Our view was the children's playground and the back parking lot which was very disappointing. My husband did go to the front desk to express our disappointment but it was afternoon and rooms were full by then.
The 2 bedroom suite with 2 1/2 bathrooms was pretty amazing.. Design and decor is very modern and attention to detail first class. We had a TV screen in the mirror of our master bedroom which we all thought was very cool. Beds were very comfortable and patios, yes we had two, had comfy wicker furniture.
We spent most of each day poolside which is beautiful. Great loungers and lovely, clean pool. This is where we first encountered the lack of staff to provide adequate service. Temps were almost 30 degrees C both days and one server was run off her feet. She was making drinks in the bar for herself and the other two servers and had to cover the restaurant and the pool. She also had two flights of stairs down to the pool and then had to serve the drinks. We were very patient with her as she always got our order correct and she apologized several times for the wait and by wait I mean 20-30 minutes. We were told we could go up to the bar but she was so busy running drinks there was no one there to take our order and a waiter would have to carry them to the pool. We also noticed the restaurant manager not doing anything to help out. We were planning on going to dinner at Elements but quickly changed our minds after the pool service. We did go into Invermere to a great restaurant called The Birchwood where our service was excellent and the meal was delicious.
We did have breakfast on the patio the following day. Service again was slow. Given coffees with no milk/sugar/cutlery by the time waiter brought it our coffee was cold. Once Samantha took our order things went smoother. What a sweet girl - she made our unpleasant experience better both days!
So with all that being said I hope managers will improve service at Elements and the pool. You have a beautiful resort but people will not return if the service is bad. Both our daughters and there friends travel from Alberta to BC and Montana on ski trips and long weekends - they said they would think twice about suggesting Copperpoint to friends because of the service.
We live in Nova Scotia were great hospitality and great service is a must to our visitors.
- Also Known As:
- Copper Point Hotel Invermere
- Copper Point Hotel
- Official Description (provided by the hotel):
- Surround yourself with gorgeous Rocky Mountain views and a staff that loves outdoor pursuits as much as you do. After a day on our onsite championship golf courses or nearby ski slopes, float in the stunning indoor or outdoor pool. A soothing treat. ... more less
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