The hotel has all the ingredients to be charming, elegant, and provide a nice stay. Although it is a bit confused in of itslef as the rooms are Victorian but the rest of the hotel is more old English pub, it is a charming 'looking' hotel.
There are several places to eat in the hotel including a lounge, a pub, and a general store restaurant, only one of which allow kids. We found the food was good if not on the expensive side. However, most of Nelson was on the expensive side. Also, the Irish gentleman who seemed to manage the food in the restaurant provided excellent service, alone.
The thing that we found most lacking about this hotel was lack of service. From the front desk, room, and the wait staff, we found that the attitude towards guests was mostly cold. I expect the front desk staff to be welcoming, be free to answer questions and point us in the right directory in a friendly manner, and also help us find kid friendly activities around the city. We found the answers to our questions hurried and impolite. In our room, we found food still in the fridge from the last guests who stayed in the room. We also had a sleeper sofa in the room that had not been changed since the last guests. Lastly, while the room had charm, the furniture was uncomfortable. The beds themselves were unacceptably uncomfortable and hurt my back.
One last thing I want to point out is that lack of care aside, this hotel is oriented towards adults only. I would not bring a young family here as there is nothing to do for children.
- Official Description (provided by the hotel):
- The Hume Hotel is a full-service Nelson landmark originally built in 1898 and is a must-see part of your trip to the area. In 2013 finishing touches were put on the 3rd & 4th floors. These rooms have been renovated beautifully, maintaining that heritage charm that it is known for while incorporating some new technology like air conditioning and Flat Screen tvs. Centrally located, it includes the General Store Restaurant, Mike's Place Pub, the Library Lounge, the Spiritbar entertainment venue, the Liquor Boutique and Banquet Facilities. Overnight stays in any of the guest rooms include a full hot complimentary breakfast in the morning made to your liking. This hotel is full of history, character and amazing staff. ... more less
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- Also Known As:
- Hume Hotel Nelson