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“Noisy Hotel” 3 of 5 stars
Review of Prestige Inn Nelson

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Prestige Inn Nelson
3.0 of 5 Hotel   |   1301 Front Street, Nelson, British Columbia V1L 4C5, Canada   |  
Hotel amenities
Ranked #8 of 9 Hotels in Nelson
Crediton, United Kingdom
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
“Noisy Hotel”
3 of 5 stars Reviewed August 11, 2012 via mobile

This was the first hotel we found when driving through Nelson. Although clean it was quite a way to the town. You need a car. We found the hotel very noisy and we were unable to sleep. The sister hotel was more central with more facilities and had a good restaurant. Nelson was a lovely town.

Stayed July 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestigeHotels, Guest Relations Manager at Prestige Inn Nelson, responded to this review, August 28, 2012
Thank you for your comments. I am pleased you enjoyed your stay in Nelson and the facilities at the Prestige Lakeside Resort. I will pass along your concerns to our team and hope that we will see you again on your next visit.
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96 reviews from our community

Traveler rating
    21
    30
    27
    10
    8
See reviews for
21
38
4
15
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Any
English first
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed August 9, 2012

We were Blocked out of staying at the prestige lakeside due to only staying one night (2 night minimum) on the Long weekend.
So booked this hotel for the stop over.
Looks great on first impression, central location, parking is limited and spots in front are small and tight.
nice decoration and furnishings and reception was pleasent, and they do make you aware the train is near and comes by 2 times a day once in the afternoon and again in the morning....
...er....(4:00am). But goes by in no time and wasn't a real bother.
Check out your room prior to accepting!!!! We did not booked 2 weeks in advance over the phone and recieved the only room with an obstucted view on our floor next to a common area and according the the floor plan one of the smallest.
now some picky points,
a/c unit was small window mount type and was loud and droned with varied pitch. Patio door curtians had a damaged track and missing parts to allow the curtian to close which allowed the patio lights (no off switch) to illuminate your room. Screen door did not operate.
The prestige "lakefront" access that is included for free...Pool etc... is "NOT" just around the corner but on the far side of the adjacent mall so unless your motivated and the weather co-ops is a moot point.
Overall, Bad first impression and won't stay here in the future.

Room Tip: visit the room first. the higher the better, top floor has great view of lake, park and mall parking...
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  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestigeHotels, Guest Relations Manager at Prestige Inn Nelson, responded to this review, August 28, 2012
I am happy we were able to accommodate you on your trip through Nelson. I apologize that we did not meet your expectations. Our team will be addressing your concerns and we hope that on your next trip we provide you with a much more enjoyable stay.
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Calgary
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 2, 2012

We liked this hotel; comfortable beds, clean room updated nicely. The staff, especially Daryl, was very helpful, friendly and available. There is no restaurant but we got a breakfast voucher at Prestige Lakeside (hotel, mall & marina just a few minute walk). We would definitely recommend this hotel and would stay again.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestigeHotels, Guest Relations Manager at Prestige Inn Nelson, responded to this review, August 14, 2012
It will be my pleasure to pass along you compliments to Daryl and the rest of the team at the Prestige Inn Nelson. We all look forward to welcoming you back on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cranbrook, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 30, 2012

I liked the outside but the inside does not reflect it. We checked in & decided wanted a balcony room so it cost us $20 to do so, we got to the room and I was severely unimpressed. The elevator stank of old beer, our room was a King "Suite" and there wasn't anything that made me think it deserved a charge of 149.99 a night. Wallpaper was peeling under the bathroom sink & toilet paper wall - holes from where they must have taken out a previous towel hanger. The sheets felt like sandpaper, and the bed was not made well at all. The pillows had no support (super thin). The Air conditioner was SUPER loud & if we turned it off the room was a dry-hot. The train shook the room. And our breakfast vouchers didn't cover their buffet (which re-fill service was going at a glacial pace & we had to go to the other location for). They don't even have so much as a bar on site.

Will not stay again.

Room Tip: Don't stay at this location.
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  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestigeHotels, Guest Relations Manager at Prestige Inn Nelson, responded to this review, August 14, 2012
I apologize that you did not enjoy your stay with us. I will be sending you a private message in hopes to get a more detailed review of your stay. In the meantime, I will pass along your concerns to our staff and we hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 30, 2012 via mobile

When I first checked into my room the bathroom was still dirty and had wet towels laying around. When I asked for a new clean room I was given a smaller room which surprised because the hotel was mostly empty. The curtain in the room covered the air conditioner which meant the curtain could not be closed at night. The check in was strange too. I asked for a recommendation for supper and was told every place was good and that I was paying a Special rate (does that mean I get special service). The hotel is beside the railroad tracks and yet the hotel clerk said the hotel was very quiet (except for the train horn in the middle of the night. The wifi service was poor when it worked at all. I would not stay at this special hotel again.

  • Stayed July 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestigeHotels, Guest Relations Manager at Prestige Inn Nelson, responded to this review, August 14, 2012
Thank you for your review. I apologize that you did not receive our normal Prestige service. I will be sending you a private message in hopes to get a more detailed review of your stay. In the meantime, I will pass along your concerns to our staff and we hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
103 reviews 103 reviews
23 hotel reviews
Reviews in 28 cities Reviews in 28 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed May 22, 2012

I liked this hotel, it was very clean which is most important to me. The staff was friendly and available, check in was easy. Fair bit of noise from the heavy steps and late night showers from above but can't control that. Loved the area for a nice run on the waterfront in the morning over to their sister property where you can work out and buy a decent coffee in the cafe. I do like to have some amenities like restaurants and gym, but at least they offer this complimentary at the other hotel just down the road. This was the only reason it didn't rate a 5.

Room Tip: try to go top floor
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  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestigeHotels, Guest Relations Manager at Prestige Inn Nelson, responded to this review, May 30, 2012
I am so pleased you enjoyed your stay. Our team takes great pride in offering our guests a comfortable stay with the options of further amenities at the Prestige Lakeside Resort. Thank you for your comments and we look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spokane, Washington
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 1, 2012

The Good - Comfortable bed - 40" flat screen - coffee and fridge in room - fabulous view off of the balcony - 30% senior discount - free wifi and parking - quiet except for the - Not so good the train track is 30' behind the hotel 1 in the evening and 1 between 1 to 5 Am whistle blowing tracks a rumbeling - IT WILL WAKE YOU UP

Room Tip: Getthe balcony room sk for the discount
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestigeHotels, Guest Relations Manager at Prestige Inn Nelson, responded to this review, May 17, 2012
Thank you for posting your review. I am happy that you enjoyed your room and the view. We look forward to welcoming you back on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Prestige Inn Nelson

Address: 1301 Front Street, Nelson, British Columbia V1L 4C5, Canada
Location: Canada > British Columbia > Kootenay Rockies > Nelson
Amenities:
Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Nelson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Prestige Inn Nelson 3*
Number of rooms: 44
Official Description (provided by the hotel):
Prestige Inn Nelson is an elegantly appointed French boutique style hotel located near the cultural district of Nelson. Our superior service and elegant guest rooms make this the ideal property to ensure your visit to Nelson is a memorable one. Lifestyle and Getaway packages available. ... more   less 
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Also Known As:
Prestige Inn Nelson Hotel Nelson
Prestige Lakeview Hotel

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